Bradford Student Health Service

Quick appointment with minimal waiting

The appointment was prompt with no delays experienced.

Unhelpful staff with poor specialist referral access

I would not recommend this practice. There appears to be insufficient communication among the team, and whilst appointments are provided, the quality of care feels lacking. Access to specialist services seems limited, particularly when ongoing issues require further attention.

Long wait times and dismissive reception staff

I would not recommend this GP surgery based on my experience. I felt that my concerns were not handled appropriately. I was prescribed medication that included an ingredient I have an allergy to. When I contacted the surgery to raise this issue, I was informed that an appointment would not be available for a considerable time. I found the reception staff to be unhelpful and felt that their manner was dismissive. I also observed interactions with other patients that I found concerning. I would suggest considering alternative healthcare providers. I am disappointed with how my experience was managed at this surgery.

Reception staff were unhelpful and dismissive

Another disappointing experience at this practice. The reception team came across as unwelcoming, and there were significant delays in obtaining necessary documentation. The wait time for paperwork was considerably longer than expected, and I felt passed between different staff members without receiving clear answers. I intend to raise my concerns with the relevant health authority.

Forced to pay privately after refusing necessary tests

I feel let down by my experience with this practice. I found myself having to pay considerable amounts out of pocket and attend private facilities for several types of examinations that the practice was unable or unwilling to arrange for me. When I reached out to them again seeking assistance, they indicated that in their view, I did not require these tests and that they were unable to provide them. Yet they stated they would be willing to review results obtained privately if I chose to fund them myself… I find this frustrating… Every time I have booked an appointment, I have faced waiting periods of at least seven days, and when appointments are unavailable, they propose telephone consultations instead, as though patients have unlimited free time and are simply ringing for casual conversation, despite having significant health concerns that require prompt attention and cannot be adequately addressed remotely…

Phone appointment offered instead of in-person visit

Extremely Disappointed with GP Service In December 2024, my husband experienced an ear infection, elevated blood pressure, and a skin condition. Following three visits to the GP within a month, rather than receiving a specialist referral, he was offered a telephone consultation, which felt inadequate given the circumstances. We ultimately decided to pursue treatment at a private clinic, where his issues were identified and addressed promptly. We felt this should have been resolved through the NHS from the outset. Additionally, when I attended with my test results relating to a thyroid condition, I was informed that further assessment was necessary. The subsequent testing appeared limited in scope, and I felt that a more comprehensive approach to thyroid evaluation would have been beneficial. As a result, I have needed to arrange and pay for additional private testing that I believe should have been conducted initially. The experience left me feeling that the standard of care provided fell short of expectations, particularly regarding referral pathways and the thoroughness of diagnostic investigations. I felt frustrated by what seemed like barriers to accessing appropriate treatment and felt compelled to seek private healthcare to address my concerns. I believe patients should receive comprehensive care through the NHS without needing to pursue alternative options.

Reception staff were unhelpful and dismissive

The receptionist I encountered during my recent visit was unhelpful and spoke to me in an aggressive manner. They were unable to assist me with the information I was seeking. I found this interaction to be disappointing and frustrating.

Dismissive and unhelpful from start to finish

This was an extremely disappointing visit to the practice. The appointment felt unproductive and the care provided did not feel focused on my needs as a patient.

Medication denied and staff lacked understanding

The service felt unprofessional to me. I felt denied access to medication I require. The staff came across as rude and seemed to lack understanding of my health concerns. I would recommend looking elsewhere. I was disappointed when a previous clinician left, as they were compassionate and supportive. The experience since then has been disappointing.

Phone booking process was really difficult

The telephone appointment booking process was quite unsatisfactory.

Reception staff ignored urgent appointment requests over phone

I had an extremely negative experience with the reception staff at this health service. The team at the front desk were incredibly rude and consistently disregarded my requests for assistance over the phone. When I urgently requested an appointment for my young child, who was experiencing significant health concerns, I was told I would have to wait a week. This was unacceptable given the seriousness of my child's condition at that time. One of the clinical staff members was kind and attentive, but the reception team appears to provide very few appointments, as though they overlook the urgency of patients' situations. When I indicated that I would lodge a complaint about their conduct, they simply ended the call in a discourteous manner. If you have children, I would strongly advise against registering at this practice. The team demonstrated what felt like a concerning lack of responsiveness to urgent health matters. It is worrying to consider that serious health issues affecting children might be treated with similar disregard. I would recommend considering an alternative practice, even if it means traveling somewhat farther to access it.

Reception staff dismissive when explaining symptoms

I have been experiencing ongoing discomfort for an extended period, which eventually required emergency care. During my visits, I found the staff to be dismissive and unwilling to engage in discussion. There were disagreements about treatment approaches that left me feeling unheard. When I attempted to discuss my concerns with the GP, they seemed uninterested in listening to my perspective. I have decided to seek care elsewhere, including exploring private options, as I no longer feel confident in this practice. The quality of care appears to have declined significantly in recent times, and I no longer feel that my needs are being prioritised.

Receptionist didn't grasp appointment urgency

I was unable to secure an appointment within a fortnight throughout my time as a patient at this practice. Despite repeatedly requesting assistance from reception staff, I felt that the urgency of my medical needs was not adequately recognised or prioritised.

Student-friendly practice with helpful reception staff

A pleasant and satisfactory healthcare facility that serves the student population well.

Quick appointments with minimal waiting time

Excellent healthcare facility. I've consistently experienced minimal waiting periods when attending appointments or speaking with clinical staff by telephone. During my visits to the clinic, I'm typically seen within a very short timeframe. I'm grateful for the efficient service provided and would consider relocating to maintain access to this practice.

Long-term patient values helpful and friendly staff

I have been a patient at this practice for more than two decades and have consistently received excellent care. The team members are approachable, welcoming, courteous and provide strong support.

Long waits and no appointments available

The service provided fell significantly short of expectations. Availability of appointments was problematic, and there appeared to be little regard for patients' time. The level of care and attention to individual circumstances was disappointing, with a general sense that patient concerns were not being prioritised.

Receptionists make booking appointments unnecessarily difficult

This GP practice has declined significantly from its previous standard. The reception team presents a major issue, with most staff members displaying rudeness, though a small number are pleasant. Accessing appointments has become unnecessarily difficult, with the process feeling dismissive and unhelpful. I experienced considerable frustration when attempting to book an appointment during a previous pregnancy, as I was repeatedly told the practice could not accommodate my needs. This resulted in a three-week wait for an appointment, during which time my condition was later identified as requiring urgent attention. The same problematic appointment booking experience continues to occur. The clinical staff are professional and caring, but the reception team's conduct—with rare exceptions—significantly undermines the overall service. I cannot recommend this practice to others.

Efficient and straightforward GP service

The practice operates well and demonstrates good efficiency.

Phone lines impossible to get through on

The telephone service has become difficult to reach. Previously, this was handled much more effectively.