Bridge Street Surgery

Life-changing surgery with compassionate care

I've experienced zero complications from this procedure. My physician is exceptional and genuinely attentive. Dr. Wrobleska provides compassionate care and has been doing so for an extended period.

Terrible healthcare experience avoid at all costs

Unwelcoming front desk staff with a condescending attitude, doctors who lack professionalism, and a complete disregard for patient care. Anyone contemplating registering with this medical practice should think twice before doing so.

Compassionate care from an exceptional medical team

Dr Purby is truly exceptional. Compassionate and thorough, they carefully listened to my concerns and provided a precise diagnosis. Kudos to the entire team at this medical practice, from the welcoming reception staff to the helpful pharmacy personnel. What a refreshing change from my previous healthcare provider. My sincere appreciation goes out to everyone involved.

Disappointing healthcare that left me feeling hopeless

The healthcare system is a nightmare. Forget about finding compassionate medical professionals like the doctors of yesteryear. If you can possibly avoid it, stay healthy at all costs.

Quick and caring medical service rocks

The online triage system allows you to submit a form that gets evaluated by a physician, who then determines the appropriate next step - whether that's a phone consultation, in-person appointment, or medication prescription. What's particularly refreshing is that the reception staff genuinely appear committed to patient care, actually wanting to facilitate medical access rather than creating obstacles.

Heartless receptionists destroy patient care and dignity

If you're seeking medical care where your well-being is genuinely valued, steer clear of this place without hesitation. The receptionist's service is nothing short of disgraceful. Hearing them advise an elderly, critically ill patient—who battled cancer just last year—to simply add another blanket when she needed urgent medical attention is beyond comprehension. The level of insensitivity and unprofessionalism is shocking. They desperately need to retrain or replace their staff immediately!

Heartbreaking struggle with healthcare system's indifference

When did it become acceptable to feel so isolated and abandoned when your child is sick, and the medical professionals we're supposed to rely on seem indifferent? I'm struggling with two young children, and these endless phone consultations are futile. How can a physician possibly assess my baby's health through a remote conversation? It's utterly REPREHENSIBLE.

Frustrating registration process with poor communication

Attempted to schedule a routine pediatric checkup for my infant, but discovered our son wasn't actually entered into the medical practice's system. When I reached out to clarify, the staff confirmed they had no record of his registration.

Exceptional medical care at local surgery center

Significant enhancement in care delivery over the past twelve months. The personnel are welcoming and despite constrained resources and substantial patient volumes, this medical practice performs admirably. My inquiries have been addressed promptly and effectively, with the physician personally calling to ensure I'm fully informed. Exceptional service. :-)

Frustrating wait times for medical appointments

The surgical experience could significantly improve if the elderly residents weren't constantly tying up the phone system during morning hours.

Worst healthcare experience ever medical nightmare

Abysmal service with staff displaying a deplorable demeanor. They arbitrarily terminated critical medication through the pharmacy without any warning, conducted a subpar consultation, and had a receptionist brazenly label me a 'liar' when I mentioned not receiving a doctor's callback. They recklessly prescribed a highly addictive painkiller that was supposed to be followed by a mandatory telephone consultation before renewing the prescription—which never materialized. Avoid the frustration of traveling into town or enduring endless phone wait times; you're better off researching your symptoms online. Utterly chaotic and unprofessional!!

Terrible customer service and impossible phone support

Good chance you'll struggle to connect with a live representative on the line

Life-saving care from a compassionate doctor

Dr. Hambling's attentiveness and proactive approach quite literally saved my life. When other physicians dismissed my concerns, claiming I was too young to have any serious health issues, she took the time to truly listen. Her decision to refer me to the hospital for additional examinations a few years ago led to an early diagnosis. Thanks to her diligence, I am alive and well today, and I cannot express enough gratitude for her exceptional care and medical insight.

Great service with occasional wait times

Whenever I contact them by phone or visit in person, the staff consistently demonstrates exceptional warmth and support. There are occasional moments during calls when I experience slight wait times, which is understandable given their busy nature. Despite this, their team remains unfailingly courteous and eager to assist.

Friendly service makes shopping a pleasure

Exceptional personnel.

Terrible communication from medical office staff

They promised to provide my blood test results within a week but have continuously delayed calling me or my mother with an update, and it's now been approximately a month since then.

Compassionate and professional surgical team exceeds expectations

Our surgical team provides exceptional care, and we couldn't be more pleased with the outstanding service from every single staff member.

Amazing service with friendly staff

Excellent experience. Received top-notch treatment.

Exceptional healthcare with caring and punctual professionals

The team here consistently radiates warmth, and my visits have been remarkably punctual, rarely delayed by more than a couple of minutes. Whenever I've required assistance, they've been exceptionally supportive. I do miss the availability of the online consultation service, which was incredibly practical, but given the current strain on the NHS, I completely empathize if the staff lack the capacity to maintain that option.

Disappointing decline from once excellent medical practice

Once a fantastic medical practice under Dr. Scott's care, the quality has drastically declined since his retirement. I had been a loyal patient for years, appreciating his exceptional service, but the current state of the surgery is unbearable. Left with no alternative, I was forced to seek care elsewhere due to the practice's deteriorating standards. An absolutely dreadful experience.