Bridgewater Surgeries
Great! (82 reviews)
Great! (82 reviews)
Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability, which patients consistently report as convenient with same-day access frequently available. The medical team receives widespread praise for compassionate care, professional expertise, and attentiveness to patient concerns, with communication responsiveness highlighted as a notable strength. Reception and administrative staff are frequently commended for their welcoming demeanor and professionalism, contributing to an organised and clean practice environment. However, several patients report significant concerns about reception rudeness and dismissive attitudes, with some describing uncomfortable or unwelcome interactions. Additional challenges include waiting time delays, inconsistent follow-up communication in certain cases, and barriers to appointment access through online booking systems that some patients find discouraging. A small number of reviews raise serious concerns about staff conduct and service quality, though the majority of feedback emphasises continuity of care, patient listening, and accessibility as key strengths of the practice.
The practice demonstrates particular strength in responsiveness to urgent medical needs and in facilitating referrals and diagnostic coordination. Patients value the range of consultation methods available, including online, phone, and in-person appointments. The online platform for health reporting receives positive feedback for initiating prompt action. However, some patients report gaps in proactive follow-up communication, particularly for complex or ongoing health concerns, and difficulties navigating the appointment booking process. Reception experience appears variable, with some staff members receiving specific recognition for exceptional support whilst others are cited as sources of frustration.
Overall, the practice is characterised by strong clinical care and accessibility, supported by generally positive reception experiences, though service consistency and communication follow-up present areas for improvement.
Appointment
Reception
Cleanliness
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Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a predominantly positive experience with the practice, particularly regarding appointment availability, which patients consistently report as convenient with same-day access frequently available. The medical team receives widespread praise for compassionate care, professional expertise, and attentiveness to patient concerns, with communication responsiveness highlighted as a notable strength. Reception and administrative staff are frequently commended for their welcoming demeanor and professionalism, contributing to an organised and clean practice environment. However, several patients report significant concerns about reception rudeness and dismissive attitudes, with some describing uncomfortable or unwelcome interactions. Additional challenges include waiting time delays, inconsistent follow-up communication in certain cases, and barriers to appointment access through online booking systems that some patients find discouraging. A small number of reviews raise serious concerns about staff conduct and service quality, though the majority of feedback emphasises continuity of care, patient listening, and accessibility as key strengths of the practice.
The practice demonstrates particular strength in responsiveness to urgent medical needs and in facilitating referrals and diagnostic coordination. Patients value the range of consultation methods available, including online, phone, and in-person appointments. The online platform for health reporting receives positive feedback for initiating prompt action. However, some patients report gaps in proactive follow-up communication, particularly for complex or ongoing health concerns, and difficulties navigating the appointment booking process. Reception experience appears variable, with some staff members receiving specific recognition for exceptional support whilst others are cited as sources of frustration.
Overall, the practice is characterised by strong clinical care and accessibility, supported by generally positive reception experiences, though service consistency and communication follow-up present areas for improvement.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Grant L.
3 years ago
Excellent!
Smooth switch to responsive healthcare team
Since changing medical practices over a year ago, I've been thoroughly satisfied with their communication, ease of scheduling appointments, and prompt delivery of results.
Jones J.
3 years ago
Excellent!
Dr gaj's compassionate care saved us
I've been receiving medical care at Bridgewater surgeries for an extended period, as have my relatives who reside in the area. While the entire practice is excellent, I want to highlight one particular physician, Dr. Gajan Idaikkadar, also known as Dr. Gaj. He truly embodies the best qualities of a healthcare professional, demonstrating exceptional medical knowledge, skill, and a compassionate approach. Dr. Gaj consistently goes above and beyond, always making time for patients and showing a sincere commitment to providing the most appropriate care. Our family feels incredibly fortunate to have such an outstanding doctor. We are deeply appreciative of his service.