Bridge Street Surgery
Average! (25 reviews)
Average! (25 reviews)
Patient feedback reflects a mixed experience across appointment access, communication, and reception services. Booking appointments in advance remains challenging, with reports of limited availability despite same-day slots sometimes becoming available through direct phone contact. Telephone access presents a significant concern, with patients describing extended waiting times before reaching a representative, though staff are generally noted as courteous when contact is established. Communication delays have also been reported, particularly regarding test results and follow-up calls, with some instances of promised timelines not being met.
Positive feedback emphasises punctual appointments, supportive staff interactions, and responsive care from clinical teams. Several patients highlighted the value of online triage systems and welcoming reception approaches that facilitate access to services. Care quality and clinical attentiveness receive consistent praise, with patients appreciating thorough consultations and proactive medical decision-making.
Organisation and consistency present ongoing challenges. Some patients report noticeable changes in service standards, while others note administrative issues such as registration errors. Reception experience varies considerably across feedback, ranging from descriptions of warmth and helpfulness to concerns about responsiveness and professional conduct. These variations suggest inconsistency in service delivery across different interactions and staff members.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across appointment access, communication, and reception services. Booking appointments in advance remains challenging, with reports of limited availability despite same-day slots sometimes becoming available through direct phone contact. Telephone access presents a significant concern, with patients describing extended waiting times before reaching a representative, though staff are generally noted as courteous when contact is established. Communication delays have also been reported, particularly regarding test results and follow-up calls, with some instances of promised timelines not being met.
Positive feedback emphasises punctual appointments, supportive staff interactions, and responsive care from clinical teams. Several patients highlighted the value of online triage systems and welcoming reception approaches that facilitate access to services. Care quality and clinical attentiveness receive consistent praise, with patients appreciating thorough consultations and proactive medical decision-making.
Organisation and consistency present ongoing challenges. Some patients report noticeable changes in service standards, while others note administrative issues such as registration errors. Reception experience varies considerably across feedback, ranging from descriptions of warmth and helpfulness to concerns about responsiveness and professional conduct. These variations suggest inconsistency in service delivery across different interactions and staff members.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mandy G.
4 years ago
Poor!
Frustrating experience with unresponsive medical practice
Recently joined this medical practice, and I'm currently underwhelmed. I've attempted multiple calls, but the wait times are excessively long before anyone picks up. When I finally do get through, the staff don't seem particularly accommodating or responsive to my needs, although I will acknowledge they maintain a courteous demeanor throughout our interactions.
Laura S.
4 years ago
Excellent!
Exceptional healthcare that truly exceeds expectations
Throughout my entire year as a patient, I've experienced nothing short of exceptional care and support.
Sue B.
6 years ago
Excellent!
Life-changing care with compassionate medical professional
Exceptional surgical care. I've been Dr. Scott's patient for a long time and his expertise is beyond reproach. It's often possible to secure a same-day appointment when another patient cancels. We should appreciate the tremendous challenges our general practitioners are facing right now.
June G.
6 years ago
Excellent!
Exceptional doctor with friendly and helpful staff
I've been a patient of Dr. Scott for an extended period, and he's an exceptional physician. Throughout my time with this medical practice, I've consistently experienced top-notch service. The staff, particularly the receptionists, have always been incredibly friendly and supportive during phone interactions.
Katie P.
7 years ago
Bad!
Frustrating healthcare app with terrible booking system
Utterly ineffective for scheduling medical consultations ahead of time, constantly claiming no availability for a fortnight, but miraculously able to secure a slot if you call the same morning! Total disregard for individuals juggling professional commitments and childcare responsibilities.