Branch End Surgery

Felt genuinely listened to and understood

We are very fortunate to have such a skilled clinician at this surgery location. The healthcare professional demonstrated professionalism, competence, kindness and a friendly manner. They consistently listened carefully to patient concerns and provided helpful guidance.

Felt listened to and well cared for

A very good experience today, many thanks to the clinician who saw me and the staff who looked after me. 10/10

Attentive practice nurse made me feel heard

The practice nursing staff are absolutely wonderful. They demonstrate genuine attentiveness to patient needs and possess excellent clinical knowledge.

Helpful staff made me feel listened to

The receptionist who took my call was extremely helpful, courteous and warm. My appointment ran on schedule. The clinician gave me their full attention, took my concerns seriously and provided a clear explanation of the matter, then took appropriate action based on what I had raised. Overall, it was a very positive experience and all members of staff demonstrated kindness and support throughout.

Prescriptions approved same day consistently

I have had an excellent experience at this surgery. The vast majority of the time, when I order my prescription in the morning, it has been approved by the afternoon. I recently completed an online consultation in the early afternoon regarding travel vaccines, and I received a call within forty minutes asking me to attend an appointment later that same day. The vaccines I required were administered during this visit, which saved me a considerable amount compared to private healthcare costs. The team has been consistently helpful.

Understanding practice that listens to patients

An excellent medical practice staffed by particularly compassionate and flexible healthcare professionals.

Hard to book an appointment here

It can be challenging to obtain appointments with the practice.

Staff made me feel genuinely valued

Every member of the team, including those at reception, nursing staff, and clinicians, has consistently demonstrated exceptional professionalism and care. I could not wish for a higher standard of service from my practice - I feel fortunate to be registered with them.

Reception staff were always courteous and helpful

I have been a patient at this practice for over four decades and have consistently received high-quality care from the clinical staff throughout my time here. The reception team has almost always been pleasant and supportive, and I have rarely experienced significant delays when booking appointments or seeking guidance.

Repeat prescriptions made straightforward and easy

My family and I have recently become patients at this practice and we all feel that we receive excellent care. We never feel hurried during appointments, the staff are always willing to help, and managing repeat medications has been straightforward. I have interacted with several clinicians, administrative staff, and nursing team members, and each one has demonstrated a genuine commitment to supporting patients. Overall, I am very satisfied with our experience so far.

Friendly staff made the appointment easy

Excellent medical practice with outstanding healthcare professionals and support team.