Brook Medical Centre

Friendly receptionist made my medical booking easy

Got in touch to schedule a doctor's visit, and Charlotte was incredibly kind during our phone conversation. She went above and beyond to help me, managing to secure an appointment much quicker than I anticipated. Exceptional customer support!

Great service from friendly medical receptionists

I'm genuinely impressed with my recent interactions with the medical office staff. The receptionists have been incredibly courteous, warm, and understanding. They carefully walked me through everything and managed to schedule an appointment for me in just half an hour. I'm optimistic that this high level of service will persist. 😊😊

Compassionate care that goes above and beyond

Following my recent significant surgical procedure, my physician reached out within days to discuss my medication regimen and potential additional support requirements. They also scheduled a blood pressure assessment. Their approach was incredibly compassionate and responsive. During the blood pressure check, the nurse promptly committed to sharing results with my doctor, and remarkably, I received updated medication within 24 hours. Their efficiency was truly impressive. I've been a patient at this medical practice for two years, and consistently experience swift, professional medical attention. The reception team is equally courteous and helpful. I cannot recommend this surgery more highly, as my care has been consistently outstanding throughout my entire experience with them.

Quick and compassionate healthcare experience

Fantastic same-day scheduling with a compassionate physician who truly heard my concerns and helped me feel completely comfortable during the consultation.

Exceptional care from a compassionate respiratory nurse

My appointment with Sarah, the Respiratory Nurse Practitioner, was outstanding. She demonstrated remarkable professionalism through her efficiency, expertise, comprehensive knowledge, incredible patience, and genuine compassion. An absolutely excellent healthcare experience.

Painfully long wait for medical care

Waited an excessively long time - from initial online contact to actually meeting with a healthcare provider, the total elapsed time was two and a half hours.

Tragic misdiagnosis led to devastating loss of daughter

My daughter, aged 27, recently passed away after a grueling two-year fight with spinal cancer. Her initial diagnosis came in March 2021 at the emergency room, but six months earlier, Brook Medical Centre dismissed her concerns, incorrectly attributing her symptoms to sciatica and suggesting weight loss. Their misdiagnosis was tragically wrong. Our entire family is now left shattered and heartbroken.

Exceptional care that exceeded my expectations

Exceptional assistance, much appreciated! The day I called, the healthcare professional expertly addressed my concerns, providing clarity and comfort. Truly outstanding service, thank you so much.

Great service and professional medical care

Scheduled a consultation via their website. Received a prompt reply. The physician provided top-notch treatment, and the nurse practitioner followed up brilliantly.

Exceptional service when phone lines failed me

Visited the office in person after experiencing phone difficulties, approached the receptionist while still on the call, and was promptly scheduled for an appointment. Exceptional service, absolutely perfect.

Worst medical clinic ever terrible customer service

This medical facility deserves absolutely no recommendation whatsoever. Their phone system is a complete nightmare, requiring a 40-minute wait only to be informed that no appointment slots are available, either today or in the foreseeable future. What possible value does such a useless service provide?

Worst medical experience ever nightmare from hell

These medical professionals are absolutely revolting and represent the absolute worst in healthcare. They deserve zero recognition and should not even qualify for a single star rating.

Frustrating healthcare service with endless appointment struggles

I've reluctantly switched general practitioners after being with this clinic my entire life. Booking an appointment has become incredibly challenging. Phone calls are redirected to their online system, and the online system sends you back to phone support. There's an extremely narrow timeframe in the morning where you might secure an appointment, but even then, the waiting times are ridiculous. As if that weren't frustrating enough, they consistently mess up my prescription every single month. Despite my careful and timely prescription requests, they repeatedly fail to accurately process and provide the correct medication. This level of service is completely unacceptable and requires immediate improvement.

Frustrating phone system ruins customer experience

Navigating their appointment booking system is a frustrating ordeal. You're forced to endure a lengthy 2.5-minute recorded message before even attempting to schedule, and one mistimed button press means you're immediately disconnected and must restart the entire process. Most people resort to using speakerphone just to manage this cumbersome interaction. The entire approach to service access is remarkably inefficient and user-unfriendly.

Horrible service worst doctors surgery in stoke

I cannot emphasize enough how terrible this medical practice is. The phone wait time is an excruciating 35 minutes minimum, and their online services are completely non-functional. The receptionists act as self-appointed gatekeepers, deciding arbitrarily who deserves medical attention within a two-week window, if at all. They are inflexible about timing - calling even slightly before 11am will get you nowhere if they deem your issue inconvenient. Mental health concerns are particularly poorly handled, with dismissive offers of a crisis number and a distant appointment. Children's health symptoms are seemingly irrelevant to them. Their pre-recorded message about respecting staff is laughably hypocritical, as no reciprocal respect is offered to patients. If you somehow manage to see a competent doctor, consider yourself lucky. An incorrect diagnosis from the wrong physician could potentially land you in hospital, where medical staff will spend a week correcting the initial practice's mistakes - keeping you away from your family. Without doubt, this is the absolute worst medical practice in Stoke.

Frustrating booking system wastes customers time

The recently implemented booking platform is utterly inefficient and frustrating. Upon attempting to schedule an appointment, you're greeted by an automated message suggesting online booking due to overwhelmed phone lines. However, after navigating the digital system, you receive a text instructing you to call back for routine appointments - which defies logic. Why can't standard appointments be arranged electronically? As full-time workers, spending over three-quarters of an hour on hold is simply not feasible or practical.

Worst customer service nightmare ever

Utterly astounded by the sheer level of ineptitude displayed here. I've encountered many services in my time, but this takes the cake for complete and utter mismanagement. The lack of basic professional skills is truly remarkable, and not in a good way.

Frustrating app with terrible patient support system

I sought guidance through the app, and after a three-day delay, was instructed to schedule an appointment and call post-11am. Following a 39-minute wait, during which I had only progressed 4 positions and remained at number 14, I terminated the call. My attempt to book an online appointment was futile, as this option was unavailable for this medical practice. If the intention is to discourage in-person visits for inquiries and appointments, it is imperative to maintain sufficient staffing to handle incoming calls effectively.

Terrible healthcare service puts patients lives at risk

The absolute worst medical practice imaginable! I've been dealing with a painful groin lump for a quarter of a year, and today I took time off my remote job to secure an urgent consultation, only to be told to call back at 11am to schedule a routine appointment two weeks from now. The reception staff are incredibly incompetent and seem completely unqualified. I am definitively switching healthcare providers at the earliest opportunity. Their level of unprofessionalism is shocking and dangerous - I genuinely believe they could cause serious harm or potentially have already done so. I've never encountered such a monumentally unprepared and careless medical team, and they absolutely deserve to be reported for medical negligence!

Smooth dental visit with friendly and efficient team

The scheduling went smoothly, and the personnel were courteous and highly competent throughout my visit.