Brook Medical Centre

Fast and efficient registration process

Convenient scheduling during the registration process!

Worst doctor ever terrible bedside manner

Dr. Tint Oo demonstrated an appalling lack of professionalism during my consultation. Suffering from a severe throat infection that prevented me from consuming any food, fluids, or medication, I was met with a dismissive attitude. When I explained my dire situation, his callous response was, "What do you want me to do about it," to which I firmly retorted, "You are the doctor." I strongly advise patients to document their interactions with him due to his abysmal bedside manner. Despite my explaining that I hadn't eaten for three days, was unable to work, and was experiencing a high fever, elevated heart rate, and swollen throat, he remained indifferent and seemed eager to rush me out. In contrast, Mrs. Mary Case, whom I initially met, was extremely courteous and professional. I would absolutely refuse to see Dr. Tint Oo again. I am utterly stunned by his complete lack of empathy and medical compassion.

Exceptional care at brooke medical centre

My spouse and I have been patients at Brooke Medical Centre for three years. I am incredibly grateful to all the staff for their exceptional professionalism and compassionate approach. Despite the significant challenges facing the NHS, we have consistently received top-tier medical care. My heartfelt thanks go out to the entire team at Brooke Medical Centre.

Terrible doctor with awful bedside manner

Dr. Tint Oo demonstrated extremely unprofessional behavior during our consultation, becoming visibly agitated and nearly raising his voice when we sought clarification about our child's medical condition. His demeanor was thoroughly discourteous and showed a complete lack of respect.

Disgusting carpet ruined my medical consultation experience

During my recent medical consultation, I was dismayed by the condition of the office floor. The carpet was incredibly filthy, and I was forced to place my bare feet directly on this unsanitary surface with no protective covering. It's clear that this carpet has been neglected for an extended period and desperately needs to be replaced with a more hygienic flooring option that can be easily sanitized.

Worst medical experience ever shocking doctor behavior

A single physician at this facility displays a deeply unprofessional and irresponsible approach. Appears more interested in mundane tasks like adjusting footwear than attentively hearing patient concerns, and demonstrates inappropriate levity when addressing medical problems.

Incompetent medical centre wastes patients time

My encounter with Ecton Brook Medical Centre has been utterly disheartening. Approximately two months ago, I submitted a crucial insurance document requiring a GP's signature, and since I lack a permanent GP, I entrusted the paperwork to the reception staff. However, no communication has been forthcoming. I've been compelled to make weekly in-person visits, where I was consistently met with reassuring smiles and empty promises, yet no actual resolution materialized. The entire experience suggests a pattern of misleading patients rather than providing genuine assistance. The situation is profoundly exasperating, particularly given that we contribute taxes to support the NHS. Even when opting for private healthcare, one remains dependent on NHS procedures, which renders this level of negligence completely unacceptable. I am seriously contemplating launching a petition to address these issues, as patients genuinely deserve meaningful support instead of endless bureaucratic delays and hollow commitments. While I am not someone who seeks medical intervention without good reason, when I do require help, I absolutely expect to be treated with dignity and professional efficiency.

Terrible service and endless waiting at surgery

Truly the most abysmal phone service imaginable. Four separate attempts today, and I remained first in line for 45 minutes each time. This medical practice is a complete disaster and should be completely avoided by anyone seeking competent healthcare.

Unhelpful doctor refused to communicate or assist me

I visited the clinic for a consultation, and when I requested a translation, the physician flatly refused to provide one. When I suggested using Google Translate, he dismissed that option as well. I attempted to describe my medical concerns, but he abruptly told me to schedule another appointment without hearing me out. This encounter was completely unacceptable. It was undoubtedly the most frustrating medical experience I've ever had, and I cannot in good conscience recommend this doctor to anyone. He demonstrated zero empathy or genuine concern for patient care. I believe his name was Jo or Do, though I'm not entirely certain of the exact name.

Frustrating healthcare experience with impossible appointments

It's a pleasant establishment with friendly staff, BUT ONLY IF YOU AVOID REQUESTING A GENERAL PRACTITIONER CONSULTATION. THE MOMENT YOU DO, YOU'RE DIRECTED TO USE ANIMA'S ONLINE SCHEDULING SYSTEM. HOWEVER, BOOKING AN ACTUAL APPOINTMENT REMAINS IMPOSSIBLE. INSTEAD, YOU'RE FORCED TO COMPLETE A DETAILED QUESTIONNAIRE DESCRIBING YOUR MEDICAL NEEDS, ONLY TO BE REDIRECTED BACK TO ANIMA WITHOUT EVER SECURING A PROPER CONSULTATION.

Resilient elder shares inspiring life journey

Been around this place for nearly a quarter-century, and sure, it gets tough sometimes, but I'm 83, battling numerous health challenges, and still kicking. Can't be all that terrible, right?

Worst customer service ever avoid at all costs

The front desk personnel I've encountered are simply unpleasant and irritable. Any sense of warmth or positivity is completely drained from you the moment you interact with them. They're abrupt, perpetually stern, and seem to intentionally create an atmosphere that discourages further engagement. Their complete lack of interpersonal skills and basic human compassion makes the experience so unpleasant that I would genuinely prefer to endure hardship rather than subject myself to their cold demeanor.

Terrible service when diabetes medication was urgently needed

My wife's grandfather accidentally left his diabetes medication behind during his overnight stay at our place, which was quite far from home. We urgently sought an emergency prescription to obtain his insulin. Given the critical nature of his medical needs and the fact he had missed his medication, we were disappointed by the medical staff's sluggish response. Their communication was slow and inefficient, and the personnel we interacted with were dismissive and lacking in compassion.

Frustrating healthcare experience with limited online options

I've been out of medical care for a while now, and suddenly I'm unable to obtain my prescription medications through online physician services. The situation has rapidly deteriorated. I'm considering alternative options. The personnel are friendly, but I find digital interfaces challenging. I'm concerned that elderly patients will soon be forced to physically visit clinics and endure long wait times to consult a doctor. My sole desire is to request my prescription directly from my healthcare provider, not through an intermediary website.

Terrible customer service at local medical clinic

Attempting to engage with this medical facility is utterly futile. Upon requesting to converse with the supervisor, the receptionist abruptly terminated the call.

Rude receptionist ruined my entire morning experience

This morning at 08:20am, my interaction with the receptionist was extremely unsatisfactory. Her demeanor was cold and impersonal, lacking any hint of warmth or friendliness. She was curt and dismissive, showing absolutely no compassion or consideration. I left feeling thoroughly disheartened by the experience.

Gaye saves the day with exceptional customer service

Gaye, the receptionist, deserves high praise for her exceptional effort in resolving my daughter's prescription issue. In stark contrast, the GP was completely unhelpful and disregarded the necessary steps. Gaye truly stands out as a valuable team member at the practice, and I want to express my sincere gratitude for her outstanding assistance.

Dismissive doctors failed to address my serious pain

I've been experiencing persistent abdominal discomfort that's progressively intensifying, and despite my daily attempts to secure a medical consultation, I'm finally granted a telephone appointment where they dismissively attribute my symptoms to menstrual issues. First off, I absolutely know the difference between standard menstrual cramps and this persistent pain. If this were merely period-related, something is fundamentally wrong, especially given that I'm enduring constant pain for months. Their response demonstrates zero compassion or understanding. Considering my ongoing battle with anxiety, which makes even scheduling a phone consultation an emotionally draining challenge, being treated with such callousness is utterly infuriating. Their approach is not just unhelpful, but potentially causing more harm than good to my overall health and well-being.

Solid product meets basic expectations

Satisfactory

Terrible medical practice with unhelpful staff

Absolutely terrible general practitioner. Takes an eternity to process referrals and the front desk staff are incredibly discourteous, routinely blocking patient scheduling. I would never suggest this medical practice to anyone.