Broadway Medical Centre

Painless coil removal with caring and skilled nurse

I visited the clinic today to have my coil removed and was initially anxious due to warnings about potential discomfort. However, nurse Allison was absolutely fantastic and completely calmed my nerves. Her professionalism and expertise were truly remarkable. I'm grateful for her compassionate care!

Smooth and reliable travel companion

Reserving your spot is crucial

Frustrating medical journey with poor communication

The front desk staff were surprisingly supportive. However, the doctor conveniently "overlooked" my referral despite my repeated inquiries. I was left to pursue my own referral, and to date, I still haven't secured a specialist appointment. If the doctor had simply performed his duties correctly, I might have seen improvement by now. It took months of persistence and a formal complaint before the referral was sent, only to be denied due to insufficient medical details. Predictably, the practice didn't volunteer this information - I had to dig it out myself. Such a lack of professionalism is deeply concerning; we're talking about human health, not some casual online transaction.

Terrible service that lacks basic customer care

Utterly repulsed. They simply offer a perfunctory, checkbox-style service with no genuine care or effort.

Terrible service and complete waste of time

Miss a single call and you're left hanging until the next day! Absolutely unacceptable. I immediately returned their call, only to endure a two-hour wait, only to have a receptionist inform me that no callback would be forthcoming. What a terrible way to handle customer service - simply deplorable treatment of people!

Terrible service and medical negligence at this surgery

I've been a patient at this medical practice for over three years, and my experience has been consistently frustrating. The problems began with poor guidance from the GP about my hormone replacement therapy, and continued with their failure to inform me about my anaemia, which should have prompted iron supplement recommendations much earlier. Despite advertising extended hours until 6:30 PM, I've found their doors closed before the stated time. The final breaking point came when the GP once again neglected to communicate with me about medication changes, leaving me to chase down critical information myself. Consequently, I am definitively planning to transfer to a different surgery.

Frustrating healthcare experience for elderly patient

I called the medical practice this morning to discuss medication side effects, as recommended by a pharmacist nearby. However, I was told I needed to navigate through administrative hurdles because my previous surgery hadn't removed me from their system. The receptionist then insisted I consult an in-house pharmacist, which is precisely what I was attempting to do. This is now the third medical practice in Fleetwood I've encountered, and they're all equally frustrating. How can they expect someone my age, who is 90, or someone with learning difficulties, to manage complex medical patches? If I experience serious medication reactions, my solicitor will absolutely have grounds to take legal action against this surgery, just as he did with my previous medical provider.

Worst healthcare booking system ever experienced

This phone booking system is an absolute disaster. I tried to schedule with the pharmacy and was told I needed to see a doctor, which led to two hours of constant calling. When I finally got through after being disconnected multiple times, they informed me that all slots were full. But wait - their system was down, so no one could actually book anything? How does that even make sense? 🤣🤣🤣🤣

Worst medical experience of my life

If you're seeking a surgical experience where your critical medical findings mysteriously vanish without a hint of accountability, look no further - this procedure has you completely covered.

Terrible service and disrespectful staff at reception

The front desk staff's demeanor is utterly appalling. I consistently communicate with them in a courteous and respectful manner, yet they respond with an incredibly offensive and dismissive attitude. Their behavior is extremely discourteous and brusque. The prescription counter staff are equally unpleasant and abrupt. They continually emphasize the importance of respecting them, but seem oblivious to the fact that respect should be mutual. The way one communicates with others fundamentally influences the treatment they receive in return. If you want to be treated with dignity, you must first extend that same courtesy to others. As a result of these interactions, I am transferring my entire family's medical care to a different practice.

Frustrating app with terrible customer service

Scheduling a nightmare - the mobile application is completely dysfunctional and the phone lines are perpetually jammed. Utterly frustrating and an absolute waste of my valuable time.

Terrible medical care that left me frustrated

Struggling with allergic symptoms. Endured lengthy wait for a return call. When they finally reached me, I was away from home, and because I couldn't instantly recite the precise chemical composition of my over-the-counter hayfever eye drops (which I was forced to purchase myself after their refusal to prescribe) the doctor curtly terminated the conversation and promised to reconnect, then abruptly ended the call. Five days have passed, and I'm still waiting for that promised callback. I've encountered a extensive history of discriminatory, uninformed, and contemptuous treatment from this medical practice, undoubtedly the most appalling healthcare provider I've ever encountered.

Terrible service and unhelpful medical advice

A complete mockery of a facility, the front desk staff could seamlessly transition into a totalitarian regime, my medical advisor suggested obtaining medication to alleviate nerve discomfort in my feet, and their recommendation was to consume paracetamol for an entire month - truly an utter farce

Challenging to book but caring medical team

Getting an appointment is challenging, with success mainly possible if you call precisely at 8am. Emergency slots are your best bet. The medical staff—doctors and nurses—are genuinely warm and caring. Typically, the only way to secure a follow-up consultation is if a physician specifically requests you to schedule one. Despite the appointment difficulties, it remains a decent healthcare practice overall.

Consistently excellent medical care through the years

I've followed this medical practice through multiple location changes over time, and they've consistently been exceptional, boasting what I consider the most skilled physicians in the area.

Compassionate care that goes beyond expectations

Received excellent support, much appreciation to Kirsty. Dr. Smythe even went out of his way to check on my well-being, despite not being my direct physician.

Exceptional medical team with compassionate patient care

The medical center's entire team, from front desk personnel to nursing staff and the recently added pharmacist, maintains an impressive standard of professional conduct. Both Dr. Azis and Dr. Smyth have repeatedly delivered outstanding medical treatment. However, Dr. Alabi, a recent addition to the practice, truly stands out. His communication skills are exceptional, characterized by lucid explanations, meticulous attention to detail, and valuable patient education. Dr. Alabi's compassionate patient interaction is truly remarkable, and I am immensely appreciative of his unwavering commitment and supportive demeanor.

Terrible service that left me completely frustrated

Complete waste of time and effort. Completely pointless and poorly organized. Whoever designed this clearly has no understanding of what they're doing. Utterly ridiculous from start to finish.

Worst medical care ever terrible service nightmare

It's astonishing that this establishment continues to operate under the guise of a medical practice! My daughter requires a non-urgent surgical procedure that needs to be coordinated through a doctor's referral. Previously, this process was straightforward before the pandemic. However, since COVID-19, securing any appointment has become virtually impossible. They've eliminated routine consultations and now only provide same-day emergency slots, and even then, you're extremely fortunate to get through at 8am. Over the past year, after finally managing to call at 8:20, I was repeatedly informed that no appointments were available and was instructed to attempt again the following day!!!!! Their negligence is reaching a critical point where they are fundamentally breaching their professional responsibilities and, in my view, should have their license to operate revoked immediately!!!!

Terrible facebook support leaves me completely blocked

My attempt to share content on Facebook resulted in me being blocked, which speaks volumes about their approach. Utterly shameful, with absolutely zero concern for user experience or fairness.