Boundary House Surgery

Parking availability made the visit easier

The car parking facilities available to patients are excellent.

Couldn't get help when I needed it

I seldom visit the surgery, and on the occasions when I do need medical attention, I find the service falls short of expectations. Having been a patient there for over a decade, my experience has been disappointing.

Couldn't get an appointment, staff were dismissive

The service experience was quite poor. Obtaining appointments proved difficult, and interactions with staff members were unpleasant, with communication being unclear and hard to follow.

Felt unheard and dismissed by reception

This practice does not provide the level of care and attention I was hoping for.

Felt unheard and dismissed at appointment

The poorest experience I have had with a GP in over two decades.

Unhelpful staff made booking an appointment difficult

A frustrating experience where issues were not properly addressed. The practice seemed reluctant to schedule appointments and instead expected patients to resolve matters independently without adequate support or guidance.

They called to follow up on my issue

I've been attending this GP practice for over 7 years and have seen several different clinicians during that time. I have a family, and while I've heard various accounts from others, my own experience has been notably positive. The main reason I selected this practice was its convenient location, being very close to where we live. When I registered myself and my family, I was informed the process would take approximately 5 days. On the second day, I attempted to book an appointment through the online system for a health concern, and the practice contacted me promptly. A couple of days later, they reached out again to see whether my issue had been addressed. This level of follow-up care has been exceptional in my experience. Throughout my interactions with various members of the team, I've found them to be consistently professional, supportive, and courteous. I'm genuinely surprised by the practice's current rating, as I believe they warrant significantly higher recognition. Their service quality is commendable, and I felt compelled to share my positive experience. It would be beneficial to see more practices operating at this standard. Thank you.

Difficult to book appointments, disappointing consultations

This practice has not met my expectations. I have found the appointment booking process to be challenging, and when I have managed to secure an appointment, I have felt that the consultation did not provide the level of care I was hoping for.

Appointment booking system needs serious improvement

I find the appointment booking process here to be extremely problematic. I'm seriously considering switching to a different GP practice as soon as I'm able to. The staff have been courteous, so I can't fault them personally — but the appointment system itself is deeply frustrating. The online booking requires completing an extensive form, after which you're told someone will contact you within a few days. What's particularly irritating is that the form can only be accessed during standard business hours on weekdays. Given that appointments aren't confirmed immediately anyway, this restriction seems entirely unnecessary and counterintuitive. Additionally, if you happen to miss the callback for any reason, there's no follow-up — the process simply stops. On one occasion, I had to complete that lengthy form once more as there was no alternative, and several days later I received a text confirming an appointment for a predetermined date and time. I wasn't consulted about whether this slot actually worked for my schedule. It seems illogical to assign appointments without first checking availability with the patient. The whole system feels unnecessarily complicated. My previous GP offered a far superior experience — I could access the online portal at any time that suited me, answer a brief set of questions, and then view all available appointment slots to select one that fitted my needs. In comparison, this practice feels like an unnecessarily cumbersome process just to arrange a basic appointment.

Struggling to book an appointment for medication

I have been attempting to obtain my medication for approximately two weeks. During this time, I have needed to contact emergency services for prescription support on multiple occasions. Each time I have tried to arrange this through standard channels, I receive a message indicating that I must book an appointment first. When I have attempted to book online, I have been unable to secure an appointment slot. As a result, I am planning to call first thing on Monday morning. I find the process of obtaining an appointment quite challenging and would appreciate clarification on why this appears to be so difficult.

Felt unheard and dismissed during appointment

I had a disappointing experience with one of the clinicians at this practice. I felt that the consultation lacked thoroughness and that my concerns were not adequately addressed. I was concerned that issues were not being properly investigated and worried this approach could lead to problems worsening. I would appreciate if the practice could review the quality of care provided, as I believe patients deserve more attentive and comprehensive medical attention.

Kind and helpful reception staff made the difference

The staff at this practice are exceptionally kind and supportive. Much appreciated.

Professional team who really listen to you

The medical practitioners demonstrate professionalism and compassion in their approach to patient care. The reception team members are consistently helpful and treat patients with respect.

Long-term patient with consistent reliable care

I have been a patient at this practice for many years. I have experienced no problems during my time here. I am satisfied with the care and service provided. Thank you 😀

Friendly staff who actually know their stuff

The team at this surgery are consistently courteous and respectful towards patients, and they demonstrate a clear sense of competence in their work.

Long wait despite arriving on time

I attended an appointment and experienced a significant wait time. The reception area procedures require patients to check in at the counter, though this step seemed unclear as not everyone appeared to follow it. I felt frustrated that administrative processes seemed to take priority over patient care and timely service.

Receptionist went extra mile for urgent help

I would like to thank the receptionist at the surgery. They went above and beyond today to ensure that a clinician was able to contact us. My husband was experiencing significant discomfort and needed medical advice.

Reception staff were genuinely helpful and kind

Outstanding level of care provided.

Staff made me feel genuinely welcome and supported

The entire team demonstrated exceptional professionalism and genuine support throughout my visits. I felt welcomed and valued, with staff consistently available to assist and provide guidance on various matters including scheduling and medication management. The level of service provided was outstanding and truly commendable.

Clean practice with attentive medical staff

The team members are pleasant, the clinicians are highly competent, and the facility is well-maintained and hygienic.