Brook Medical Centre

Reckless prescription without proper medical assessment

Extremely disappointing service where they prescribed antibiotics to my child over the phone without conducting any proper medical assessment to determine if the medication was actually necessary.

Worst medical reception ever terrible patient service

From early morning, I've been persistently trying to reach the office to schedule my daughter's appointment. The phone lines were constantly engaged. When I finally got through, the receptionist was unhelpful and dismissive, immediately stating that morning appointments were unavailable without hearing my full explanation. My daughter is suffering from a high fever. The staff member completely ignored my concerns and simply told me to call back at 2:00 PM. I deeply regret selecting this medical practice. Their reception service is absolutely terrible - so poor that I wouldn't even give them a single star. 😡

Terrible service ruined my trust in healthcare

I was quite satisfied with my general practitioner until this morning. When I attempted to contact the office, the phone interaction was shockingly discourteous and confrontational. Being dependent on antidepressants, I now feel completely turned off from seeking care at this practice. The receptionist's hostile demeanor has made me so uncomfortable that I'd prefer to manage without my necessary medication rather than endure such disrespectful treatment.

Terrible customer service at this frustrating clinic

The front desk staff showed complete indifference to my situation. I've been attempting to reach them for an hour this morning, and my calls went unanswered. When someone finally picked up, they suggested booking for the next morning, which seems to be their standard response. This pattern makes it practically impossible to secure an appointment.

Terrible healthcare and zero compassion from this practice

This medical practice is absolutely the most subpar healthcare provider I've ever been associated with. I've been left with a health issue that I strongly believe has been incorrectly assessed, especially considering my long-standing history with this condition. I was essentially told to source my own medication and was denied a prescription that I'm legitimately entitled to receive. The staff demonstrate a complete lack of professionalism and virtually no understanding of mental health support. The reception team are particularly dismissive, appearing both disinterested and woefully uninformed. Their overall service is completely ineffective and frustratingly inadequate.... WORTHLESS

Terrible healthcare with zero patient communication

Substandard care. Despite relocating after a surgical procedure two years ago, I have yet to be introduced to my general practitioner. The front desk staff demonstrate a lack of professionalism and courtesy. During my recent visit, the receptionist blatantly disregarded my presence, interrupting our interaction to assist another patient who had just arrived, effectively bypassing the established queue. Furthermore, they have been uncooperative in providing information about my medical status, and my test results remain absent from the NHS application. Extremely dissatisfied 😒

Worst medical practice ever shocking service nightmare

The service at this practice is ATROCIOUS. Undoubtedly the worst I've ever encountered. Receptionists act overly competent while being incredibly discourteous and dismissive. I personally observed them snickering and mocking patients waiting for incomplete forms. They callously instructed one unfortunate individual to return another time, without providing any clear explanation or timeline. My wife was forced to persistently follow up on blood test results, which were superficially reviewed by reception staff who merely declared 'everything is fine, all looks normal'. Shockingly, it was later discovered she has PCOS, completely contradicting their casual assessment and the GP's initial response - what an egregious misdiagnosis!?!?! Are they incompetent? Furthermore, I was supposedly referred to another specialist by the GP, but this referral remains conspicuously absent. I am utterly repulsed by the abysmal service at this so-called "medical centre" - I could arguably receive more reliable medical guidance from watching television.

Worst medical experience ever with uncaring doctor

Dr. Oo lacks any semblance of bedside manner and ranks as the most unprofessional medical professional I've encountered. Their approach is cold, disinterested, and devoid of any compassion, leaving patients feeling completely unsupported and disregarded.

Terrible doctor and staff avoid this medical nightmare

This medical facility completely fails at patient care. Dr. Oo is arguably the most incompetent physician I've encountered, consistently ignoring patient input and rushing through examinations without thorough diagnostic consideration. The practice manager is equally inadequate, demonstrating a profound lack of leadership and professional competence. This entire healthcare establishment desperately requires a comprehensive overhaul, with an urgent need to recruit skilled, compassionate staff genuinely committed to patient well-being.

Unprofessional receptionist ruins medical office experience

The front desk staff member exhibits a consistently unpleasant demeanor. Despite lacking medical credentials, she frequently offers unsolicited and condescending medical opinions. While I'll refrain from identifying her, she has been employed at the practice for an extended period. Everyone experiences occasional frustration, but her attitude appears perpetually negative. On the rare occasions I contact the office and she answers the phone, her rudeness is invariably apparent.

Dangerous medical advice avoid at all costs

Extremely subpar medical care, with prescriptions being issued over the phone without any proper medical assessment. I would strongly advise against using this service, especially for pediatric healthcare.

Friendly service that goes above and beyond

Consistently supportive and dependable

Great medical care during challenging pandemic times

Outstanding care provided by Dr. OO and the front desk team, particularly noteworthy given the current challenging healthcare landscape and reports of subpar performance at other medical practices. I wholeheartedly endorse this practice and express my sincere gratitude.

Exceptional medical care with lightning-fast service

Incredibly prompt and efficient service. Received immediate attention and swift communication. The medical care provided was comprehensive and detailed. The entire staff was exceptional. Grateful for the outstanding experience in every interaction.

Quick and friendly medical service

Scheduling my visit was a breeze, and the time spent in the waiting room was minimal. The personnel were incredibly friendly and accommodating.

Great medical care with helpful and efficient staff

I've been a patient at this medical practice for quite some time, and my family has been loyal to them as well. Their morning callback system at 8am to discuss health concerns is really convenient. They're often able to prescribe medication without requiring an in-person visit, which I appreciate. The front desk staff are incredibly supportive and professional, despite having a challenging role that often goes unnoticed. I'm fully confident in recommending this healthcare provider to others. My sincere appreciation goes out to their team.

Terrible service from an unprofessional medical receptionist

The front desk staff exudes an unwarranted sense of superiority, acting as if her administrative role trumps medical expertise. It's deeply concerning how her power-hungry attitude might be preventing patients from accessing critical healthcare services while she casually monopolizes the phone line.

Rude service and unhelpful telephone support

The customer service representatives I spoke with were unhelpful and unprofessional. It's clear they would benefit from improving their communication skills and learning how to properly interact with customers.

Kindness doesn't cost a single penny folks

Kindness comes at no extra charge

Compassionate care at its medical best

Delightful medical staff, from the compassionate doctors to the friendly nurses and welcoming receptionists, who made my visit pleasant and comfortable.