Bradford Student Health Service

Good service and felt properly listened to

The care provided has been of a high standard.

Long wait and unhelpful appointment experience

I had a very negative experience at this practice. The clinician's approach felt dismissive and unprofessional, and I felt frustrated by the lack of progress in addressing my health concerns over several months. The appointment process seemed inefficient and left me feeling unsupported. I would not recommend this practice, particularly for those unfamiliar with the healthcare system, as the experience was quite demoralising.

Hard to book an appointment here

Pleasant facility, though appointments are required to see a healthcare professional. Parking availability can be limited.

Good service and felt listened to

Excellent experience with the practice

Quick appointment with minimal waiting

The appointment was prompt with no delays experienced.

Unhelpful staff with poor specialist referral access

I would not recommend this practice. There appears to be insufficient communication among the team, and whilst appointments are provided, the quality of care feels lacking. Access to specialist services seems limited, particularly when ongoing issues require further attention.

Long wait times and dismissive reception staff

I would not recommend this GP surgery based on my experience. I felt that my concerns were not handled appropriately. I was prescribed medication that included an ingredient I have an allergy to. When I contacted the surgery to raise this issue, I was informed that an appointment would not be available for a considerable time. I found the reception staff to be unhelpful and felt that their manner was dismissive. I also observed interactions with other patients that I found concerning. I would suggest considering alternative healthcare providers. I am disappointed with how my experience was managed at this surgery.

Reception staff were unhelpful and dismissive

Another disappointing experience at this practice. The reception team came across as unwelcoming, and there were significant delays in obtaining necessary documentation. The wait time for paperwork was considerably longer than expected, and I felt passed between different staff members without receiving clear answers. I intend to raise my concerns with the relevant health authority.

Priority appointments made booking easier

Excellent service provided. With a young child in the household, we consistently received prompt appointment availability whenever we needed to contact the practice. The clinical staff demonstrated a strong commitment to their work and provided attentive care.

Forced to pay privately after refusing necessary tests

I feel let down by my experience with this practice. I found myself having to pay considerable amounts out of pocket and attend private facilities for several types of examinations that the practice was unable or unwilling to arrange for me. When I reached out to them again seeking assistance, they indicated that in their view, I did not require these tests and that they were unable to provide them. Yet they stated they would be willing to review results obtained privately if I chose to fund them myself… I find this frustrating… Every time I have booked an appointment, I have faced waiting periods of at least seven days, and when appointments are unavailable, they propose telephone consultations instead, as though patients have unlimited free time and are simply ringing for casual conversation, despite having significant health concerns that require prompt attention and cannot be adequately addressed remotely…

Phone appointment offered instead of in-person visit

Extremely Disappointed with GP Service In December 2024, my husband experienced an ear infection, elevated blood pressure, and a skin condition. Following three visits to the GP within a month, rather than receiving a specialist referral, he was offered a telephone consultation, which felt inadequate given the circumstances. We ultimately decided to pursue treatment at a private clinic, where his issues were identified and addressed promptly. We felt this should have been resolved through the NHS from the outset. Additionally, when I attended with my test results relating to a thyroid condition, I was informed that further assessment was necessary. The subsequent testing appeared limited in scope, and I felt that a more comprehensive approach to thyroid evaluation would have been beneficial. As a result, I have needed to arrange and pay for additional private testing that I believe should have been conducted initially. The experience left me feeling that the standard of care provided fell short of expectations, particularly regarding referral pathways and the thoroughness of diagnostic investigations. I felt frustrated by what seemed like barriers to accessing appropriate treatment and felt compelled to seek private healthcare to address my concerns. I believe patients should receive comprehensive care through the NHS without needing to pursue alternative options.

Reception staff were unhelpful and dismissive

The receptionist I encountered during my recent visit was unhelpful and spoke to me in an aggressive manner. They were unable to assist me with the information I was seeking. I found this interaction to be disappointing and frustrating.

Dismissive and unhelpful from start to finish

This was an extremely disappointing visit to the practice. The appointment felt unproductive and the care provided did not feel focused on my needs as a patient.

Phone appointments made getting help straightforward

Over the course of my time as a patient, I have found the entire practice team to be consistently excellent and I genuinely cannot identify any shortcomings. I feel very fortunate to have access to such compassionate and dedicated professionals who genuinely go the extra mile to support me and my loved ones. During some challenging periods, I have greatly appreciated the ability to contact the practice for appointments or simply to receive guidance and peace of mind about my concerns. I am truly grateful for the support provided, which has made a real difference in helping me manage my wellbeing and maintain my family relationships. Thank you to everyone involved for their outstanding commitment and care. You have all done a wonderful job.

Medication denied and staff lacked understanding

The service felt unprofessional to me. I felt denied access to medication I require. The staff came across as rude and seemed to lack understanding of my health concerns. I would recommend looking elsewhere. I was disappointed when a previous clinician left, as they were compassionate and supportive. The experience since then has been disappointing.

Phone booking process was really difficult

The telephone appointment booking process was quite unsatisfactory.

Reception staff ignored urgent appointment requests over phone

I had an extremely negative experience with the reception staff at this health service. The team at the front desk were incredibly rude and consistently disregarded my requests for assistance over the phone. When I urgently requested an appointment for my young child, who was experiencing significant health concerns, I was told I would have to wait a week. This was unacceptable given the seriousness of my child's condition at that time. One of the clinical staff members was kind and attentive, but the reception team appears to provide very few appointments, as though they overlook the urgency of patients' situations. When I indicated that I would lodge a complaint about their conduct, they simply ended the call in a discourteous manner. If you have children, I would strongly advise against registering at this practice. The team demonstrated what felt like a concerning lack of responsiveness to urgent health matters. It is worrying to consider that serious health issues affecting children might be treated with similar disregard. I would recommend considering an alternative practice, even if it means traveling somewhat farther to access it.

Reception staff dismissive when explaining symptoms

I have been experiencing ongoing discomfort for an extended period, which eventually required emergency care. During my visits, I found the staff to be dismissive and unwilling to engage in discussion. There were disagreements about treatment approaches that left me feeling unheard. When I attempted to discuss my concerns with the GP, they seemed uninterested in listening to my perspective. I have decided to seek care elsewhere, including exploring private options, as I no longer feel confident in this practice. The quality of care appears to have declined significantly in recent times, and I no longer feel that my needs are being prioritised.

Reception staff attitude made appointments harder

While the clinical staff at this practice are attentive and genuinely care about their patients, my experience with the administrative team has been far from satisfactory. In particular, one member of the administrative staff has been extremely unhelpful and rude on multiple occasions. No one enjoys calling a GP practice, but when you're met with such discourtesy and lack of assistance, it makes the entire process even more frustrating and disappointing. I truly wish the practice would address this issue, as it significantly impacts the overall patient experience.

Receptionist didn't grasp appointment urgency

I was unable to secure an appointment within a fortnight throughout my time as a patient at this practice. Despite repeatedly requesting assistance from reception staff, I felt that the urgency of my medical needs was not adequately recognised or prioritised.