Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability, which patients consistently report as convenient with same-day access frequently available. The medical team receives widespread praise for compassionate care, professional expertise, and attentiveness to patient concerns, with communication responsiveness highlighted as a notable strength. Reception and administrative staff are frequently commended for their welcoming demeanor and professionalism, contributing to an organised and clean practice environment. However, several patients report significant concerns about reception rudeness and dismissive attitudes, with some describing uncomfortable or unwelcome interactions. Additional challenges include waiting time delays, inconsistent follow-up communication in certain cases, and barriers to appointment access through online booking systems that some patients find discouraging. A small number of reviews raise serious concerns about staff conduct and service quality, though the majority of feedback emphasises continuity of care, patient listening, and accessibility as key strengths of the practice.
The practice demonstrates particular strength in responsiveness to urgent medical needs and in facilitating referrals and diagnostic coordination. Patients value the range of consultation methods available, including online, phone, and in-person appointments. The online platform for health reporting receives positive feedback for initiating prompt action. However, some patients report gaps in proactive follow-up communication, particularly for complex or ongoing health concerns, and difficulties navigating the appointment booking process. Reception experience appears variable, with some staff members receiving specific recognition for exceptional support whilst others are cited as sources of frustration.
Overall, the practice is characterised by strong clinical care and accessibility, supported by generally positive reception experiences, though service consistency and communication follow-up present areas for improvement.
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Reception
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Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability, which patients consistently report as convenient with same-day access frequently available. The medical team receives widespread praise for compassionate care, professional expertise, and attentiveness to patient concerns, with communication responsiveness highlighted as a notable strength. Reception and administrative staff are frequently commended for their welcoming demeanor and professionalism, contributing to an organised and clean practice environment. However, several patients report significant concerns about reception rudeness and dismissive attitudes, with some describing uncomfortable or unwelcome interactions. Additional challenges include waiting time delays, inconsistent follow-up communication in certain cases, and barriers to appointment access through online booking systems that some patients find discouraging. A small number of reviews raise serious concerns about staff conduct and service quality, though the majority of feedback emphasises continuity of care, patient listening, and accessibility as key strengths of the practice.
The practice demonstrates particular strength in responsiveness to urgent medical needs and in facilitating referrals and diagnostic coordination. Patients value the range of consultation methods available, including online, phone, and in-person appointments. The online platform for health reporting receives positive feedback for initiating prompt action. However, some patients report gaps in proactive follow-up communication, particularly for complex or ongoing health concerns, and difficulties navigating the appointment booking process. Reception experience appears variable, with some staff members receiving specific recognition for exceptional support whilst others are cited as sources of frustration.
Overall, the practice is characterised by strong clinical care and accessibility, supported by generally positive reception experiences, though service consistency and communication follow-up present areas for improvement.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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James K.
one year ago
Excellent!
Quick and caring visit with doc shah
Dr. Shah and the entire medical team were truly exceptional, providing top-notch care and professionalism that exceeded my expectations.
David H.
one year ago
Excellent!
Caring doctors who really listened
Exceptional medical attention and service provided by Dr Mandip Thiara and Nurse Kim Imberg. Much appreciation.
Julie E.
one year ago
Excellent!
Quick care when I needed it
Deeply appreciative of the support provided earlier today. What a delightful and compassionate doctor. Referral and subsequent appointment details arrived via text message in less than sixty minutes.
Jaf K.
one year ago
Excellent!
Lucinda's caring touch during my ecg
I encountered an exceptional interaction today with the nurse, Lucinda, located on the second floor. Her professionalism and expertise were truly outstanding. She expertly handled my ECG procedure, ensuring I felt completely at ease throughout the process. It was truly uplifting to witness someone so dedicated and genuinely committed to their work. I'm thoroughly impressed and would appreciate if my gratitude could be conveyed to her. A heartfelt thank you to Lucinda!
Andreea M.
one year ago
Excellent!
Caring doctors who truly listen
Undoubtedly, this medical practice stands out as among the finest in the nation. Heartfelt appreciation goes to Dr. Amin and his exceptional staff for their outstanding support of my husband and me throughout the years. Their communication and patient care are truly unparalleled. We are deeply grateful.
Naveen D.
one year ago
Excellent!
Great help with my concerns today
The staff were incredibly welcoming and handled my inquiry with utmost professionalism. They provided clear, helpful guidance and thoroughly addressed every question I had.
Ana M.
one year ago
Bad!
Rude receptionist hung up on me
Terrible customer service experience. I attempted to schedule an appointment through their system but encountered difficulties. When I contacted reception, the staff member confirmed my account's existence but was extremely discourteous and dismissive. Shockingly, they abruptly terminated the call without providing any assistance, completely contradicting their stated policy of reception helping customers with booking system problems.
Swati N.
one year ago
Excellent!
Quick relief from my health issue
I appreciate Dr. Naveen's recommended treatment, which has proven to be highly effective for my condition.
Paul W.
one year ago
Bad!
Broken shoulder and no sign-off note
COMPLETELY USELESS, you're stuck on hold forever just to discover you can't schedule an in-person appointment and must use their absurd online app instead, a total drain on my time. I bet next they'll have a robot performing diagnoses? What utter nonsense, I genuinely feel bad for older patients - the entire system is a complete mockery. Passed midday and STILL NO SICK NOTE FOR MY EMPLOYER, what an incredibly incompetent service. I visited last week with a fractured shoulder and Dr. Hemin Omar promised to provide documentation for my workplace, yet nothing materialized all morning. It's a pathetic excuse for healthcare, and they clearly couldn't care less about patients.
Guy P.
one year ago
Excellent!
Quick and clear consultation with dr ahmed
Dr Ahmed provided excellent guidance and clear advice. I'm following through with scheduling a blood test in the recommended 4-5 week timeframe as suggested.
Christine S.
one year ago
Excellent!
Dr Ahmed really listened to me
I've never encountered a general practice as exceptional as this one. Every single doctor I've met here has been outstanding. My recent appointment with Dr Ahmed was particularly remarkable. Her bedside manner was superb, and her communication skills were truly impressive. She made me feel genuinely heard and respected during our consultation, while maintaining the utmost professionalism. I am truly grateful to Dr Ahmed for her excellent care.
Caro A.
one year ago
Excellent!
Quick recovery with helpful app
Absolutely top-notch surgical experience! The team was incredibly responsive, provided exceptional care, and made everything incredibly convenient. The Anima App is incredibly user-friendly and straightforward to use.
Abigail M.
one year ago
Excellent!
Friendly staff and quick doctor visit
I can genuinely state that this medical practice is among the finest I've encountered, and I'm truly impressed after our initial appointment. Their efficiency is remarkable, with staff who are readily accessible and incredibly friendly—both the receptionists on the phone and at the front desk were delightful, and Doctor Cameron was exceptional. Having experienced numerous medical practices previously, I'm all too familiar with the frustration of struggling to even communicate with staff or secure an appointment. This surgery, however, completely surpassed all of my prior expectations. My heartfelt gratitude!
Pat F.
one year ago
Excellent!
Mary made registering so smooth
Just visited the Meriden medical practice, and I must say the front desk staff member, Mary, was incredibly supportive and understanding. She went out of her way to help us set up the new system on our mobile devices. Much appreciated! 😊
Biba S.
one year ago
Excellent!
Quick help when I needed it most
I managed to secure an after-hours consultation at this medical practice, and I'm truly grateful. Every staff member, from the front desk to the physician, provided exceptional care. The doctor was absolutely fantastic. I am deeply thankful for the outstanding service at this surgery.
Phil M.
one year ago
Excellent!
Trusted doctors for half a century
Throughout my five-decade relationship with this medical practice, I have consistently experienced rapid, courteous, and highly competent care. I can wholeheartedly endorse their services without the slightest reservation.
B C.
one year ago
Excellent!
Kind nurses made my day
Truly exceptional and compassionate service throughout my entire interaction.
Sunil W.
one year ago
Excellent!
Friendly doctors who really listen and care
Having navigated numerous medical procedures throughout nearly two decades, this particular practice truly distinguishes itself. Scheduling appointments is seamless, and the team consistently goes above and beyond in facilitating referrals and coordinating essential diagnostic tests with remarkable attention to detail. Every staff member, from the welcoming reception to the skilled physicians, demonstrates an outstanding commitment to patient care and professional excellence. I want to extend special recognition to Dr Gajan Idaikkadar for providing such compassionate and comprehensive medical support. The practice's meticulous approach and unwavering dedication have significantly enhanced my healthcare experience. Without hesitation, I wholeheartedly endorse this medical facility!
Jan M.
one year ago
Excellent!
Compassionate doctor helped me through checkup
Outstanding customer support from the front desk and call center staff, with special recognition to Dr. Nandakumar, who demonstrated exceptional professionalism and genuine compassion during our interaction.
Swati K.
one year ago
Excellent!
Surgeon's skill made my recovery smooth
An exceptional surgical procedure that truly stands out from others I've encountered.