Patient Experience Summary

Patient feedback reflects a mixed experience at this practice, with notable strengths in clinical care alongside significant concerns about reception and administrative services. Many patients praise the medical expertise and attentive care provided by physicians, describing them as competent, compassionate, and thorough in their approach to diagnosis and treatment. However, reception experience emerges as a persistent challenge, with multiple reports of dismissive conduct, poor communication responsiveness, and difficulty securing appointments. Patients have described unhelpful reception staff, long waiting times without acknowledgment, and limited booking availability, particularly regarding restricted calling hours and rigid appointment slots.

Appointment access presents a recurring frustration, with some patients reporting inability to book timely consultations and others noting that limited operating hours and narrow calling windows make scheduling difficult. Communication issues extend beyond appointment booking, with accounts of abrupt call terminations and unresponsive staff when attempting to reach the practice. A subset of reviews also raises concerns about medication management and the handling of patient concerns, suggesting inconsistency in how different service areas operate.

Positive feedback consistently highlights the professional medical care and instances of responsive, courteous reception support, particularly when patients successfully access services. The contrast between clinical and administrative experiences suggests the practice demonstrates strong clinical capability but would benefit from improvements in reception professionalism, appointment accessibility, and communication responsiveness to create a more consistent patient experience.

Appointment

48.57 %
Poor

Reception

45.71 %
Poor

Cleanliness

75.00 %
Great

Care

68.57 %
Great

Respect

44.29 %
Poor

Seen on time

42.86 %
Poor

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JP

Justice P. Google one year ago

Rating

Bad!

Terrible healthcare experience at this unprofessional clinic

Incompetent facility where front desk staff attempt medical expertise. The physicians perform marginally and completely disregard patient concerns, demonstrating minimal medical comprehension or professional competence. Appointment times are consistently ignored, with patients enduring extended waits without any acknowledgment or apology, while simultaneously being expected to arrive punctually. Thankfully, private healthcare options exist, as this establishment is absolutely ridiculous....

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AY

Amanda Y. Google one year ago

Rating

Excellent!

Friendly and professional healthcare experience

Exceptional care and support provided by both the front desk staff and physicians, who demonstrated professionalism and attentiveness throughout my experience.

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TT

Tru T. Google one year ago

Rating

Excellent!

Friendly staff saved the day with quick help

The front desk staff were incredibly accommodating and successfully arranged a same-day doctor's appointment for my husband. They displayed remarkable kindness and empathy throughout the process.

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FZ

Fifabadman Z. Google one year ago

Rating

Bad!

Terrible service and unhelpful front office staff

When I brought my newborn in seeking assistance, the staff completely dismissed us. If you enjoy being treated poorly by the reception staff and experiencing appointment difficulties, this is the perfect medical practice for you. Otherwise, I strongly recommend finding a different healthcare provider.

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HS

Huda S. Google one year ago

Rating

Bad!

Worst medical experience ever terrible service

I'm truly frustrated and let down by my experience here. The pain I'm enduring while waiting has been unbearable, and it's now been 40 minutes with absolutely no indication of when I'll be seen. Upon arrival, the receptionists were completely disengaged, engrossed in their own conversation and deliberately avoiding any acknowledgment of my presence. Despite having a scheduled appointment at 10:50, I've been completely overlooked. I'm convinced they haven't even notified Dr. Roshin of my arrival, as I'm currently sitting alone upstairs in the waiting room with no movement or progress. The entire situation is utterly unacceptable and completely unprofessional.

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EK

Emmanouil K. Google 2 years ago

Rating

Bad!

Terrible surgery with incompetent staff and zero availability

This surgical practice is undoubtedly the most incompetent in the nation. Scheduling an appointment is virtually impossible, and the staff demonstrates a complete lack of professional competence and knowledge.

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DD

Dan D. Google 2 years ago

Rating

Excellent!

Florisa: the most caring medical professional ever

When seeking medical procedures like injections or blood tests, be sure to request Florisa. Her gentle approach, extensive knowledge, and outstanding professional dedication make her a truly exceptional staff member at Blyths Meadow.

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AB

Alex B. Google 2 years ago

Rating

Bad!

Disappointing product with many underlying issues

Not even close to impressive

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JC

Janet C. Google 2 years ago

Rating

Excellent!

Quick and caring medical service

I must express my utmost satisfaction with this medical service - absolutely no issues whatsoever. This morning, I dropped off my urine sample for testing, completed the necessary paperwork, and incredibly, before I even returned home (just a short 10-minute drive), the doctor had already prescribed antibiotics and scheduled a scan. The receptionist, nurse, and physician were exceptional - I give them a perfect score of 10/10. My sincere gratitude to the entire team.

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AS

Alii S. Google 2 years ago

Rating

Excellent!

Great care and quick appointments every time

The physician is incredibly accommodating and quick to respond! The front desk staff are courteous and help you secure the most timely appointment based on your medical needs! They always ensure you're taken care of promptly 👍

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LB

Lauren B. Google 2 years ago

Rating

Bad!

Terrible service for vulnerable newborn baby

The receptionist was incredibly unhelpful and dismissive when I called at 10:45 to schedule an appointment for my 6-week-old baby, who was also 7 weeks premature. I was informed that his specific GP had no available slots for several weeks and suggested I call in the morning to secure an appointment. This is unacceptable - a 6-week-old infant should be able to see ANY general practitioner, not just his designated doctor. After consulting with a health visitor, I was advised to contact 111. When I called at 11:45, they insisted the GP must see my baby within 2 hours. However, since the clinic closes at 12, they effectively ensured no one would see him at all. My anger goes beyond mere frustration. While lack of appointments for adults is problematic, refusing to see a premature newborn is absolutely reprehensible.

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SK

Susan K. Google 2 years ago

Rating

Excellent!

Exceptional healthcare with compassionate doctors for decades

Exceptional medical professionals, particularly Dr. Win, have been a cornerstone of this practice for decades. Their unwavering compassion and support are truly remarkable. I wouldn't consider seeking care elsewhere.

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TG

Teresa G. Google 3 years ago

Rating

Excellent!

Fantastic doctors who truly care about their patients

An exceptional medical practice! The front desk personnel are consistently going above and beyond to assist patients. I've successfully secured last-minute consultations when urgent, and they've been incredibly responsive in expediting prescriptions during critical situations! I'm truly grateful for their outstanding care. Dr. De Vivo is simply remarkable!!!

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BS

Butterfly's S. Google 3 years ago

Rating

Excellent!

Lifesaving doctor who truly cares about his patients

I've been a patient of Dr. De Vivo at this practice for two decades, and he is truly an exceptional physician beyond compare. Despite my complex medical history, including a rare tumor I battled as a teenager, his diagnostic skills are unparalleled. He identified my single subtle symptom immediately, which led to critical emergency surgery before the condition could worsen. I cannot emphasize enough how highly I endorse this remarkable doctor! 😊

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AW

Alfie W. Google 3 years ago

Rating

Bad!

Terrible practice with dangerous medical negligence

Regarding patient welfare, I had been associated with this medical practice for some time, and ultimately, I was compelled to report them to the CQC after they dismissed a critical health issue I was experiencing. The staff were dismissive and unprofessional, with reception personnel even resorting to verbal abuse and hanging up on me. Despite having received comprehensive documentation about my medical condition, they brazenly denied its existence. Fortunately, I have since found a superior healthcare provider with compassionate and attentive staff. I strongly advise potential patients to steer clear of this particular surgery due to their appalling conduct and lack of patient care.

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JG

Joy G. Google 3 years ago

Rating

Bad!

Terrible customer service and endless waiting time

I'm utterly frustrated by the complete lack of customer service! I've been waiting at the top of the queue for what feels like an eternity, and no one seems willing to pick up the phone. How is this acceptable?

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GC

Gemma C. Google 3 years ago

Rating

Bad!

Terrible customer service at this awful gym

Appalling customer service from the front desk personnel, extremely discourteous. I absolutely cannot suggest this establishment to anyone and am actively exploring alternative options for relocation.

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D(

Dee (. Google 4 years ago

Rating

Bad!

Dangerous negligence nearly cost my sister her life

I'm writing this review because of my sister's experience with this medical practice. She repeatedly sought help for persistent health issues, but the receptionist consistently denied her an appointment and brushed off her concerns. Ultimately, she went to the hospital, where they immediately recognized the severity of her condition and rushed her to surgery. She was on the brink of death due to peritonitis, an ulcerated colon, and diverticulitis. We came dangerously close to losing her because of the clinic's negligent care. Additionally, regarding her hernias, the doctor's only advice was to do stomach crunches. Now, she requires surgical intervention. This practice is completely incompetent and fails to provide basic medical care.

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MC

Magdalena C. Google 4 years ago

Rating

Great!

Quick and reliable healthcare at its best

Reliable local doctor with convenient scheduling and prompt service.

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JD

Justin D. Google 4 years ago

Rating

Average!

Terrible scheduling that ruins customer experience

Scheduling an appointment is incredibly inconvenient with such limited and rigid time slots, only allowing calls before 8 am or after 3 pm - absolutely ridiculous and aggravating.

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Practice Response Rate
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Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01376 552508
  • Blyth's Meadow Surgery Trinovantian Way Braintree Essex CM7 3JN

Patient Experience Summary

Patient feedback reflects a mixed experience at this practice, with notable strengths in clinical care alongside significant concerns about reception and administrative services. Many patients praise the medical expertise and attentive care provided by physicians, describing them as competent, compassionate, and thorough in their approach to diagnosis and treatment. However, reception experience emerges as a persistent challenge, with multiple reports of dismissive conduct, poor communication responsiveness, and difficulty securing appointments. Patients have described unhelpful reception staff, long waiting times without acknowledgment, and limited booking availability, particularly regarding restricted calling hours and rigid appointment slots.

Appointment access presents a recurring frustration, with some patients reporting inability to book timely consultations and others noting that limited operating hours and narrow calling windows make scheduling difficult. Communication issues extend beyond appointment booking, with accounts of abrupt call terminations and unresponsive staff when attempting to reach the practice. A subset of reviews also raises concerns about medication management and the handling of patient concerns, suggesting inconsistency in how different service areas operate.

Positive feedback consistently highlights the professional medical care and instances of responsive, courteous reception support, particularly when patients successfully access services. The contrast between clinical and administrative experiences suggests the practice demonstrates strong clinical capability but would benefit from improvements in reception professionalism, appointment accessibility, and communication responsiveness to create a more consistent patient experience.

Appointment

48.57 %
Poor

Reception

45.71 %
Poor

Cleanliness

75.00 %
Great

Care

68.57 %
Great

Respect

44.29 %
Poor

Seen on time

42.86 %
Poor
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