Bradford Student Health Service

Student-friendly practice with helpful reception staff

A pleasant and satisfactory healthcare facility that serves the student population well.

Quick and straightforward appointment booking process

Outstanding level of service provided. The process was efficient and uncomplicated. Responses were prompt and helpful.

Quick appointments with minimal waiting time

Excellent healthcare facility. I've consistently experienced minimal waiting periods when attending appointments or speaking with clinical staff by telephone. During my visits to the clinic, I'm typically seen within a very short timeframe. I'm grateful for the efficient service provided and would consider relocating to maintain access to this practice.

Long-term patient values helpful and friendly staff

I have been a patient at this practice for more than two decades and have consistently received excellent care. The team members are approachable, welcoming, courteous and provide strong support.

Long waits and no appointments available

The service provided fell significantly short of expectations. Availability of appointments was problematic, and there appeared to be little regard for patients' time. The level of care and attention to individual circumstances was disappointing, with a general sense that patient concerns were not being prioritised.

Receptionists make booking appointments unnecessarily difficult

This GP practice has declined significantly from its previous standard. The reception team presents a major issue, with most staff members displaying rudeness, though a small number are pleasant. Accessing appointments has become unnecessarily difficult, with the process feeling dismissive and unhelpful. I experienced considerable frustration when attempting to book an appointment during a previous pregnancy, as I was repeatedly told the practice could not accommodate my needs. This resulted in a three-week wait for an appointment, during which time my condition was later identified as requiring urgent attention. The same problematic appointment booking experience continues to occur. The clinical staff are professional and caring, but the reception team's conduct—with rare exceptions—significantly undermines the overall service. I cannot recommend this practice to others.

Efficient and straightforward GP service

The practice operates well and demonstrates good efficiency.

Phone lines impossible to get through on

The telephone service has become difficult to reach. Previously, this was handled much more effectively.

Small surgery with quick appointment access

I have been attending this practice for many years. It is a small, tight-knit facility where I have consistently had positive experiences with all staff members across different roles. The team excels at providing prompt appointment availability, which stands out favourably when compared to larger, busier urban practices. The service provided is of excellent quality.

Difficult to get an appointment here

The staff conduct was disappointing. Obtaining an appointment proved difficult and the overall process moved at a sluggish pace.

Easy to book appointments and reach reception

Straightforward practice with convenient appointment availability and accessible reception services. Responsive and efficient.

Prompt phone service with patient staff

The practice demonstrates promptness in answering telephone enquiries, with staff members displaying professionalism, patience, and courtesy throughout interactions.

Kind staff who really listened

The team here demonstrated considerable kindness and compassion throughout my visit.

Phone lines difficult to get through

There are occasions when incoming calls go unanswered.

Receptionist was kind but appointment felt dismissive

The receptionist was welcoming and pleasant, however the clinician who saw me was quite dismissive. I felt treated as though I was an inconvenience rather than a patient deserving of proper care and attention.

Staff made me feel welcome and heard

The team here were welcoming and approachable.

Slow test results and poor communication

The service here operates as though it's in a remote location. They are unable to deliver test results within a reasonable timeframe. Disappointing experience overall. I would not recommend using this clinic.

Reception issues resolved with swift management response

I had a very negative experience with the reception service. I submitted a formal complaint and was waiting to see how it would be resolved. I decided to change my GP practice as a result. The receptionist seemed particularly interested in knowing when patients had registered at the practice when they called. 0.5/5 stars I said I would update my review once the complaint was addressed. However, my complaint was handled within 24 hours, and the practice manager went above and beyond to listen to my concerns and resolve the issue immediately. They also assured me that the reception team would receive additional training. This response completely changed my perspective. While I had a poor experience initially, the management's commitment to resolving the problem was exceptional. I'm grateful that despite the initial difficulties, there are people at this practice who are genuinely dedicated to improving patient care. 5/5 stars. If you do experience issues at this GP practice, I would encourage you to submit a patient complaint form. They do take feedback seriously and act on it.

Felt genuinely listened to and supported

The clinician at the surgery has provided care for both myself and my son since joining the practice. They demonstrate professionalism and compassion, offering straightforward guidance. When I faced a challenging personal circumstance, they made considerable effort to provide additional support beyond standard care.

Phone lines answered without long waits

The team members throughout the practice, from the front desk onwards, were warm and welcoming. During my second appointment at this surgery, I was pleased with the standard of attention provided. When I rang to book an appointment, I was able to speak to someone straight away rather than facing lengthy hold times as I have encountered elsewhere. I would suggest this practice to anyone considering registering with a new surgery.