Brampton Medical Practice

Good choice of doctors and named appointments

As you would expect from a medical practice, it fulfils its core function well. There is a good range of clinicians available, and patients have the option to request a specific practitioner if preferred.

Receptionist said doctor saw the message

I waited for a telephone consultation to be arranged, but it did not materialise. The reception staff indicated that the clinical team had reviewed the message flagged on the system as requiring prompt attention.

Ring back option saved time on hold

I called to book an appointment and found myself quite far down the queue, but the practice offered a callback service which I selected. I received a call back within a quarter of an hour, which meant I didn't have to stay on the line. I was asked to fill out an online form that arrived via text message, which only took a minute or so to complete. Although the form indicated I would hear back within a couple of days, I was actually contacted within an hour by a member of the healthcare team and was given an appointment with a clinician on the same day.

Online booking system needs improvement

The online appointment system is difficult to access and could be improved.

Prompt and efficient medical assistance received

I have once again benefited from swift and effective care provided by the practice staff. I am grateful for this.

Couldn't get through on the phone

Disappointing, really quite disappointing.

Building access barriers prevent wheelchair users entering

The building has a step at the front entrance. The back entrance has only one functioning door out of two available. This creates a significant barrier for wheelchair users attempting to access the reception area.

Wouldn't recommend for health concerns

If you are experiencing a health concern, I would recommend seeking care at a different practice.

Refused home visit for elderly patient

This practice fell well short of expectations. An elderly relative was unable to obtain a home visit despite having significant caring responsibilities at home, with staff indicating he did not meet their criteria for house calls. He was offered a telephone consultation instead, which did not feel like an adequate solution. The reception staff interaction was unhelpful. For those seeking a practice that demonstrates genuine commitment to patient care, another surgery would be advisable.

Quick appointment after calling this morning

Excellent experience from my initial phone call this morning through to my appointment this afternoon. Much appreciated.

Struggling to get urgent appointments when unwell

I'm a patient with serious ongoing health needs and I feel my conditions aren't being treated with the urgency they deserve. I struggle to access appointments for specialist blood work or to be seen when I'm experiencing concerning symptoms that could be significant to my health. There are also persistent difficulties with obtaining repeat prescriptions in a timely manner. I would consider changing practices if it were possible, but unfortunately the area where I live limits my options for alternative surgeries.

Long waits on hold, then turned away repeatedly

My time with this practice has involved repeatedly attempting to book appointments, only to be informed after extended periods on hold that none are available, followed by referrals to NHS 111. On a recent occasion, this pattern repeated and 111 advised that I required an urgent appointment within the following six hours due to the nature of my symptoms. I subsequently attended a local hospital for assessment. The staff there expressed concerns that this practice appears to be experiencing significant operational difficulties, struggling to accommodate its patient population and resolve underlying issues. I was encouraged to register elsewhere and have since made that change. I had initially assumed that the pressures affecting the NHS meant all practices were functioning similarly. However, this does not appear to be the case. This particular practice seems to face distinctive challenges. I felt it would be valuable to share this experience with other patients, as the information I received proved useful to me.

Impossible to get urgent appointments when needed

It has been extremely difficult to obtain an appointment, particularly when the matter felt urgent. I was advised to attend accident and emergency for a sick note, but was subsequently redirected back to the practice as it was deemed inappropriate for that setting. When I contacted the out-of-hours service, I was again directed back to my GP. The reception team indicated that no appointments were available for several weeks. This situation has created significant concern for my employment, as I am unable to provide the necessary documentation to my employer and feel unwell enough to be working. I have attempted to book appointments by calling at the requested time each morning, but have been unable to secure anything within a reasonable timeframe. I was also informed of the option to see a private practitioner, which is not financially feasible for me. I feel let down by the lack of support during a period when I genuinely needed medical assistance and documentation.

Repeated disappointment with appointment availability

Had another disappointing experience today, and I'm frustrated with the service once again. Unfortunately, this has been the worst practice I've been registered with.

Impossible to get an appointment here

Disappointing experience overall. Difficulty obtaining appointments and lengthy phone wait times are ongoing issues. Communication could be improved as concerns don't always seem to be fully heard. The practice appears stretched with its current workload and capacity seems insufficient to manage demand effectively.

Couldn't get through on the phone

It would be greatly appreciated if telephone lines were answered more promptly. I spent a considerable amount of time waiting on hold before being informed of my position in the queue.

Phone lines constantly busy and unresponsive

Experienced a lengthy wait time on the telephone line. Following eventual connection, the call was unexpectedly cut off after a brief period, and subsequent attempts to reconnect have been unsuccessful due to continuous busy signals.

Staff genuinely listen and treat you as human

I find the entire team to be approachable and considerate. I've been fortunate in that securing an appointment hasn't presented difficulties, as I'm content to be seen by whichever clinician is available. The clinical staff members are welcoming and considerate, making themselves accessible for discussion without resorting to overly technical language. They demonstrate an understanding that patients are individuals with real needs rather than simply data points. When test results fall outside expected ranges, they offer supportive guidance toward improvement rather than issuing strict demands. I'm genuinely grateful for this approach. My appreciation goes to everyone involved!

Long phone queues and frustrating disconnections

I've had to wait on hold in a queue on two separate occasions, with each wait lasting more than 25 minutes. Even when I've reached near the front of the queue, I've been disconnected. This experience has been frustrating.

Morning phone lines leave you waiting for nothing

Attempting to secure an appointment proves extremely difficult, as the only option offered is to call first thing in the morning, only to be informed that no slots are available that day. Contacting the alternative service leaves one questioning how they could possibly assess what needs attention without an in-person evaluation.