Bradford Student Health Service

Receptionists dismissive when booking urgent appointments

This practice does not merit a positive rating. The reception staff were unwelcoming, and administrative matters are not handled effectively. I have been awaiting a formal letter for an extended period without receiving it. Attempts to speak with management have been unsuccessful, with repeated assurances of a callback that never materialised. Previously, I experienced a situation where an initial appointment request was declined, which I felt was inappropriate given the circumstances that subsequently required urgent intervention. Despite contacting the practice infrequently, I continue to encounter difficulties with basic service delivery.

Couldn't get a response from reception

The practice has been disappointing in terms of responsiveness, with a lack of communication when attempting to get in touch.

Receptionist was rude and unhelpful throughout

This practice has provided a disappointing experience. The reception staff came across as discourteous and unprofessional, with poor communication skills when interacting with patients. There appeared to be a lack of consideration given to health concerns raised. The appointment system resulted in lengthy waits for clinical contact that did not materialise as expected, which led to seeking care elsewhere. This practice would not be recommended based on this experience.

Couldn't get through on the phone

I had a very disappointing experience at this practice.

Friendly staff made me feel supported

Excellent practice with outstanding service - the team is welcoming and supportive. Couldn't wish for better, consistently available whenever required!

Receptionist was rude and unhelpful

I would not recommend registering at this practice. The reception staff were unwelcoming and the overall service was disappointing.

Long waits and no respect for your time

The practice does not appear to prioritize patient scheduling considerations. I would rate them below one star if possible. I would recommend seeking care elsewhere if you have the option.

Staff didn't take health concerns seriously

The staff at this practice appeared dismissive and unprofessional. There was a lack of concern regarding my health concerns. I waited throughout the day expecting contact from a clinician, but no response was provided. The reception team indicated that my issue was not considered urgent enough to warrant a prompt response.

Unhappy with student placements at this practice

I found this practice to be unsatisfactory and would not recommend it as a suitable location for trainees. I have decided to register with a different GP surgery, as I wish I had made this change sooner.

Kind staff made the visit pleasant

A pleasant establishment where the staff demonstrate kindness and patience towards patients.

Easy to book and genuinely supportive

The team here is wonderfully helpful and accommodating, and scheduling an appointment is straightforward 😊

Easy to book an appointment here

Excellent service. Straightforward to arrange an appointment.

Easy to book appointments compared to elsewhere

When I compare this to the healthcare service I was familiar with previously, I find this to be a good GP practice with accessible appointment availability, which is quite different from what I experienced before where obtaining an appointment was considerably more difficult. My family and I have continued with this practice even after our circumstances changed.

Knowledgeable doctors with no complaints

The medical professionals at this practice are highly knowledgeable and I have no issues to report.

Dismissive approach didn't address my concerns

The service provided fell short of expectations. The primary clinician appeared dismissive and offered limited practical assistance regarding medication or specialist referrals. This view appears to be shared by several other patients.

Straightforward appointment booking and helpful staff

Positive experience with the practice