Brookmill Medical Centre

Phone lines constantly busy and disconnected

Disappointing experience at this medical centre since my recent registration. The telephone line is frequently engaged, and even when I manage to join the queue, calls tend to disconnect before reaching reception staff. I require ongoing medication. The receptionist suggested I use the website to arrange my prescriptions through a pharmacy chain. However, after two weeks, the pharmacy notified me by email that they were still awaiting authorisation from my GP. I am considering transferring to an alternative GP practice.

Reception staff dismissed concerns without seeking help

I had a disappointing experience with the reception staff today. When I called at 17.40 seeking guidance regarding a health concern, the person who answered did not introduce themselves and failed to record my details or contact information. They informed me the practice would be closing shortly, though I believed the surgery remained open until 18.30. Despite explaining that I needed advice, I was instructed to call back at 8am the following day when urgent appointment slots become available, or alternatively to submit an online form during the 10am to 2pm window. When I asked what I should do in the interim, I was simply directed to contact 111. The staff member did not consult with colleagues or a clinician regarding my query. I felt let down by the level of service provided on this occasion.

Phone lines constantly busy and slow to respond

I have concerns about the reliability of this practice since transferring my registration and beginning my care with them. The service has been disappointing so far. During my pregnancy, I have been directed to contact the practice for various matters, but I consistently struggle to reach them as the phone lines are perpetually engaged. When I submit inquiries through their online form, the response time is lengthy, often taking nearly two days before receiving a call back. I am frustrated with the level of service and am seriously considering changing practices before my baby arrives, as I do not feel confident in their dependability. I am quite dissatisfied with my experience. ☹

Got through on the phone quickly

Called and received what I needed.

Reception staff were dismissive and unhelpful

Unhelpful, unprofessional and dismissive. These three words capture the experience with the front desk staff upon arrival at the practice.

Difficult to reach by phone but helpful

Attempted to call earlier today but encountered difficulty reaching the practice. There ought to be a more straightforward method of getting in touch. Apart from this, I am quite satisfied with the service.

Booking system's become harder to navigate

The practice was excellent initially but has experienced a decline over time. I would not suggest it to others.

Long-term patient appreciates consistent professional care

I have been a patient at this practice for two decades and have consistently received excellent professional care from all the clinicians I have encountered throughout my time here. The surgery operates with impressive efficiency and organisation.

Helpful staff throughout my entire time here

I have been attending this practice throughout my entire life and have awarded a five star rating because every team member, across all these years, has consistently demonstrated helpfulness in every aspect of my care. I am grateful to everyone involved.

Wouldn't go anywhere else for care

I have complete confidence in this practice and wouldn't consider seeking care elsewhere.

Parking situation makes visits unnecessarily stressful

The parking situation at this surgery has become quite challenging. I spent considerable time circling around this morning trying to locate a space and eventually had to park in a nearby side street away from the main area. The Medical Centre's own car park appears to be reserved exclusively for staff, despite appearing to have available capacity.

Long-term patient with consistent care

I have been a patient at this practice for approximately 18 years and would strongly encourage others to consider registering here.

Reception staff could be more helpful

I have been a patient at this practice for a considerable time, however the standard of service has deteriorated in recent times. Some members of the reception team lack helpfulness, and there appears to be a general atmosphere of dissatisfaction among the staff.

Long-term patient pleased with consistent service

I have been a patient at this practice for over twenty-five years. There have been various changes throughout that time, but I have consistently been very satisfied with the care and service provided to me.