Lampeter Medical Practice

Great Nurses but that's all.

Unprofessional, cruel, abusive, dysfunctional and highly dangerous. Unqualified and uneducated, aggressive staff. Possible racial hatred towards English people.

Felt listened to and got same-day blood tests

Visited the practice and was thoroughly impressed. I felt acknowledged and understood, with my concerns being handled with appropriate attention. I was promptly arranged for diagnostic testing without needing to push for it, and was able to have blood work completed the same day, which was remarkably efficient. The results came back the following day. The blood work was carried out at the local surgery and the experience was excellent. It was the first time in quite a while that the procedure was performed with such ease and minimal discomfort. The process for booking appointments has also improved, making the overall experience with the practice very positive. Much appreciated.

Told to call back tomorrow instead of same-day help

I felt let down by the difficulty in obtaining an appointment and what appeared to be a departure from current NHS access standards. When I called at 8:30 am as directed, I was informed that no appointments were available and was asked to contact the practice again the following day. According to the Modern General Practice Access guidelines in effect, practices should not be directing patients to call back on another occasion. Under the current GP contract, surgeries are expected to offer a same-day clinical review or provide clear next steps when patients first make contact. Given my circumstances at that time and the significant physical discomfort I was experiencing, being advised to simply try calling again felt like an inadequate response to my healthcare needs. I believe patients should not need to persist so persistently to access routine medical evaluation.

Kind reception staff made me feel welcome

A wonderful healthcare provider who demonstrated kindness and attentiveness throughout my visit.

Couldn't get through despite calling multiple times

I was contacted via text message to ring the practice regarding some test results. Despite making four separate attempts to call, I have been unable to arrange an appointment or even a preliminary consultation. It is deeply frustrating that regardless of what time I attempt to book, available slots cannot be secured. I continue to experience ongoing health concerns that require prompt medical attention, yet access to a doctor remains difficult. This situation feels wholly inadequate.

Felt genuinely listened to and well cared for

I was a patient at this practice for five years, and I have no complaints whatsoever. From the clinical staff to the administrative team, I consistently felt well cared for and that my concerns were genuinely heard. I was very grateful for the support I received throughout my time there. Now that I have relocated, I hope to find another medical practice that provides the same level of attentive and compassionate care.

Impossible to book an appointment here

Absolutely frustrating experience!!! The worst medical practice I've encountered - it's nearly impossible to book an appointment and by the time you manage to get one, it's far too late. Completely useless service and I hope the practice closes down.

Reception staff repeatedly turn callers away at eight thirty

I have been struggling to secure an appointment for several weeks now. When I call at the standard morning time, the reception team inform me to try again the following day, yet the outcome remains unchanged with no availability offered. During my infrequent visits, I notice the same individuals consistently present in the waiting area. This situation has left me considering attending the emergency department instead, which feels inappropriate given their workload. I am disappointed with the overall service experience, particularly regarding the receptionist's approach and apparent lack of willingness to offer alternative appointment slots. I intend to raise my concerns formally about this practice. I would recommend considering alternative healthcare providers.

Helpful reception staff made all the difference

The medical team and front desk staff are genuinely excellent and provide wonderful support. They are consistently helpful and approachable, demonstrating a real commitment to patient care.

Felt genuinely listened to during appointment

The clinician and support staff member were excellent. I appreciated that they made time to see me and gave me their full attention.

Short wait but everything ran smoothly

I had to wait a little while as there were several patients before me, but it was quite brief and not a problem.

Friendly reception staff made the visit pleasant

Excellent healthcare facility 👌

Phone consultation didn't lead to proper assessment

This medical practice experience was disappointing. I spoke with a clinician over the phone who explained that a sample would be needed to proceed further. I provided a sample on Wednesday and was instructed to call back within 24 hours, though I didn't follow up at that time. When I called back on Monday, I wasn't offered an in-person appointment. My condition has since worsened and I've ended up attending the accident and emergency department.

Helpful staff made me feel welcome

The staff members at this practice are pleasant and provide good assistance.

Phone queue was rude and unhelpful

I have had a frustrating experience with this practice. I have called on multiple occasions and found the phone staff to be unhelpful, informing me of lengthy waiting times for appointments. It appears that telephone consultations with clinical staff are not readily available. During my visits, I have noticed the same patients in the waiting area repeatedly. Additionally, I observed that reception staff appeared to be engaged in conversation rather than attending to their duties.

Reception team made us feel genuinely valued

I have consistently experienced excellent care from all members of the practice team, including clinical staff and reception. I cannot express enough gratitude to each and every one of you for the exceptional support you provide to my family. Whenever we require medical attention, the clinical team takes time to listen carefully to our concerns and demonstrates a genuine commitment to our wellbeing. We feel truly fortunate to receive such attentive and thorough care from your entire team. Thank you ❤️xxxx

Staff were helpful and welcoming

Excellent team throughout.

Phone queues make appointments impossible to get

Unfortunately, this has not been a positive experience. I have had a very poor encounter with the female practitioners at this practice. To say I am dissatisfied with the care provided would be an understatement. Obtaining an appointment has proven extremely difficult. The current system for booking appointments does not appear to be functioning effectively, and securing a slot feels like a matter of chance. Getting through by telephone is challenging, and when contact is finally made, available appointments are typically unavailable. The service provided by this practice warrants serious review and improvement.

Reception staff helpful during holiday visit

Excellent experience. Required an appointment during a time away from home. The entire team, from the front desk onwards through to the consultation, provided outstanding service. Much appreciated.

Online forms make consultations more efficient

The team members have consistently demonstrated helpfulness throughout my visits. I regularly use the online consultation form, which I find beneficial as it allows me to provide information at my own pace. This gives the healthcare provider context ahead of any telephone discussion or in-person visit. Additionally, not every situation requires a face-to-face appointment, which is a convenient option to have available.