Bradford Student Health Service

Small surgery with quick appointment access

I have been attending this practice for many years. It is a small, tight-knit facility where I have consistently had positive experiences with all staff members across different roles. The team excels at providing prompt appointment availability, which stands out favourably when compared to larger, busier urban practices. The service provided is of excellent quality.

Easy to book appointments and reach reception

Straightforward practice with convenient appointment availability and accessible reception services. Responsive and efficient.

Prompt phone service with patient staff

The practice demonstrates promptness in answering telephone enquiries, with staff members displaying professionalism, patience, and courtesy throughout interactions.

Kind staff who really listened

The team here demonstrated considerable kindness and compassion throughout my visit.

Phone lines difficult to get through

There are occasions when incoming calls go unanswered.

Receptionist was kind but appointment felt dismissive

The receptionist was welcoming and pleasant, however the clinician who saw me was quite dismissive. I felt treated as though I was an inconvenience rather than a patient deserving of proper care and attention.

Staff made me feel welcome and heard

The team here were welcoming and approachable.

Slow test results and poor communication

The service here operates as though it's in a remote location. They are unable to deliver test results within a reasonable timeframe. Disappointing experience overall. I would not recommend using this clinic.

Reception issues resolved with swift management response

I had a very negative experience with the reception service. I submitted a formal complaint and was waiting to see how it would be resolved. I decided to change my GP practice as a result. The receptionist seemed particularly interested in knowing when patients had registered at the practice when they called. 0.5/5 stars I said I would update my review once the complaint was addressed. However, my complaint was handled within 24 hours, and the practice manager went above and beyond to listen to my concerns and resolve the issue immediately. They also assured me that the reception team would receive additional training. This response completely changed my perspective. While I had a poor experience initially, the management's commitment to resolving the problem was exceptional. I'm grateful that despite the initial difficulties, there are people at this practice who are genuinely dedicated to improving patient care. 5/5 stars. If you do experience issues at this GP practice, I would encourage you to submit a patient complaint form. They do take feedback seriously and act on it.

Felt genuinely listened to and supported

The clinician at the surgery has provided care for both myself and my son since joining the practice. They demonstrate professionalism and compassion, offering straightforward guidance. When I faced a challenging personal circumstance, they made considerable effort to provide additional support beyond standard care.

Phone lines answered without long waits

The team members throughout the practice, from the front desk onwards, were warm and welcoming. During my second appointment at this surgery, I was pleased with the standard of attention provided. When I rang to book an appointment, I was able to speak to someone straight away rather than facing lengthy hold times as I have encountered elsewhere. I would suggest this practice to anyone considering registering with a new surgery.

Receptionists dismissive when booking urgent appointments

This practice does not merit a positive rating. The reception staff were unwelcoming, and administrative matters are not handled effectively. I have been awaiting a formal letter for an extended period without receiving it. Attempts to speak with management have been unsuccessful, with repeated assurances of a callback that never materialised. Previously, I experienced a situation where an initial appointment request was declined, which I felt was inappropriate given the circumstances that subsequently required urgent intervention. Despite contacting the practice infrequently, I continue to encounter difficulties with basic service delivery.

Couldn't get a response from reception

The practice has been disappointing in terms of responsiveness, with a lack of communication when attempting to get in touch.

Receptionist was rude and unhelpful throughout

This practice has provided a disappointing experience. The reception staff came across as discourteous and unprofessional, with poor communication skills when interacting with patients. There appeared to be a lack of consideration given to health concerns raised. The appointment system resulted in lengthy waits for clinical contact that did not materialise as expected, which led to seeking care elsewhere. This practice would not be recommended based on this experience.

Couldn't get through on the phone

I had a very disappointing experience at this practice.

Friendly staff made me feel supported

Excellent practice with outstanding service - the team is welcoming and supportive. Couldn't wish for better, consistently available whenever required!

Receptionist was rude and unhelpful

I would not recommend registering at this practice. The reception staff were unwelcoming and the overall service was disappointing.

Long waits and no respect for your time

The practice does not appear to prioritize patient scheduling considerations. I would rate them below one star if possible. I would recommend seeking care elsewhere if you have the option.

Unhappy with student placements at this practice

I found this practice to be unsatisfactory and would not recommend it as a suitable location for trainees. I have decided to register with a different GP surgery, as I wish I had made this change sooner.

Kind staff made the visit pleasant

A pleasant establishment where the staff demonstrate kindness and patience towards patients.