Bridge House Medical Practice

ABSOLOUTLY AMAZING ALWAYS

My GP DR BROTHERS DR ELLICOTT And all the other doctors and staff are truly outstanding .The help I get is truly Amazing ...I cannot thank my doctors enough for always taking their time to look after me .I have been with this surgery for so many years .I could never go anywhere else .Truly from my heart i want to say a massive thank you. I Would highly recommend Bridge house and the very special doctors Nurses and all the wonderful helpful staff

Efficient service with a friendly touch

I had an exceptional experience with their service. The staff demonstrated remarkable efficiency in handling my requests, and their kindness was truly noteworthy. Every interaction was marked by a blend of professionalism and warmth, making the entire process smooth and pleasant. Their prompt responses and genuine concern for customer satisfaction left a lasting positive impression on me.

Grateful patient praises medical team's service

I appreciate your gratitude, Dr. Hall. While I'll keep the specifics of our online interaction private, I must express my sincere thanks to you, your colleagues, the front desk staff, and the pharmacy team. Your collective efforts have made a significant impact. Five stars well-deserved! (September 8, 2024)

Prompt assistance for concerned parents

We experienced prompt assistance from the staff when we had concerns about our son's well-being. They swiftly arranged for us to consult with a physician, addressing our worries efficiently.

Grateful patient praises exceptional GP care

I've found my forever GP! There's absolutely nothing to grumble about. Dr. Rosanne, Dr. Faye, and Dr. Sarah, along with their entire team, have consistently provided exceptional care whenever I've reached out. Their dedication and compassion are truly remarkable. I'm immensely grateful for all they've done. May blessings shower upon each one of them! - Alan Capra

Excellent doctors, poor service and admin

Dr. Brothers and Dr. Ellicott undoubtedly merit the highest praise, standing out as beacons of excellence in an otherwise declining service. Having been a loyal patient for over a decade and a half, I've witnessed a distressing downturn in quality over the past couple of years. The once-reliable phone system now frustrates callers, abruptly disconnecting them just as they reach the front of the queue. The administrative staff, barring a few competent individuals, treats patients with a shocking lack of consideration. These rare gems of efficiency strive to assist to the best of their abilities, but they're the exception rather than the rule. Today's experience only reinforced my growing dissatisfaction when, after patiently waiting to secure the first position in the queue, I was unceremoniously disconnected yet again.

Grateful patient praises NHS surgery's care

As a generally healthy individual, I've recently found myself relying on the NHS for various health concerns. I must express my sincere gratitude to the entire staff at the surgery for their exceptional support. The e-Consult system has proven to be remarkably effective, with prompt and efficient responses. I've been particularly impressed by the attentiveness and helpfulness of the doctors and other personnel. Their willingness to listen and provide assistance has been truly commendable.

Frustrating journey to get medical attention

The process of seeking medical attention has become an absolute nightmare. I've been caught in a frustrating loop of phone calls and conflicting instructions. At 8 AM, I was told a doctor would call between 9 AM and 5 PM, only to receive an email directing me to contact a pharmacy instead. After enduring a 20-minute call with a pharmacist while struggling with a severe sore throat, I was advised to see a doctor for antibiotics. This led to more back-and-forth between the GP's office and the pharmacy regarding a missing email. The ordeal continued with multiple requests to call back at different times, each leading to further delays. It's absurd that I'm expected to manage this administrative chaos while feeling utterly awful and missing work for two days. The suggestion to try again on a Wednesday, as if my illness could be scheduled, is laughable. To add insult to injury, after being told the GP would review my case after 5 PM, my husband couldn't collect the medication that evening due to work. The next morning, we discovered there was no prescription at all! I had to make yet another call to inquire about this oversight. If I were alone, this negligence could have had dire consequences. The lack of proper care and communication from the medical staff is not just disappointing; it's potentially dangerous.

Improved service at Bridge House Healthcare Center

I'd highly recommend Bridge House Healthcare Center. Recently, they've significantly improved their efficiency in handling 8:00 AM appointments, making the process much smoother. The reception staff have noticeably upped their game in terms of attentiveness. There's this particularly helpful Turkish gentleman who, if memory serves, works on Thursdays. His caring nature and attentiveness really stand out. Just yesterday, I had the pleasure of speaking with Dr. Rosanne Ellacott. Her professionalism coupled with genuine empathy left a lasting impression. This marks the second time I've interacted with her, and I must say, her approach is commendable. She took her time, never making me feel rushed, and posed numerous questions before arriving at a diagnosis. It's refreshing to encounter such thorough and patient-centered care.

Excellent customer service from Eilisha

Eilisha demonstrated exceptional assistance during our telephone interaction today. Her communication was remarkably informative, providing comprehensive details that addressed all my inquiries. I'm genuinely appreciative of her thorough approach and the valuable support she offered. Many thanks for the outstanding service!

Patient's mixed experience with GP practice doctors

Dr. Ellacot and Dr. Brothers demonstrate commendable listening skills and proficiency as general practitioners. However, my experience with Dr. S. Manistre was less than satisfactory. She appeared disinterested in my concerns and merely ordered additional blood tests without addressing the previously noted high platelet readings. When I brought up the significantly elevated blood pressure and heart rate recorded during my stay in ambulatory care at the Whittington, she dismissed it, claiming the hospital hadn't communicated these results and suggesting they weren't "clinically relevant" - otherwise, they would have informed the GP. As a patient, I've had to follow up on these matters myself, which I find unacceptable. Dr. Manistre seemed to disregard the fact that I had been deemed unfit for certain investigations and too unwell to attend consultations, despite clear indicators of my poor health. This experience highlights the pressing issue of health inequalities within our community, which urgently needs to be addressed.

Exceptional care and welcoming staff at clinic

As a newcomer to this medical practice, I've been thoroughly impressed by the warm reception from both the staff and healthcare professionals. My weekly visits for a leg infection have been made significantly more manageable thanks to the exceptional care provided by Nurse Napolina. The expertise and commitment demonstrated by Dr. Brothers and Dr. Ellacot in addressing my specific needs have been nothing short of outstanding. Their dedication to patient care is evident in every interaction. I couldn't possibly ask for a higher standard of treatment. This practice undoubtedly deserves a five-star rating for their exemplary service and professionalism.

Caring nurse Napolina: A helpful presence

Nurse Napolina exhibited a compassionate demeanor and demonstrated a willingness to assist. Her approach left a positive impression, conveying genuine concern for patients' well-being and a readiness to provide support when needed.