Bollington Medical Centre

Terrible healthcare experience at local medical centre

The entire service lacks efficiency. I've completely lost confidence in NHS services, with Bollington Medical Centre standing out as arguably the most subpar GP practice I've encountered. The back-office reception staff demonstrate poor attitude (though the front-facing staff are delightful). The PATCHS system is clearly malfunctioning. A recommendation to the practice: When a specific care service cannot be provided, clear communication should be the primary approach from the outset.

Fantastic service with genuine care and attention

Exceptional team... consistently supportive and truly dedicated to providing outstanding customer care, always willing to exceed expectations to make sure you're completely satisfied

Great service with a smile

Extremely courteous and highly competent staff.

Great staff and care at local clinic

Consistently encountered positive interactions at this medical facility.

Decent healthcare with some minor administrative hiccups

The overall service here is tidy and welcoming. There are a few concerns about documentation management (which could potentially stem from NHS-wide issues) and the approach of certain doctors, but on the whole, the medical care delivered is proficient.

Quick service with friendly professionals

Quick service and streamlined team performance

Terrible service with rude and incompetent staff

The personnel here display a shocking lack of interpersonal skills and basic courtesy. Their communication approach is so poor that it's no surprise they've accumulated numerous formal complaints with the regulatory body. The staff's inability to interact professionally is glaringly evident and deeply concerning.

Smooth service with friendly team members

Excellent team, everything unfolded perfectly.

Exceptional service with compassionate attention

Exceptional attention to detail and outstanding service that truly goes above and beyond expectations.

Amazing service with friendly team

Outstanding service, incredibly helpful and friendly employees

Fast and friendly medical care rocks

Skilled medical professionals provided prompt and efficient assistance

Dedicated healthcare heroes navigating challenging system

A well-coordinated medical team, skilled and competent, constrained only by the current challenges within the NHS system. From my perspective, they perform exceptionally, navigating tough conditions with remarkable resilience. These healthcare professionals are truly an outstanding representation of their field.

Great service with helpful and friendly team

I phoned the business to schedule a meeting, and the team was incredibly helpful and professional. The entire interaction was pleasant and smooth 😄😄.

Worst medical experience ever terrible service

Utterly dismayed by this medical practice's performance. I am convinced I have been completely abandoned and failed by their care.

Exceptional healthcare with compassion and efficiency

Incredibly impressive experience from start to finish. Despite a slight delay with my 8.00 slot starting at 12.05, the physician was both compassionate and meticulously detailed (special thanks to Dr. YB) and even proactively scheduled a subsequent consultation. As an added bonus, I successfully arranged a blood test for tomorrow morning at 8.20. Our remarkable local NHS facility is truly a community treasure. Heartfelt gratitude to the Bollington Waterside practice.

Great staff, terrible communication system

The staff at this practice are fantastic. They're genuinely friendly and supportive. Several of the physicians are exceptionally intelligent and competent. The doctor who also works in the emergency department would absolutely deserve a perfect rating - he's outstanding. So why am I only giving one star? It's straightforward: reaching them is incredibly challenging. The previous web-based contact platform, Ask my GP, was completely ineffective and has been appropriately discontinued. Unfortunately, the replacement system, Patches, is equally frustrating, frequently unavailable and difficult to navigate. Attempting to contact the practice by telephone is equally problematic.

Painful procedure with questionable medical expertise

Had my nasal procedure done at this location, and it wasn't complicated at all.

Mediocre product with minimal satisfaction

Pretty average, nothing special.

Exceptional care and kindness at bollington surgery

During an era when criticism comes readily, I want to extend a heartfelt expression of gratitude to the entire team at Bollington surgery. Every encounter and service I've experienced has been handled with the utmost professionalism, genuine compassion, and a warm, welcoming demeanor.

Friendly and quick support saved my day

Excellent customer support, much appreciated!