Broadwater Medical Centre

Terrible service and unhelpful staff avoid completely

Unmotivated employees and ineffective personnel, particularly at the front desk Extremely slow in processing reports Unwilling to provide assistance Strongly advise against using their services

Exceptional care during my heart health journey

During my recent cardiac health challenge, I experienced exceptional care throughout my treatment period, which aligns perfectly with my long-standing positive experiences at this medical practice. Every staff member, from the doctors to the nurses and receptionists, has consistently provided outstanding support. My sincere appreciation goes out to the entire team.

Frustrating medical support with zero compassion

I've been desperately seeking assistance regarding my wife's post-stroke medication, which is nearly depleted. I've contacted the office three separate times, and the receptionist appears completely indifferent to the critical nature of our situation. She repeatedly claims her only action is to forward my request to a doctor who might respond the day before my wife's essential medicine runs out. When I tried explaining the urgency, she abruptly ended the call. They're using COVID as a convenient shield to avoid genuine patient care, and it's infuriating. These receptionists need to understand they aren't medical professionals and the real-world consequences of their dismissive attitude. This is unacceptable.

Fantastic gp practice with exceptional patient care

I'm deeply disappointed that relocating means I can no longer access this medical practice, which is truly disheartening. I must emphasize they've been exceptional throughout the 12 years I've been their patient. Scheduling appointments was always seamless, and wait times were consistently minimal. Given the immense challenges healthcare professionals have faced recently, I genuinely cannot find any criticism to offer.

Excellent medical service with quick online consultations

Every time I use their eConsult service, they call me back quickly. I typically get an appointment within a day. Their medical professionals across various specialties have consistently impressed me; they truly work together as an excellent team.

Lifelong patient's trust shattered by medical centre's failures

I've been a patient at Broadwater Medical Centre practically my whole life, having been registered there since I was around 2 years old, and I'm now 24. They are intimately familiar with my comprehensive medical background, encompassing both my physical and mental health challenges and various conditions. While I've generally had minimal problems with the practice (aside from a few specific GPs I actively avoid due to past interactions), the past year has been incredibly challenging. Between medication errors, communication breakdowns (including instances of what I perceive as deliberate misrepresentation), and a particularly distressing incident where a GP triggered an autistic meltdown by verbally berating me throughout an entire appointment, I'm seriously reconsidering my continued association with this medical center. Naturally, I'm hesitant about leaving, as this has been my sole consistent healthcare provider and feels deeply familiar. Nonetheless, I am definitely proceeding with filing a formal complaint with the NHS.

Frustrating healthcare experience at broadwater medical centre

I've been a patient at Broadwater Medical Centre my entire life, having been their client since birth. At 31 years old, I've always found scheduling appointments straightforward, but everything changed when the pandemic struck. Two years later, I'm still struggling to secure a consultation. Every morning when I call, I'm informed that all slots for the day are full, yet I'm unable to make a future booking. This situation is completely unacceptable and incredibly frustrating!

Frustrating wait for medical care at this clinic

Satisfactory service overall, though scheduling with the physician presents a challenge. Currently facing a fortnight-long wait to secure a consultation.

Exceptional care when i needed it most

I recently relocated to this neighborhood and experienced a sudden exacerbation of my ongoing medical issue. Throughout my entire interaction, I was met with outstanding, compassionate, and expert care. The front desk staff greeted me warmly, Nurse Michaela demonstrated remarkable expertise and understanding, and the Doctor was equally impressive. From my first telephone conversation to my hospital referral, I felt completely supported and valued. Even Gemma went above and beyond, taking a moment to prepare a comforting cup of tea for me! I cannot speak highly enough about this medical practice and am completely confident in the quality of healthcare I'll receive here. My trust in their abilities is absolute. Sincere gratitude to the entire team at Broadwater.

Exceptional care through challenging healthcare times

Throughout the past twenty years, the staff have consistently demonstrated exceptional kindness and support, maintaining their dedication even in the face of ongoing budget reductions within the NHS.

Terrible service led to doctor switch

After our visit to this medical facility, my father has decided to seek treatment elsewhere and transfer his surgical care to a different provider.

Compassionate care eased my medical anxiety today

I called to schedule an appointment, experiencing significant nervousness. The compassionate and skilled receptionist completely put me at ease. My sincere appreciation goes out to the entire team at Broadwater Medical Centre for providing exceptional service and support.

Negligent care left me suffering needlessly

Incompetent medical staff mishandled my case, discharging me with a serious abscess that ultimately required two surgical interventions. Now, they're refusing to assist with my daily dressing change, leaving me in a difficult and potentially dangerous situation.

Great service and friendly medical team

The personnel at this establishment were incredibly helpful and professional, especially in contrast to my prior unsatisfactory experience.

Great care from compassionate medical professionals

My experience at Broadwater Medical Centre has consistently been exceptional, with compassionate physicians and consistently welcoming, supportive administrative staff who make each visit pleasant and comfortable.

Exceptional healthcare with compassionate and dedicated staff

I'm driven to share my perspective on healthcare services, given the widespread criticism of general practitioners. My recent experiences at this medical practice have been exceptional, with every staff member providing outstanding support. The reception team demonstrates remarkable professionalism, combining helpfulness, friendliness, and expertise, while the medical professionals have consistently shown genuine compassion and dedication. Although I'm not a frequent patient, my recent interactions have highlighted the incredible work these healthcare workers accomplish, especially considering the persistent financial challenges they face. I feel compelled to defend these hardworking individuals who are often unfairly criticized despite operating under significant resource constraints.

Exceptional service with genuine heart and care

Empathetic and kind. Supportive and attentive.

Terrible medical centre with zero customer service

This medical centre is an absolute farce. They consistently fail to answer their phone, and when they do, they promise to call you back, leaving you hanging for days without any communication. When you finally reach out again to stress the urgency of your need for an appointment, they claim they attempted to contact you—a blatant lie. I kept my phone within arm's reach all day, waiting for their call, but nothing came. It's nothing short of a complete mockery of a healthcare facility.

Terrible service putting my health at serious risk

Requested my prescription on December 15th, and as of December 25th, they still haven't processed it. I've exhausted my current medication supply If any medical emergency occurs, the responsibility will be squarely on their shoulders

Amazing medical care that truly puts patients first

I am absolutely thrilled with this medical practice and cannot speak highly enough of their service. Even during busy periods, they handle patient needs swiftly and professionally. My scheduling requests and inquiries are addressed with remarkable speed and responsiveness. What truly sets them apart is their patient-centered approach, where appointments are tailored to accommodate individual needs rather than forcing patients to conform to a rigid system.