Patient Experience Summary

Patient feedback reflects a mixed experience across multiple service areas. Medical professionals are frequently described as competent and compassionate, with reception and pharmacy teams often praised for courtesy and helpfulness. However, significant operational challenges emerge consistently throughout the reviews, particularly around appointment availability, which patients describe as difficult to secure. Phone line accessibility presents a substantial barrier, with reports of extended hold times, frequent unanswered calls, and system disconnections. Several patients highlight frustration with communication processes, including dismissive reception attitudes and inefficient handling of administrative matters such as prescription requests and sample labeling errors.

Waiting times for appointments and consultations are a recurring concern, with some patients reporting waits exceeding 30 minutes. The practice's digital platform for managing repeat prescriptions and communicating with the practice experiences frequent unavailability, forcing patients to navigate alternative contact methods. While urgent medical concerns are noted as receiving responsive attention, the overall booking experience and access to routine appointments remain challenging. Some long-term patients acknowledge the practice operates under significant pressure and express appreciation for staff efforts despite systemic constraints, though others report feeling dismissed or unsupported when attempting to access care or resolve administrative issues.

Appointment

42.15 %
Poor

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

56.89 %
Average

Respect

51.43 %
Average

Seen on time

38.92 %
Poor

Filter

DD

Dawn D. Google 3 years ago

Rating

Great!

Friendly Welcome at the New Clinic

Friendly personnel here - haven't met with a doctor yet, but I'm confident the experience will be excellent.

More Info
NJ

Nadia J. Google 3 years ago

Rating

Bad!

Unfriendly staff at front desk

The front desk staff demonstrate a notable lack of assistance and customer service.

More Info
PC

Peter C. Google 3 years ago

Rating

Excellent!

Late afternoon checkup went smoothly

It's a definitive disappointment. The product lacks any semblance of quality or functionality. From the moment I unboxed it, I could tell something was fundamentally wrong. The design seems haphazard, the materials cheap, and the overall construction feels like it was assembled without any care or precision. I've purchased many items in this category before, but this one stands out as particularly subpar. Save your money and look elsewhere - this is not worth the investment under any circumstances.

More Info
NM

Nino M. Google 4 years ago

Rating

Bad!

Crazy Directions Saved My Road Trip

Morbid navigation companion This app is literally the most hilarious way to get directions. Every time you're approaching a turn, the grim reaper tells you where to go - and I mean that both literally and figuratively. The voice is perfectly dark and sarcastic, with just the right amount of macabre humor. I've been using it on road trips and it keeps me laughing the whole way. Totally worth the download, especially if you enjoy slightly twisted comedy. The developers clearly have an awesome sense of humor. Highly recommend for anyone who wants their GPS to be more entertaining than the standard robotic instructions.

More Info
JJ

Jacob J. Google 5 years ago

Rating

Excellent!

My Family's Always Had Great Care

Take a moment before dismissing the critical feedback you might encounter. From my extensive experience with this practice, spanning numerous years with my family, I'm genuinely puzzled by complaints. While occasionally there might be a minor administrative hiccup or an extended waiting period, I find it hard to comprehend how people can demand perfection from a general practice, particularly given current healthcare pressures. The medical team has consistently demonstrated remarkable courtesy and competence, and I believe they deserve fair consideration. They've consistently provided me with swift, comprehensive support and assistance.

More Info
UM

Unicorn M. Google 5 years ago

Rating

Excellent!

Professional and Safe Ride During Pandemic

Professional service as expected, with strict adherence to all COVID-related safety protocols.

More Info
RF

Rebecca F. Google 5 years ago

Rating

Bad!

Terrible medical care, never saw a doctor

Steer clear of this medical facility. You'll probably never get face-to-face time with a genuine physician. They consistently dismiss patients and fail to schedule appointments. The few doctors present are incredibly disrespectful and completely lacking in empathy! An absolutely appalling establishment.

More Info
KD

K D. Google 5 years ago

Rating

Bad!

Terrible care at Bodmin medical center

Absolute bottom-tier medical professionals in Bodmin. Their sole strategy is to dismiss and deflect your concerns.

More Info
CD

Carly D. Google 6 years ago

Rating

Poor!

Phone Support Drove Me Crazy

Attempting to reach customer support via telephone is an absolute ordeal. You're looking at around 20 minutes of wait time, with multiple attempts required as the unbearable background music abruptly stops after 60 seconds, resulting in an automatic disconnection. I'm begging you... I'm imploring you... do something about this dreadful hold music.

More Info
EW

Elaine W. Google 6 years ago

Rating

Bad!

Long Wait Times Killed My Patience

Attempting to contact reception was incredibly frustrating due to extremely long hold times. My first call required waiting 7 minutes, and during my second attempt, I was left on hold for 10 minutes. The customer service was unacceptably slow and inefficient.

More Info
BH

Betty H. Google 6 years ago

Rating

Excellent!

Quick Care When It Counts

Exceptional medical care Despite being a bustling facility, they prioritize swift patient processing and treatment. Every medical professional I've encountered has been thoroughly competent, compassionate, and respectful. I'd like to give a particular shout-out to Dr Riley and Dr Rushton for their outstanding commitment. The reception, nursing, and pharmacy teams are equally impressive.

More Info
RL

Rhi L. Google 6 years ago

Rating

Bad!

Impossible to Reach on the Phone

If your goal is to experience absolute communication frustration, then these doctors are precisely what you're looking for!

More Info
RD

Rebecca D. Google 6 years ago

Rating

Bad!

Worst Medical Care I've Ever Experienced

If your heart's desire is to be denied critical medications, enjoy being berated and yelled at by the staff, and relish the prospect of waiting endlessly for a nursing consultation, then look no further! Just don armor-like attire, and you'll be guaranteed an unforgettable encounter that will leave an indelible mark on your memory!

More Info
RD

Roger D. Google 7 years ago

Rating

Excellent!

Caring staff made me feel truly supported

The front desk personnel and pharmacy team consistently demonstrate exceptional courtesy, warmth, and support. They're always willing to go above and beyond. I feel truly appreciative. The same applies to every physician I've encountered. I'm invariably welcomed with genuine politeness and made to feel like the most important patient in the clinic. Not only are the doctors prompt in addressing my concerns, but they also leave me feeling completely at ease and secure. My sincere thanks for providing such an outstanding healthcare experience.

More Info
LB

Luis B. Google 7 years ago

Rating

Excellent!

Staff went above and beyond today

These incredible individuals are always ready to help, making every challenge seem effortless.

More Info
AH

Andrew H. Google 9 years ago

Rating

Excellent!

Quick Care When It Counts

The personnel here are consistently accommodating, and while scheduling a standard check-up might require some patience, they're remarkably responsive when it comes to addressing pressing medical concerns on short notice.

More Info
JP

Joanna P. Google 9 years ago

Rating

Bad!

Frustrating wait with Dr. White at clinic

Their punctuality is abysmal! Expect a minimum 30-minute wait. Dr. White is definitely off my list for future appointments. The advice I received was essentially to research my condition online and travel back to my home country for blood work. And the pinnacle of professionalism? Attempting to listen to my chest through multiple clothing layers! An utterly memorable encounter...

More Info
ST

Sarah T. Google 9 years ago

Rating

Excellent!

Loyal Patient of 40 Years Loves This Surgery

The administrative team and pharmacy personnel have consistently provided exceptional support throughout my experience. Having been a patient at this medical practice for more than four decades, I may not be familiar with all the newer doctors, but the long-standing physicians have always been outstanding.

More Info

For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

Claim & Manage Profile
Trusted by GP practices across the UK
Practice Response Rate
0.00%

Shows how often this practice responds to patient reviews and feedback.

About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01208 72488
  • Stillmoor House Med Pract Bell Lane Bodmin Cornwall PL31 2JJ

Patient Experience Summary

Patient feedback reflects a mixed experience across multiple service areas. Medical professionals are frequently described as competent and compassionate, with reception and pharmacy teams often praised for courtesy and helpfulness. However, significant operational challenges emerge consistently throughout the reviews, particularly around appointment availability, which patients describe as difficult to secure. Phone line accessibility presents a substantial barrier, with reports of extended hold times, frequent unanswered calls, and system disconnections. Several patients highlight frustration with communication processes, including dismissive reception attitudes and inefficient handling of administrative matters such as prescription requests and sample labeling errors.

Waiting times for appointments and consultations are a recurring concern, with some patients reporting waits exceeding 30 minutes. The practice's digital platform for managing repeat prescriptions and communicating with the practice experiences frequent unavailability, forcing patients to navigate alternative contact methods. While urgent medical concerns are noted as receiving responsive attention, the overall booking experience and access to routine appointments remain challenging. Some long-term patients acknowledge the practice operates under significant pressure and express appreciation for staff efforts despite systemic constraints, though others report feeling dismissed or unsupported when attempting to access care or resolve administrative issues.

Appointment

42.15 %
Poor

Reception

48.76 %
Poor

Cleanliness

65.00 %
Great

Care

56.89 %
Average

Respect

51.43 %
Average

Seen on time

38.92 %
Poor
Filter

Order By

Rating