Broadwater Medical Centre

Compassionate care that exceeded all my expectations

Dr. Macauley and nurse Savory provided exceptional treatment. Their approach was incredibly compassionate and attentive, going above and beyond to ensure my comfort. I was truly impressed by their dedication and kindness, making me feel completely supported throughout my care. I am deeply thankful for their outstanding medical support.

Disappointing medical centre with poor patient care

This medical facility was once reliable, but its standards have significantly declined. Their patient care seems to have become completely indifferent. I sought medical advice for a persistent health concern, and they neglected my e-consultation request for a fortnight. When I physically visited the centre, I discovered the oversight. Subsequently, the physician dismissed my issue, claiming it would resolve within a week. However, more than two weeks have passed, and I continue to experience the problem. This incident is not isolated; there are numerous similar instances that demonstrate their lack of genuine concern for patient well-being.

Frustrating wait for a simple medical appointment

Tried calling to schedule an appointment, but was brushed off and told to try again the next day. I'm puzzled by the receptionists' inability to handle booking appointments when I call. Their customer service is truly subpar. Despite this frustration, I must say the nurse who attended to me was absolutely wonderful.

Disappointing service from unhelpful medical staff

Unwelcoming front desk staff. IMPOSSIBLE to consult the physician without an in-person examination, despite relying on outdated photos from two years prior that a specialist already deemed inadequate. This practice has completely lost the compassionate approach it once prided itself on.

Worst medical practice ever terrible service nightmare

My wife and I recently relocated to Worthing, and I strongly advise finding an alternative medical practice because this one is absolutely ridiculous! Upon arriving in Worthing, I unfortunately injured my back. It took me three excruciating trips to the pharmacy to obtain pain medication because the doctor neglected TWICE to send my prescription. Additionally, I have a persistent bladder condition, and due to our move, I must restart the entire medical process. They've placed me on an extensive waiting list for a developing condition that sometimes leaves me completely unable to use the bathroom, which could potentially cause severe damage to my bladder and kidneys! The final straw (which has convinced us to change general practitioners) occurred yesterday when I scheduled a telephone consultation for my worsening bladder condition. They didn't call me all day, then performed a brief "ghost dial" precisely at 5 PM lasting mere seconds! To make matters worse, I've been waiting again today. This is absolutely unacceptable! I intend to forward this complaint to our local MP because negligent healthcare providers like these should not be permitted to operate!

Terrible experience with horrible customer support

Terrible experience, absolutely avoid.

Disappointing service from unresponsive medical practice

Used to be a solid medical procedure, but now it's disappointing. They seem to have neglected their patient base and are using the pandemic as a convenient excuse for inaction.

Terrible customer service at medical reception desk

The front desk employees were extremely discourteous, yelling at me during our phone conversation. They were dismissive about my prescription inquiry and abruptly told me to call back later in the afternoon after 3 pm.

Amazing care with minor waiting time

Fantastic medical practice. The healthcare professionals are top-notch. While there's typically a minor wait time before being seen, this seems to be standard across most medical facilities.

Efficient staff but frustrating appointment booking system

The surgical center's management employs an unconventional approach, yet the staff consistently execute their responsibilities competently. Administrative personnel adhere rigidly to established protocols when interacting with patients and handling paperwork, as leadership has evidently determined this to be the sole method of maintaining operational efficiency. However, this rigid approach does not necessarily translate to effective practice management. I have now abandoned attempts to schedule appointments via telephone, as in-person visits seem to be the exclusive means of securing an urgent medical consultation. This limitation is clearly impractical for many individuals, and their appointment booking system urgently requires comprehensive review and improvement. The neighboring pharmacy stands out as a notable bright spot, offering an impressive and comprehensive selection of medications.

Great medical care with convenient online booking

This medical practice is a significant improvement compared to my previous one. Their digital booking system works well, and I can typically secure an appointment within a short timeframe. The weekly late-evening consultations are also a convenient option. The two general practitioners I've consulted have been approachable, competent, and effectively addressed my medical concerns. There have been instances of slight delays during my visits, and occasionally the phone lines can be challenging to navigate. Despite these minor drawbacks, I consider this surgery to be of good quality and would gladly recommend it to others.

Terrible healthcare experience at broadwater surgery

At Broadwater surgery, the physicians seem more focused on rushing patients through their consultations rather than providing attentive care. Their approach comes across as condescending and utterly disengaged.

Unfair waiting room experience with terrible service

Arrived at the clinic right on time for my 16:30 slot, but by 17:02 I was still stuck in the waiting area. To make matters worse, a woman who just walked in and barely sat down was immediately summoned, while I continued to wait. This entire situation is completely absurd and unfair.

Amazing healthcare with compassionate and professional staff

Truly exceptional. The medical professionals, nursing staff, administrative personnel, and behind-the-scenes support team are top-notch. Those who complain about the service have no idea how fortunate they are, and my suggestion to them is to try another practice, where they'll discover what real issues look like. If the physician is behind schedule, it's because earlier patients require more attention than their allocated time slot permits.

Friendly staff made my shopping experience great

Personnel provided excellent guidance and support whenever assistance was required.

Impossible to schedule medical care with this practice

Terrible medical procedure. I've attempted to call 15 times within a single hour to schedule an appointment, yet I've been completely unable to reach a single staff member.

Exceptional care that truly makes a difference

The staff here consistently provide excellent support and are prompt in scheduling. The medical professionals, from nurses to physicians, maintain a warm demeanor. Despite likely seeing countless patients annually, they still manage to convey a sincere concern for your health and personal care.

Great customer support with expert guidance

Highly competent staff consistently available to offer guidance and support, ensuring you receive top-notch assistance tailored to your needs.

Smooth sailing at my local medical practice

Consistently received excellent care at this medical practice. Scheduling appointments is convenient and hassle-free. Absolutely no complaints to report.

Worst medical experience ever unprofessional and dangerous

Terrible surgical experience with unprofessional personnel who demonstrate a complete lack of compassion and patient-centered care.