Bowling Highfield Medical Practice

Couldn't get an appointment when needed

The medical practice has been disappointing in terms of accessibility and quality of care. Appointments are difficult to obtain, and even when seen, the level of support provided has been unsatisfactory. The facility would arguably serve the community better in an alternative capacity, as the current service feels inadequate and unhelpful.

Phone call finally sorted everything out

After experiencing two particularly challenging weeks involving hospital visits and confusion surrounding my medications, I finally received a telephone call from the practice. A trainee clinician took the time to thoroughly review all of my health concerns and medication details with me. Following several subsequent calls, he managed to resolve all of my issues and even took the initiative to contact the hospital on my behalf to follow up on additional matters. I am very grateful to the clinician and all of the staff members, including the reception team, for their comprehensive support and assistance.

Adequate service but nothing special

The practice is satisfactory.

Staff listened and gave helpful advice

I consistently receive the guidance I require. The team demonstrates considerable effort in delivering quality care. I appreciate their commitment.

Staff were dismissive when I called with questions

I found the interactions with the staff at this practice to be unhelpful. When contacting the surgery by phone, I felt that medical terminology was used without adequate explanation. I also experienced difficulties regarding medication management, as I felt my preferences regarding prescriptions were not fully respected. Additionally, I believe there were inaccuracies in how my medical history was documented and discussed. I felt that explanations given about my circumstances did not reflect the actual situation. I have since registered with another practice and feel this is a better fit for my needs.