Bottreaux Surgery

Paramedic Kerry: Expert care for anxious patients

I scheduled an appointment with Kerry, the paramedic, and arrived right on schedule. The service was exceptional. She demonstrated great skill in drawing blood! I didn’t experience any discomfort, despite being quite an anxious patient. Her approach was both meticulous and highly professional.

Excellent Healthcare Service at Bottreaux Surgery

My partner and I feel incredibly thankful to be patients at Bottreaux surgery. The quality of care we have experienced from every member of the team—including receptionists, dispensary staff, nurses, assistants, and GPs—has been outstanding. Four years ago, we relocated to Cornwall from Hertfordshire. Our earlier interactions with the NHS front line and general practitioner services were significantly disappointing in contrast to the compassionate and attentive service we've encountered here. We extend our heartfelt gratitude for everything you do.

Welcoming and professional medical care team

Welcoming medical practice with approachable physicians.

Compassionate care from amazing medical professionals

Exceptional care provided by the medical team - the doctor and nursing staff were outstanding, demonstrating remarkable attention to detail and professionalism.

Horrible medical experience with terrible service

Absolute disaster of a medical procedure in Cornwall, possibly the worst in the UK. Prescription handling is terrible, with ridiculous delays of at least a week before you can even pick up your medication. Staff attitude is completely unprofessional and discourteous.

Professional massage with caring touch

Professional and skilled professionals delivering top-notch care and attention.

Awful Referral Service

GP failed to refer until chased 5 times, ignoring my request for an update on all occasions. Finally the referral was made but then rejected by referral team as the x-ray was not sent with the paperwork. This has now sat with the GP for two months with them twiddling their fingers and doing nothing with it. The NHS doesn't need any extra funding, it just needs professionals to do their damn job properly the first time.

Worst customer service ever rude representative

Disconnected the call abruptly without explanation or resolution

Pharmacy staff lacks basic customer service skills

Yet again, I've experienced poor service. While waiting to pick up my prescription, a staff member walked by the counter and completely ignored my presence. When the young man came to open the window, she finally looked up, displaying a dismissive attitude. Her lack of professionalism was evident, as she seemed more focused on chatting with her coworker than providing attentive patient care.

Diabetic Partner Denied Essential Dexcom for Months

I was unable to obtain my partner's prescription as a type one diabetic who requires a Dexcom. I was informed that it wouldn't be possible to access it for three months because of budget limitations on prescriptions.

Exceptional care and compassion from amazing medical team

I am thoroughly delighted with every element of this surgical experience. The entire team demonstrates exceptional dedication and provides top-notch care - I feel incredibly fortunate to have such outstanding medical professionals so close to home. From the front desk staff to the pharmacy team, nurses, and doctors, everyone is simply outstanding! My heartfelt gratitude goes out to all of you for your remarkable service.

Friendly Staff and Efficient Healthcare Service

Inviting and supportive personnel who are punctual. A GP who is both approachable and self-assured. There is also a pharmacy available within the practice.

Disappointing service with no clear communication

quality has declined, and it's not solely due to the pandemic. the operation seems poorly managed. as of today, 02/06/22, the facility was closed, and tintagel surgery was also shut down without any clarification or communication provided.

Terrible customer service at this medical practice

Unprofessional and discourteous personnel, particularly the practice manager, made for an unpleasant experience.

Loyal Patient Praises Professional Dental Surgery Service

For the past 43 years, I have undergone treatment through this surgical procedure. Based on my experience, I can attest that the team consistently puts in great effort to provide a high-quality service.