Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability, which patients consistently report as convenient with same-day access frequently available. The medical team receives widespread praise for compassionate care, professional expertise, and attentiveness to patient concerns, with communication responsiveness highlighted as a notable strength. Reception and administrative staff are frequently commended for their welcoming demeanor and professionalism, contributing to an organised and clean practice environment. However, several patients report significant concerns about reception rudeness and dismissive attitudes, with some describing uncomfortable or unwelcome interactions. Additional challenges include waiting time delays, inconsistent follow-up communication in certain cases, and barriers to appointment access through online booking systems that some patients find discouraging. A small number of reviews raise serious concerns about staff conduct and service quality, though the majority of feedback emphasises continuity of care, patient listening, and accessibility as key strengths of the practice.

The practice demonstrates particular strength in responsiveness to urgent medical needs and in facilitating referrals and diagnostic coordination. Patients value the range of consultation methods available, including online, phone, and in-person appointments. The online platform for health reporting receives positive feedback for initiating prompt action. However, some patients report gaps in proactive follow-up communication, particularly for complex or ongoing health concerns, and difficulties navigating the appointment booking process. Reception experience appears variable, with some staff members receiving specific recognition for exceptional support whilst others are cited as sources of frustration.

Overall, the practice is characterised by strong clinical care and accessibility, supported by generally positive reception experiences, though service consistency and communication follow-up present areas for improvement.

Appointment

74.19 %
Great

Reception

71.28 %
Great

Cleanliness

82.50 %
Great

Care

81.35 %
Great

Respect

72.64 %
Great

Seen on time

68.75 %
Great

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AC

Anna C. Google 2 years ago

Rating

Excellent!

Kind doctors made all the difference

Exceptional medical care - all physicians display the utmost professionalism, meticulousness, and respect. I want to highlight two doctors in particular: Dr. Salma Ahmed, who saw me today, and Dr. Madndip Thiara, my partner's physician, both of whom have been incredibly supportive and caring. The practice offers flexible consultation methods including online, phone, and in-person appointments. The reception team is equally warm and accommodating. I consider myself fortunate to be registered with such an outstanding medical practice! Absolutely deserving of a 5-star rating! ⭐️

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JC

Jay C. Google 2 years ago

Rating

Excellent!

Dr Salma helped me through everything

Exceptional support and outstanding aid with prompt communication. Dr. Salma Ahmed has been incredibly helpful and a delight to collaborate with. Truly appreciate the service.

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FJ

Faisal J. Google 2 years ago

Rating

Great!

Lifesaving care at Bridgewater surgery

I've been a patient at Bridgewater surgery for more than two decades, even prior to their relocation from Park Avenue. Throughout all these years, I've consistently experienced courteous and warm treatment. Their medical team's diligence and swift intervention were truly life-saving. They are genuinely exceptional individuals.

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LP

Lory P. Google 2 years ago

Rating

Excellent!

Caring staff made my medical visit smooth

I wholeheartedly endorse this medical practice. The reception staff, both on the telephone and in-person, are cordial and accommodating. My primary care physician, Dr. Tudberry, is exceptional. She demonstrates warmth, compassion, and genuine empathy, truly grasping the unique challenges and concerns of each patient. I feel incredibly fortunate to have such an outstanding general practitioner. Sincere thanks to the entire team at this surgery. Excellent work!!!!

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MB

Marius B. Google 2 years ago

Rating

Bad!

Terrible support during my urgent situation

When you're facing an urgent situation and reach out for assistance, they seem completely disinterested in providing any meaningful support.

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CS

Cheryll S. Google 2 years ago

Rating

Excellent!

Doctors who listen and care quickly

I feel incredibly fortunate to be a patient at this medical practice. Every single staff member, from the front desk to the physicians, is exceptional. Whenever I need urgent medical attention, I can always secure a same-day appointment. The doctors are truly dedicated, taking the time to genuinely listen and understand my concerns. Each physician, including my primary doctor, demonstrates remarkable compassion and empathy. I am deeply appreciative of the outstanding level of care they provide. Heartfelt thanks to the entire team at Bridgewater - please continue your outstanding work, as your efforts are truly valued and recognized.

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BS

Bilal S. Google 2 years ago

Rating

Excellent!

Doctors made me feel comfortable

The staff provides compassionate and attentive care to patients, ensuring a warm and welcoming environment.

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JW

Jordan W. Google 2 years ago

Rating

Excellent!

Bridgewater staff went above and beyond

I've been a patient at this medical practice for years, and when the merger occurred, I was worried about potential changes in care. However, I am profoundly thankful for the unwavering quality of service I've consistently experienced. They handled the challenges of the pandemic remarkably well, quickly adjusting their approach to ensure optimal patient care under extraordinary conditions. Most recently, they have once again demonstrated their exceptional commitment by supporting my partner through some incredibly challenging health situations, where other healthcare services fell short. It's incredibly comforting to know that Bridgewater will always be there for us! A simple "thank you" seems inadequate to express the depth of my appreciation. Without a doubt, they are the finest medical practice in the region!

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WG

Will G. Google 2 years ago

Rating

Excellent!

Quick online report led to helpful care

The online platform for reporting health issues is highly effective and initiates prompt action at the medical center. I was truly impressed by the quick scheduling of my appointment and the subsequent consultation. The examination was comprehensive, and the GP's approach to my case was deeply reassuring. His professional demeanor and thoughtful questioning further enhanced my sense of comfort. In summary, this is an exceptional healthcare practice to be associated with.

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DD

Dm&vm D. Google 2 years ago

Rating

Excellent!

Friendly reception staff made my day

The Reception Staff at Bridgewater truly stand out as among the finest nationwide. Their professionalism, supportiveness, compassion, expertise, and excellence are remarkable. Naturally, the Physicians are incredibly comprehensive as well, but this Reception group makes the entire experience so much smoother for everyone. And without fail, every phone call gets picked up.

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NK

Nadia K. Google 2 years ago

Rating

Excellent!

Quick and reliable healthcare when needed

Always managed to secure a timeslot whenever necessary, and encountered several excellent physicians. My sole suggestion would be the benefit of having a consistent doctor for consultations, though I recognize the challenges of the present healthcare landscape.

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AL

Alan L. Google 2 years ago

Rating

Excellent!

Family's trusted care for decades

Fantastic group of professionals who have provided exceptional care for my family over three decades and beyond.

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FB

Fernanda B. Google 2 years ago

Rating

Bad!

Nurse didn't help with my asthma meds

Awful experience, As an asthma patient, I'm using my inhaler much more frequently due to the current weather conditions. I was assured by the nurse that she would provide a new prescription, but upon arrival, she failed to do so. My breathing is severely compromised, and now I'm forced to endure over 8 hours of waiting before I can obtain another inhaler.

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AK

Alexandros K. Google 2 years ago

Rating

Excellent!

Friendly staff despite being super busy

I found myself at this medical practice multiple times recently...The front desk staff are incredibly courteous and supportive. They're clearly operating under significant pressure and seem short-handed, and I sincerely hope they receive additional resources soon. The physicians are competent and genuinely committed to patient care. They demonstrate true professionalism, offer consistent encouragement, and most importantly, they truly listen to patients' concerns. Without hesitation, I can declare this to be the finest general practice I've ever encountered.

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LB

Louise B. Google 2 years ago

Rating

Excellent!

Kind doctors made my day better

Friendly and courteous front desk personnel along with physicians who demonstrate genuine compassion and attentiveness.

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RS

Ruk S. Google 2 years ago

Rating

Excellent!

Friendly doctors saved my kids' health

Dr. Johnson's practice is absolutely top-notch. The medical staff is incredibly welcoming and competent, and they consistently provide excellent scheduling options for my children's medical needs.

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ND

Nicola D. Google 3 years ago

Rating

Excellent!

Caring doctors who respond fast online

Absolutely delighted with this medical practice! After registering when we relocated to the neighborhood twelve months ago, they've consistently been prompt with online consultations and addressing urgent medical concerns. Although the reception line can occasionally be challenging to get through, they invariably follow up swiftly with professional medical support and guidance. Every physician I've interacted with has been exceptionally compassionate and empathetic. I genuinely feel well-supported and cared for by this healthcare team.

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JB

John B. Google 3 years ago

Rating

Great!

Spotless clinic with tricky parking

The front desk staff are incredibly welcoming and accommodating, though navigating the parking situation can be quite challenging. However, once you make it inside, the facility is immaculately clean. The physician we consulted was exceptional, and I have absolutely no complaints about their care.

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AS

Andrew S. Google 3 years ago

Rating

Excellent!

Quick appointments and caring doctors

We've been patients at Bridgewater for over 5 years now, and it's truly the most exceptional medical practice we've encountered. Scheduling appointments is incredibly convenient, with same-day availability being the norm. The entire team, from reception to medical professionals, provides an outstanding experience. A special shout-out to Dr Gaj Idaikkadar and the entire staff - we're incredibly grateful for their consistent support throughout the years. They've been particularly wonderful with my two children, who seem to be regulars at the clinic due to frequent visits. Their care and attention have been remarkable!

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ML

Marvelous L. Google 3 years ago

Rating

Bad!

Grumpy receptionist made waiting room miserable

The employees here seem overworked and underpaid. The staff display a consistently negative demeanor and appear incapable of showing empathy. The receptionist was particularly unpleasant, greeting us with an aggressive attitude and dictating our seating arrangements despite the waiting area being completely empty. We would have definitely sought alternative medical care if any other options were available to us.

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01923 202600
  • Bridgewater House 7 Printers Avenue Watford Hertfordshire WD18 7QR

Patient Experience Summary

Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability, which patients consistently report as convenient with same-day access frequently available. The medical team receives widespread praise for compassionate care, professional expertise, and attentiveness to patient concerns, with communication responsiveness highlighted as a notable strength. Reception and administrative staff are frequently commended for their welcoming demeanor and professionalism, contributing to an organised and clean practice environment. However, several patients report significant concerns about reception rudeness and dismissive attitudes, with some describing uncomfortable or unwelcome interactions. Additional challenges include waiting time delays, inconsistent follow-up communication in certain cases, and barriers to appointment access through online booking systems that some patients find discouraging. A small number of reviews raise serious concerns about staff conduct and service quality, though the majority of feedback emphasises continuity of care, patient listening, and accessibility as key strengths of the practice.

The practice demonstrates particular strength in responsiveness to urgent medical needs and in facilitating referrals and diagnostic coordination. Patients value the range of consultation methods available, including online, phone, and in-person appointments. The online platform for health reporting receives positive feedback for initiating prompt action. However, some patients report gaps in proactive follow-up communication, particularly for complex or ongoing health concerns, and difficulties navigating the appointment booking process. Reception experience appears variable, with some staff members receiving specific recognition for exceptional support whilst others are cited as sources of frustration.

Overall, the practice is characterised by strong clinical care and accessibility, supported by generally positive reception experiences, though service consistency and communication follow-up present areas for improvement.

Appointment

74.19 %
Great

Reception

71.28 %
Great

Cleanliness

82.50 %
Great

Care

81.35 %
Great

Respect

72.64 %
Great

Seen on time

68.75 %
Great
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