Brocklebank Group Practice

Nurses saved my health in 24 hours

I'm utterly impressed with my GP practice's exceptional care and dedication. Their approach is characterized by authentic warmth and empathy. When I visited for travel immunizations (at no cost!), the nurse not only checked my blood pressure and consulted with me but also promptly arranged an urgent follow-up appointment for the next day. Within the subsequent 24 hours, I've consulted another nurse, undergone an ECG, had a urine screening, spoken with a pharmacist, received a medication prescription, and already have subsequent consultations scheduled. While many criticize the NHS, this level of service is truly remarkable. My heartfelt gratitude to the entire team.

Friendly staff made my day

The staff was incredibly helpful, communicating with genuine warmth and providing a thorough, clear explanation of everything.

Quick and friendly doctor visit

The physician was incredibly supportive and knowledgeable. I was seen ahead of schedule, arriving well before my designated time. The consultation was swift, with soothing melodies playing softly. Though I'm not a frequent doctor's office visitor, this was genuinely a delightful encounter. 👌

Receptionist's mistake ruined my appointment

I arranged a consultation through econsult with Dr. Beugelink, who had previously reached out to help me with my medical concerns and coordinate with other services. The receptionist confirmed my appointment for 10/04/25 on 03/04/25. Upon arriving at the practice, I was shocked to learn that no appointment existed, despite my prior confirmations with both the practice and pharmacy. Receptionist Mariana seemed almost amused, casually informing her colleague Christopher that the booking was not in their system. Christopher admitted he had failed to properly schedule my consultation. They suggested I return the next day, 11/04/25, but the proposed appointment was not even with Dr. Beugelink. After weeks of waiting to see this specific doctor who understood my case, I discovered Dr. Beugelink would be unavailable for two weeks, leaving me without appropriate medical support. When I called reception to express my frustration, Harriet was dismissive, claiming all their doctors were equally competent in all medical areas—a statement I know to be completely false. Their administrative incompetence has potentially compromised my health, and I am left without any satisfactory resolution to my medical needs.

Andrea jones saved the day

I seldom visit medical facilities but encountered an unforeseen incident. The front desk staff were well-coordinated and supportive. Andrea Jones (nurse) is absolutely fantastic! Compassionate, intelligent, pragmatic, and effective. A comforting professional who provides immense reassurance! A truly valuable member of the Brocklebank Practice team. Ryan the pharmacist is equally impressive - incredibly knowledgeable, an attentive listener, solution-oriented and practical. The "background" team assisting with app navigation (which is genuinely frustrating) demonstrated remarkable patience and shared helpful workarounds. The app remains cumbersome, though that's fairly typical of current NHS technology. Within an increasingly strained healthcare system, this degree of attentiveness and personal care is genuinely appreciated. Thank You

Frustrating medical record runaround

I've been registered with this GP since 2023 and attempting to renew my private hire taxi license. TfL requested a medical form, but the doctor's office claims they don't have my medical records. I have an NHS number, and my previous GP confirms they sent the records. I asked them to resend, but they refused. This process has dragged on for 3 months, causing me to lose my job. TfL for private hire licensing stated that without medical records within 28 days, they'll revoke my license. They took £120 from me without providing proper service. If I can't obtain my medical records in the specified timeframe, TfL will revoke my license, potentially causing me to lose my car finance after nearly 3 years and my job. This situation is an absolute nightmare.

Compassionate doctor who truly listens

I consulted with Dr. George and I'm truly blown away by her exceptional care. She genuinely listened and connected with me, demonstrating remarkable dedication and going above and beyond in her approach. I feel incredibly fortunate to have been under her professional guidance!

Kind doctor helped me today

Dr. Jamil provided exceptional care, and I am truly grateful for his help.

Dr Ogoo helped me through decades of care

Visiting this practice is truly delightful...Welcoming front desk staff and minimal wait times...All medical professionals demonstrate exceptional care and go above and beyond to help patients, with Dr Ogoo standing out as particularly outstanding in every interaction. Having been a loyal patient for three decades, I remain completely committed to this healthcare provider and have no desire to seek medical services elsewhere.

Compassionate doctor who really listened

Dr. Jamil truly impressed me with her compassionate approach and medical expertise. She attentively heard my concerns, offered clear explanations, and helped me understand my health situation comprehensively. Although no treatment was necessary, her thorough consultation made me feel completely comfortable. I'm confident I'll return to her for future medical advice.

Horrible pediatric care at this clinic

Regret spending my time waiting here, as they consistently lack available appointments. I'll be switching directly to the main hospital from now on. The way they handled my child was absolutely unacceptable!

Decent service on a quiet afternoon

Quite excellent

Quick and helpful visit with Dr Jamil

Brocklebank provides a wide range of patient-friendly services. During my recent consultation with Dr Jamil, I found her to be thoroughly professional and she comprehensively addressed all of my medical inquiries with well-considered guidance.

Friendly doctor made coil fitting painless

Dr. Jamil was absolutely wonderful during my coil insertion. Her warm demeanor and professional approach instantly helped me feel comfortable and relaxed. The entire process was smooth and swift, and she thoroughly explained everything about potential side effects and post-procedure care. I'm truly grateful for her excellent service!

Henry's helpful medication guidance

Henry provided a solid and informative consultation regarding medication concerns. He engaged in a clear, constructive dialogue and offered valuable guidance.

Friendly doctor made me feel at ease

My consultation with Dr Jamil was outstanding. She meticulously walked me through the details of the procedure and demonstrated the device to be implanted. Dr Jamil was incredibly attentive and precise during the entire process, addressing every query I had with clarity. Her aftercare guidance was comprehensive, and she emphasized that I should reach out to the practice if any concerns arose. I departed the clinic feeling completely satisfied with both the appointment and the exceptional care provided by Dr Jamil.

Quick and smooth medical care

Excellent medical procedure, scheduling was always smooth and hassle-free.

Missed call and zero follow-up drama

I had a scheduled telehealth consultation at 4pm, but while waiting on a work call, the doctor was already late and called at 4:10pm. I caught a glimpse of my phone ringing for roughly 7 seconds, quickly ended my work call expecting a callback, only to find in my notes that the doctor marked it as 'no answer' 🤣 with zero follow-up or communication. The medical staff here genuinely appear indifferent - I'm desperately hoping to find a healthcare professional who demonstrates even a minimal sense of empathy and doesn't seem irritated by patients seeking medical attention. If anyone can suggest a reliable doctor in this area, please reach out 😭😭 because the only competent physicians I've encountered have been temporary agency staff who eventually departed! Just contemplating scheduling an appointment now triggers my anxiety, knowing the staff's primary goal seems to be rushing through consultations!

Terrible service except for helpful erica

I've been waiting to get registered since October 2nd, and despite calling two weeks ago when a representative assured me it would be resolved, I'm still not registered. When I called back today, the staff member actually hung up on me - absolutely unacceptable service! I'd strongly recommend finding an alternative provider. However, I want to highlight Erica, who was phenomenal! She was genuinely helpful, provided accurate information, and truly went above and beyond. The company needs more employees like her - she absolutely deserves 5 stars for her outstanding customer service!

Missed my phone appointment at brocklebank

What an absolute joke of a medical facility!! It took half a year just to secure an appointment with someone!! Getting a meeting with the late monarch would've been more straightforward!! And she's been deceased for five years!!!! But the person I saw wasn't even a physician!! Nope!! Just a diabetes specialist nurse!! Then another appointment four days later to see an actual doctor!!! I rushed out of work early, arriving at 3:40pm and checking in as scheduled, only to wait an entire hour!! When I approached the receptionist to inquire about the delay, he apologized, claiming it was a telephone consultation!! I checked my mobile, and sure enough, I'd missed two calls from Brocklebank around 3:30pm - probably while using the restroom!!! Are real doctors even employed at this practice??!! Does anyone ever successfully get an actual consultation!!!???? If so, HOW!!!!!!??????