Patient Experience Summary

Medical professionals at the practice receive consistent praise for their clinical competence, compassion, and responsiveness. Patients frequently highlight the quality of care during consultations, procedures, and follow-up arrangements, with particular appreciation for the welcoming environment and efficient service coordination. Weekend access to appointments and extended hours have been valued as a practical resource for patients seeking timely care.

Appointment access remains a significant challenge, with patients reporting extended waiting periods for non-urgent slots and difficulties reaching the practice through contact systems. Reception experience is notably inconsistent, with some patients describing courteous and supportive interactions while others have encountered discourteous communication and unhelpful attitudes. Contact system issues, including problems with online booking platforms and telephone availability, compound these access difficulties and create frustration.

While the clinical care and professional medical staff are widely regarded as strong, the practice would benefit from addressing reception communication consistency and improving the reliability of appointment booking systems. Patients value the organisation and efficiency demonstrated in care delivery, but barriers to initial contact and appointment scheduling undermine their overall experience.

Appointment

62.80 %
Average

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

81.15 %
Great

Respect

70.25 %
Great

Seen on time

65.50 %
Great

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CQ

Charlie Q. Google 10 months ago

Rating

Excellent!

Compassionate nurse made my medical visit awesome

I was thoroughly satisfied with the medical attention I received during my recent visit. The nursing staff member was compassionate and empathetic, effectively helping me feel relaxed and comfortable throughout the appointment.

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KW

Ken W. Google one year ago

Rating

Excellent!

Amazing service from start to finish

During my recent vacation, I stopped by and was thoroughly impressed by the staff's exceptional service. Their professionalism and warmth were outstanding, with Fiona at the Reception truly standing out. Her helpfulness and demeanor were remarkable, and she undoubtedly represents the establishment in the most positive light possible.

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DM

Djordje M. Google one year ago

Rating

Excellent!

Compassionate doctor goes above and beyond expectations

A heartfelt appreciation goes out to Dr. P Gruenbeck, who has been incredibly supportive throughout the past two years. I'm genuinely grateful for his proactive approach today in scheduling an unexpected consultation to evaluate my condition and ensure I'm receiving comprehensive care. Undoubtedly, this is the most exceptional general practice I've ever been associated with.

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MM

Mythopoesis M. Google one year ago

Rating

Excellent!

Lifesaving care when we needed it most

During a critical medical situation with my sister, they truly went above and beyond. They swiftly arranged a last-minute consultation, and the entire team—from the physicians to the administrative personnel—were exceptional in their care and professionalism.

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JL

Julia L. Google one year ago

Rating

Excellent!

Quick weekend care saves the day

I was grateful for the weekend GP slot, which allowed me to get my antibiotic prescription quickly without having to endure the weekend or resort to the emergency room. Much appreciated.

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KV

Katie V. Google one year ago

Rating

Excellent!

Superb healthcare team with warm and caring approach

A top-notch medical center with outstanding personnel across the board. The reception team, nursing staff, and physicians are all exceptional. The service is both prompt and warm-hearted.

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LL

L L. Google one year ago

Rating

Bad!

Unfriendly receptionist made me feel unwelcome today

I found the receptionist's demeanor this morning to be quite unsatisfactory. It was evident that her approach to me diverged significantly from how she engaged with other patients. While she displayed warmth and hospitality to those before and after my interaction, her manner toward me seemed notably chilly and indifferent. Coming from a multicultural background, I'm particularly sensitive to nuanced differences in treatment. I'm sharing this observation in hopes that it serves as a constructive reminder about maintaining consistent, equitable, and respectful service for all individuals.

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CM

Colin M. Google one year ago

Rating

Excellent!

Exceptional saturday care at poynton medical centre

The medical facility at Poynton (Priorslegh) truly impressed me. Their outstanding service and weekend availability make a significant difference. I'm genuinely appreciative of their approach.

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CS

Claire S. Google one year ago

Rating

Excellent!

Lifesaver when i needed help most

Exceptional after-hours support, much appreciated!

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SB

Sharon B. Google one year ago

Rating

Excellent!

Awesome weekend healthcare solution for busy people

What a smart concept offering weekend medical procedures. The atmosphere was incredibly peaceful and hassle-free. Top-notch care from start to finish. The staff took their time and made me feel completely at ease. I sincerely hope they continue this approach.

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A

Anonymouse one year ago

Rating

Bad!

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Average
  • Care

    Bad
  • Respect

    Poor
  • Seen On Time

    Bad

horrible lack of communication.

gp appointments impossible to arrange, obstructive receptionists. hopeless communication, total lack of action to help with my 18+ month wait for a hernia operation.

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RJ

Richard J. Google one year ago

Rating

Excellent!

Compassionate care from caring professionals at priorslegh

Priorslegh Medical Centre located in Poynton, Cheshire provides outstanding healthcare services. I was experiencing significant discomfort from a painful heel wound. On a weekend afternoon, I consulted Sarah Watson, the practice nurse, who demonstrated exceptional skill and compassion. She collaborated with the on-duty physician to determine the most appropriate treatment plan, which included prescribing antibiotics that I could collect from a nearby pharmacy. They also proactively scheduled a follow-up consultation to monitor my recovery. The entire experience was seamless and highly professional. 👍

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AA

Angela A. Google one year ago

Rating

Excellent!

Compassionate nurse makes healing journey truly remarkable

During my ongoing appointments at Priorslegh Medical Practice, Liz has consistently provided me with exceptional care. She is truly an extraordinary nurse, and I feel incredibly fortunate to be under her professional guidance. Her compassionate approach, remarkable efficiency, and genuine concern have transformed my experience of managing a challenging wound. She not only addresses the physical aspects of my medical needs but also provides emotional support that significantly improves my overall sense of wellbeing. I feel completely confident and secure with her treatment. Her dedication means the world to me, and I am profoundly grateful.

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GS

Graham S. Google one year ago

Rating

Excellent!

Awesome saturday blood test with friendly nurse

Top-notch experience! Scheduling a weekend blood test was incredibly easy, and the nurse was exceptionally warm and welcoming.

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LS

Laura S. Google one year ago

Rating

Excellent!

Exceptional service from a true professional

Michael demonstrated exceptional customer service, displaying genuine warmth and attentiveness throughout our interaction. We were truly grateful for the personal attention and thoroughness he brought to addressing our questions. Much appreciation for his outstanding support.

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ST

Stan T. Google one year ago

Rating

Excellent!

Friendly service with parking challenges at clinic

Wonderful personnel. Scheduling runs largely punctual. The sole drawback is the limited parking availability on-site.

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DC

David C. Google one year ago

Rating

Excellent!

Exceptional saturday service at priorslegh medical centre

I was truly amazed by the innovative Extended Access Appointments now available on Saturdays. My visit to Priorslegh on February 1st revealed a remarkably streamlined service. This initiative deserves high praise, particularly considering the significant challenges currently facing general practice healthcare providers.

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JP

Jah P. Google one year ago

Rating

Excellent!

Convenient weekend clinic serves local community well

The weekend morning medical facility at Priorslegh provides an excellent resource for Poynton residents. The personnel are welcoming, the care is efficient, and the overall experience is convenient and accessible. Kudos to the team for implementing this helpful service.

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TL

Tom L. Google one year ago

Rating

Average!

Mixed care with attitude issues resolved

The healthcare provided is top-notch, but the front desk staff used to have an attitude problem. 2025 update - accessing medical care has become quite challenging, with varying quality, though the reception team has significantly enhanced their approach.

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GL

Geoff L. Google one year ago

Rating

Excellent!

Compassionate nurse made my hospital stay better

Tracy, the nurse, consistently demonstrated a delightful demeanor, offering exceptional assistance with a warm and upbeat attitude.

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About the GP

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Contact Information

  • 01625 462593
  • Waterhouse Surgery Wellington Road Bollington,Macclesfield Cheshire SK10 5JH

Patient Experience Summary

Medical professionals at the practice receive consistent praise for their clinical competence, compassion, and responsiveness. Patients frequently highlight the quality of care during consultations, procedures, and follow-up arrangements, with particular appreciation for the welcoming environment and efficient service coordination. Weekend access to appointments and extended hours have been valued as a practical resource for patients seeking timely care.

Appointment access remains a significant challenge, with patients reporting extended waiting periods for non-urgent slots and difficulties reaching the practice through contact systems. Reception experience is notably inconsistent, with some patients describing courteous and supportive interactions while others have encountered discourteous communication and unhelpful attitudes. Contact system issues, including problems with online booking platforms and telephone availability, compound these access difficulties and create frustration.

While the clinical care and professional medical staff are widely regarded as strong, the practice would benefit from addressing reception communication consistency and improving the reliability of appointment booking systems. Patients value the organisation and efficiency demonstrated in care delivery, but barriers to initial contact and appointment scheduling undermine their overall experience.

Appointment

62.80 %
Average

Reception

68.30 %
Great

Cleanliness

75.00 %
Great

Care

81.15 %
Great

Respect

70.25 %
Great

Seen on time

65.50 %
Great
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