Brocklebank Group Practice

Waited weeks for a simple doctor's call

The National Health Service has deteriorated significantly, resembling a system in complete disarray. You're far more likely to receive a response to this comment than to successfully schedule a medical appointment.

Calming doctor helped me through procedure

Dr. Jamil was incredibly reassuring during my minor medical procedure. My nerves were running high, but she expertly guided me through each step, skillfully distracting me and ensuring the process was swift and smooth. Compared to similar medical encounters, this was unquestionably the most positive and comforting experience I've ever had.

Dr. Ogoe and team always there for us

I've been a patient at Brocklebank for seven years, and throughout this time, I've consistently received compassionate care with prompt service. The econsult system is fantastic; previously, phone consultations often involved lengthy wait times, which was understandable. Dr. Ogoe is absolutely delightful, truly a wonderful physician :) Over the years, I've seen numerous doctors, and while it's a group practice with many telephone appointments that can blur together, Dr. Drawer, Dr. Castleside, Dr. Duckenfield, and Dr. Beugelink have all been exceptional! They've been incredibly supportive with my newborn, always ensuring priority appointments for young children. Heartfelt thanks for your outstanding care 💗 (It's absolutely shocking that people are stealing their medical scale, preventing my baby from being weighed... how despicable can thieves be? Such low behavior is unacceptable.)

No water on a scorching day

COMPLETELY HEARTBROKEN. REQUESTED WATER AND RECEIVED A BLUNT DENIAL: NO, WE DO NOT HAVE WATER. ABSOLUTELY APPALLING.

Doctorlink works after initial hiccups

Initially, I encountered some challenges with Doctorlink, E-Consult. Nevertheless, I'm glad to report that the practice can assist you if needed, and I've successfully used it a few times myself! My husband and I have been patients at this practice for a quarter of a century. In all that time, we've only experienced one less-than-stellar consultation, which was a phone appointment some time back. Naturally, staff have come and gone over the years, but there's a solid core of exceptional doctors and personnel who have been with the practice for a long while. I've never had reason to criticize anyone's demeanor. Overall, I find the staff to be both friendly and professional. The practice provides an impressive array of services, including extended hours, online booking, same-day appointments, and telephone consultations. I consistently feel fortunate to be under their care.

Friendly doctor who explained my blood test clearly

I must emphasize how consistently outstanding the customer service has been. In particular, there's this fantastic staff member (I believe his name is Ryan) who personally calls to walk through blood test findings. He's incredibly knowledgeable and genuinely enjoyable to interact with. The entire team matches his high standard of professionalism. Scheduling appointments has always been seamless. Major kudos to the whole organization!

Gurvinder made my blood draw painless

Gurvinder Kaur demonstrated exceptional skill in drawing blood. Her professional expertise makes her a valuable team member, and I sincerely hope the medical practice recognizes her significant contributions.

Quick help when i was feeling rough

I utilized the online consultation platform after experiencing prolonged illness that led to missing work days. Remarkably, within sixty minutes, they contacted me and scheduled an immediate morning appointment after reviewing my submitted form. Dr Drewer was exceptionally compassionate and professional. She efficiently diagnosed my chest infection and promptly transmitted my prescription directly to the local pharmacy. The entire experience was incredibly smooth and significantly reduced my stress during a time when I was feeling particularly unwell. As a new patient who recently transferred from Elborough Street Surgery, I'm genuinely impressed by Brocklebank Group Practice's exceptional service and feel fortunate to have such a responsive healthcare provider so conveniently located.

Jenny's helpful advice saved me today

Jenny demonstrated exceptional professionalism and expertise during our interaction. Her compassionate approach and deep understanding quickly alleviated my concerns, and she offered practical, effective solutions to the challenges I was experiencing. I truly appreciate her assistance.

Friendly staff made my hospital visit better

The nursing team, administrative personnel, and support staff are incredibly accommodating and supportive throughout my entire experience.

Nurse jenny made my day better

Jenny, a skilled nurse, demonstrated exceptional warmth, expertise, and professionalism. The entire interaction was thoroughly enjoyable and satisfactory. Much appreciation!

Reliable support when things get tough

Whenever I require assistance, this company consistently provides reliable support.

Friendly staff made my day

Exceptional, warm, and individualized customer care

Caring doctors make all the difference

I cannot speak highly enough of Brocklebank. Every encounter I've had with them has been exceptional. The physicians I've consulted, especially Dr Ogoe and Dr Drewer, have demonstrated remarkable empathy, warmth, and understanding - precisely the qualities you seek in a general practitioner. They consistently appear to exceed expectations in their care. Scheduling an appointment or phone consultation is always swift and straightforward, and the entire team seems well-informed and genuinely committed to providing the best possible patient support. I feel incredibly fortunate to receive treatment at this practice. My sincere gratitude to everyone involved.

Worst welcome at front desk ever

The front desk staff displayed an extremely unwelcoming demeanor, giving the clear impression that they were completely disinterested in being at their workplace.

Gurvinder's warmth made our GP visit special

I recently accompanied my mother to the medical practice and was delighted by the warm welcome from the receptionist, Miss Gurvinder Kaur. Recalling her compassionate approach when drawing my mum's blood a fortnight ago, I felt compelled to share my appreciation - something I rarely do. She was incredibly kind and gentle. Dr. Withington was equally impressive, taking ample time to genuinely listen to my mother's concerns, which is exactly how every medical professional should interact with patients. Dr. Coffey, who has been my parents' physician for three decades, consistently provides excellent care, promptly referring them when necessary and handling medical issues with remarkable expertise - he's truly a walking medical reference. I want to acknowledge all staff members, even those not individually mentioned, including Dr. Beugelink. Each team member deserves recognition for their dedicated service. My heartfelt thanks to everyone at the surgery.

Kind doctor who really listened

Dr. Jamil demonstrated genuine care, appeared truly attentive to my medical concern, and professionally recommended a specialist consultation.

Quick and friendly support team

What a fantastic and helpful service!

Compassionate doctor who truly listens

Dr. Ogoe consistently demonstrates exceptional patient-centered care, offering unwavering personal support while providing top-tier medical treatment.

Painful thumb wart for ten months now

On 02/09/24, I consulted Dr Sehrish Khan about an extremely painful wart on my left thumb that had been troubling me since August 2024. Dr Khan diagnosed the spot and suggested using Salactol, claiming the wart would clear within 6 months. By 4th February 2024, I sought another opinion from Dr Bernard Ogoe regarding this persistent, painful wart that had now plagued me for six months. I wanted to explore removal options since the Salactol treatment proved ineffective. Dr Ogoe dismissed my concerns, stating the wart could not be removed as it was solitary and not spreading. Ten months into this painful ordeal, I had an e-consult with clinical practitioner Paulina Laszczyk at 9:00 on 14/5/25. Paulina informed me that, according to her information, no NHS action could be taken to remove the wart, even with a dermatologist referral. The Brocklebank Group Practice's inconsistency is alarming. Paulina's explanation contradicted Dr Ogoe's previous statement. When I inquired about private removal options, she coldly suggested I find a place myself. I firmly believe the practice's reluctance to refer me stems solely from financial considerations, completely disregarding patient care. Their dishonesty and uncaring approach are unacceptable. Deliberately misleading patients and potentially compromising their health is utterly reprehensible. This surgery has proven itself entirely untrustworthy. Absolutely shocking!!!!