Bousfield Health Centre

Rude staff turned me away at clinic

Utterly appalling experience. Arrived slightly behind schedule and was completely ignored, with no one in sight. Staff claimed they were overwhelmed and rudely directed me to call 111 after 6pm, providing zero assistance.

Bousfield's new phone service works great

Bousfield has experienced some challenges recently, but they've made significant improvements over the past few months. Their new phone system allows for callback when you're next in line, which is functioning exceptionally well. I appreciate that the staff now wear name badges and introduce themselves when answering calls, making interactions more personal and transparent. Prescription ordering has become much simpler and more straightforward. It seems Bousfield has undergone a substantial transformation, and the changes are proving to be very effective. Additionally, they've maintained continuity by keeping the same doctors and practice nurses, which I find reassuring and comforting.

Endless wait times for diabetic care

Always stuck on hold, even when there's barely anyone waiting. Diabetes-related paperwork keeps getting delayed. They seem to deflect responsibility. A truly frustrating medical office experience.

Terrible doctors who never return calls

A complete disaster of a medical facility. Patient care is clearly not their priority. The doctors are perpetually absent, the front desk staff are unhelpful and dismissive, and they consistently fail to follow through on promised communication. This so-called 'health centre' deserves a thorough investigation and should be shut down immediately.

Doctor's clinic was a total mess

Disorganized medical practice. Discourteous and inept personnel. Physician consistently absent. Operates numerous clinics. Staff universally underachieving. Clearly focused solely on financial gain. Shows complete indifference to patient welfare.

Frustrating closed sign during weekday hours

Terrible service - Google failed to indicate their closure on a regular workday. Zero communication or heads-up to customers. Completely unacceptable.

Endless wait times drove me crazy

Utterly unbelievable, for three straight mornings I called at 7:55 AM, and each time, after enduring more than 60 minutes on hold, I was abruptly instructed to visit the walk-in clinic instead.

Frustrating wait for elderly dad's care

Scheduling an appointment is a nightmare. My elderly father, who is 85, is repeatedly instructed to call at 8 AM, only to find zero availability every single time. There's no way to pre-book an appointment, and I'm unable to use an online consultation to help him. The reception staff desperately need training in compassion and customer service, showing a complete lack of understanding for patients' needs. This practice is absolutely disgraceful.

Lack of care

Arrived for an appointment today, advised reception I was there for my appointment after almost two hours I asked why I had not been seen, I was told the nurse finished at 1pm the receptionist had not advised I had arrived. I have many health issues and I am on palliative care and have difficulty getting the level of assistance needed. This is causing extra stress of not being able to contact the surgery and lack of care shown by staff worries me as to the welfare of patients

Rushed surgery left me frustrated and ignored

Absolutely dreadful surgical experience with constantly changing doctors who show zero empathy. During my visit, I was informed that they could only address a single concern due to the extremely limited 10-minute appointment window, making it clear they had minimal interest in providing comprehensive care.

Frustrated by e.consult and phone lines

It's always a challenge to schedule an appointment, with callbacks pushed to the next day or only available during early morning hours when lines are jammed and impossible to reach. The e.consult system seems to be malfunctioning or completely down, and the phone line has been experiencing technical issues for the past week. I've lodged a complaint highlighting the medical practice's fundamental responsibility to provide care, noting that disregarding patient communication could potentially be interpreted as professional negligence. Since raising these concerns, it appears they have systematically blocked my email and phone contact attempts - a response that is entirely unacceptable for a healthcare facility bound by a duty of care.

Dangerous doctor missed my serious symptoms

If you care about your well-being, steer clear of this physician! Dr. Udinike utterly failed to diagnose a critical medical issue, despite being directly informed of the patient's symptoms. This is an absolute travesty and shows a total lack of concern for patient health and safety!

Terrible gp care for my son's strep throat

I am utterly speechless about the appalling quality of this medical practice! Despite the pandemic's impact on healthcare, this surgery absolutely must be shut down. My son has incredibly complex health requirements and has suffered strep throat five times since October, with not a single instance of the surgery addressing his condition, resulting in repeated hospital visits. During a previous appointment, I was dismissively brushed aside, and the health issue I initially sought help for has significantly deteriorated. I've submitted over three e-consultations which they claim never to have received. Instructed to call at 8am, I dialed 40 times with nothing but a perpetually engaged line. They technically see patients but consistently fail to answer phone calls or respond to electronic consultations. What is their actual purpose? I am currently in the process of finding alternative medical care. Anyone considering this practice should absolutely steer clear!

Terrible wait time for sick elderly patient

After almost 60 minutes, I'm still on hold, attempting to assist my elderly grandmother who is critically ill. Earlier today, she personally contacted the clinic and was informed by a receptionist that waiting is her only option. How can this be considered appropriate treatment for an 83-year-old experiencing intense discomfort?

Frustrating care for my elderly patient

I've encountered challenges with this medical practice before, and despite assurances that past problems would be resolved, I proceeded. However, today marks the breaking point for me as a caregiver to a 99-year-old patient who has been with this surgery for over six decades. My own well-being suffered during previous incidents. The single star rating is solely due to the enhanced quality of the reception staff.

Terrible service and ignored phone calls

An absolute travesty of a medical practice, with my daughter and granddaughter as patients, my daughter urgently needs to consult her general practitioner. If the phone continues to be unanswered today, I will definitely report this surgery to the General Medical Council or any regulatory body that oversees such establishments. This place has been a complete mockery for years, even before the pandemic hit.

Painful struggle with unhelpful receptionists

The reception services at this medical practice are utterly disorganized and incompetent. On one occasion, I was informed that appointments could only be made by phone. When I called another time, I was told I must physically come in at 8am to schedule an appointment. Despite explaining that I had slipped a disc and couldn't walk, they were unhelpful. I simply requested pain relief previously prescribed to me, but they refused and suggested calling an ambulance - which was completely absurd. In another instance, I was prescribed medication for six months, with the understanding I'd receive a phone review every two weeks before receiving my next supply. This only happened twice, after which I became unable to obtain my prescription. As a result, my symptoms relapsed due to the complete lack of follow-up communication. This surgery is a total disaster. The receptionists are thoroughly incompetent, and I would be shocked if there's even a permanent on-site GP. If such a doctor exists, they should be ashamed of allowing such unprofessional conduct to continue.

Endless wait and barely any doctors

Since the founding physicians departed, this medical facility has experienced a significant decline in quality. The newly implemented triage approach is utterly ineffective, and their phone responsiveness is abysmal, with patients typically waiting over half an hour on hold. The widespread consensus is clear: potential patients should seriously reconsider joining this practice. Securing an appointment with a general practitioner is challenging, and even if you manage to do so, the likelihood of seeing the same doctor again is minimal. It appears that a single GP is present only one day per week, with nurse practitioners managing the remainder of the time. I am now compelled to explore private medical consultation to obtain a potentially competent assessment!

Terrible surgical experience that crushed my hopes

An absolute nightmare from start to finish. Steer clear at all costs. This surgical experience is riddled with problems and fundamental flaws. Their entire operational approach is completely unacceptable and shameful.

Can't get through to vaccine center

Trying to confirm vaccine availability for my young son's second dose has been incredibly frustrating. No matter what time of day I attempt to call - morning, afternoon, or evening - I'm consistently unable to reach anyone. It feels like they're deliberately avoiding my calls. This vaccination site is quite far from our home, so we can't just show up without confirmation. The Covid helpline at 119 is equally unhelpful, and I'm completely in the dark about where my 11-year-old can actually get his vaccine. I shudder to think how challenging this would be for an elderly person or someone with urgent medical needs who can't get through on the phone. The communication is abysmal and potentially putting people's health at risk.