Bollington Medical Centre
Great! (57 reviews)
Great! (57 reviews)
Medical professionals at the practice receive consistent praise for their clinical competence, compassion, and responsiveness. Patients frequently highlight the quality of care during consultations, procedures, and follow-up arrangements, with particular appreciation for the welcoming environment and efficient service coordination. Weekend access to appointments and extended hours have been valued as a practical resource for patients seeking timely care.
Appointment access remains a significant challenge, with patients reporting extended waiting periods for non-urgent slots and difficulties reaching the practice through contact systems. Reception experience is notably inconsistent, with some patients describing courteous and supportive interactions while others have encountered discourteous communication and unhelpful attitudes. Contact system issues, including problems with online booking platforms and telephone availability, compound these access difficulties and create frustration.
While the clinical care and professional medical staff are widely regarded as strong, the practice would benefit from addressing reception communication consistency and improving the reliability of appointment booking systems. Patients value the organisation and efficiency demonstrated in care delivery, but barriers to initial contact and appointment scheduling undermine their overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Medical professionals at the practice receive consistent praise for their clinical competence, compassion, and responsiveness. Patients frequently highlight the quality of care during consultations, procedures, and follow-up arrangements, with particular appreciation for the welcoming environment and efficient service coordination. Weekend access to appointments and extended hours have been valued as a practical resource for patients seeking timely care.
Appointment access remains a significant challenge, with patients reporting extended waiting periods for non-urgent slots and difficulties reaching the practice through contact systems. Reception experience is notably inconsistent, with some patients describing courteous and supportive interactions while others have encountered discourteous communication and unhelpful attitudes. Contact system issues, including problems with online booking platforms and telephone availability, compound these access difficulties and create frustration.
While the clinical care and professional medical staff are widely regarded as strong, the practice would benefit from addressing reception communication consistency and improving the reliability of appointment booking systems. Patients value the organisation and efficiency demonstrated in care delivery, but barriers to initial contact and appointment scheduling undermine their overall experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Binta A.
3 years ago
Great!
Surprisingly simple yet perfectly effective product
Excellent
Jonathan D.
3 years ago
Excellent!
Fantastic service from start to finish
Fantastic interaction
Ian M.
3 years ago
Excellent!
Smooth online shopping with great service
Smoother purchasing process
Maureen S.
3 years ago
Excellent!
Efficient and professional service from start to finish
Highly professional and efficient
Loraine G.
3 years ago
Excellent!
Exceptional customer service with a friendly smile
I'm truly appreciative of the exceptional customer service, with special recognition to Claire at the front desk who was outstanding 😊
Bill H.
3 years ago
Excellent!
Life-changing medical care with compassionate team
The surgical procedure was top-notch, and the entire medical team demonstrated exceptional care and support throughout my experience.
Marie S.
3 years ago
Excellent!
Friendly service that goes above and beyond
Consistently supportive with friendly and courteous employees.
B L.
3 years ago
Excellent!
Reliable product that never disappoints me
Superb. Just like every other time.
Trevor M.
3 years ago
Excellent!
Exceptional healthcare during challenging pandemic times
Cannot express enough gratitude during these challenging circumstances. The medical professionals and personnel have been absolutely exceptional. On both occasions when I experienced issues, I was reached out to immediately, appropriate consultations were scheduled, and medication was efficiently coordinated directly with the pharmacy. Sincere appreciation, Trevor Matthews
Jason K.
4 years ago
Bad!
Rude staff and poor service at medical center
The most significant issue with this medical facility lies in the subpar performance of certain front desk staff. There's an unmistakable sense of superiority permeating the environment, with one particularly domineering receptionist who appears to believe she runs the place. Getting an appointment with a seemingly unmotivated doctor is incredibly challenging, as they seem to prefer remote consultations. The staff could definitely benefit from improving their customer service and hiring more professional receptionists who actually care about patient experience.
Alison P.
4 years ago
Excellent!
Smooth and efficient healthcare experience from start
I received top-notch care throughout my medical journey. After consulting my physician, I was referred to the Middlewood partnership in Poynton. They efficiently arranged my tests and scheduled appointments at Macclesfield hospital. I was impressed by how swiftly my results were processed, and treatment commenced within a month. The reception teams at both Bollington and Poynton were incredibly supportive and compassionate. This experience exemplifies the ideal standard of healthcare that the NHS should consistently deliver.
Nicky L.
4 years ago
Bad!
Disappointing product with poor customer service
Disappointing encounter
Reg R.
5 years ago
Excellent!
Exceptional care from start to finish
Welcoming and supportive front desk team. Highly competent and well-informed healthcare professionals.
Will S.
5 years ago
Bad!
Terrible customer service at this frustrating business
The front desk staff displays a consistently discourteous demeanor, perpetually exhibiting an unwelcoming attitude and terminating phone conversations without proper etiquette. Overall, the interaction leaves much to be desired in terms of customer service.
Bob T.
7 years ago
Poor!
Frustrating medical experience with missed diagnosis
There can be significant delays, and medical professionals might occasionally provide incorrect assessments, particularly during remote consultations.
Mike C.
9 years ago
Excellent!
Compassionate and attentive healthcare in bollington
Outstanding medical attention and personalized support provided by the healthcare professionals at our neighborhood practice in Bollington
Heather H.
9 years ago
Excellent!
Long wait but exceptional medical care
The waiting period for non-urgent appointments stretches on for weeks. Despite this, the physicians at this facility are truly exceptional. They demonstrate compassion, empathy, and genuine care. I encountered the most outstanding nurse I've ever experienced, particularly during blood draws - an ordeal I typically dread. She executed the procedure with incredible speed and minimal discomfort. The front desk personnel consistently maintain a professional and confidential demeanor. However, the significant drawback lies in the communication challenges; reaching the reception can be incredibly difficult, often taking days to make contact. Coupled with the extended wait times for appointments, this communication barrier becomes increasingly exasperating.