Brookside Group Practice

Brookside medical team saved my day

Throughout my interactions at Brookside, I've consistently experienced top-notch care from all staff members, including physicians, medical professionals, and front desk personnel. Despite facing challenges during the pandemic with limited personnel, they have maintained an impressive level of service, and I've never encountered a single disrupted or canceled appointment. This healthcare facility is truly a valuable resource for our community.

Struggling to book an appointment online

Title: Once a Quality Surgery. A Few Compassionate Doctors Still Exist - If You Can Find Them. How to boost profits? Simple: become as inaccessible as possible and push patients toward additional paid services. Attempt to book an appointment online, and you're met with a labyrinth: 'e-consult' or 'book online'. Click 'book online', and you're redirected to NHS App information or Patient Access. Confused? You're essentially forced back to the dreaded 'e-consult' option. Your challenges are just beginning! Numerous services are listed - select 'shoulder problem', and you're presented with three choices: 1. Consult a pharmacist (apparently now acting as surrogate GPs who can diagnose, treat, and see you immediately - really?!). 2. Get NHS self-help advice. 3. Contact your GP practice. These generic responses apply to every listed condition. From here, computer algorithms become your pseudo-physician. You're bombarded with sensible and nonsensical questions. If your condition is severe, alarming red instructions appear, essentially telling you the system will 'terminate' and require your intervention - leaving you uncertain about next steps. Despite warnings that choosing a lenient option risks your health, you proceed. Somehow the form submits, promising a review in two days and a potential telephone consultation that might determine whether you're worth a GP examination. You'll likely be dismissed during this anticipated phone call. If you miraculously secure an appointment weeks later, congratulations. But no guarantee exists of specialist referral - you're entirely dependent on the GP's discretion. Only by chance might you encounter an 'old-school' physician willing to listen. Verdict: 1. NHS has transformed into an ambiguous public-private hybrid. 2. Profit strategies involve reducing accessibility and indirectly pushing patients toward private services. Recommendation: Restore traditional service models. Patients - especially elderly individuals and parents - require direct, unencumbered healthcare access. Your fundamental purpose is healing, nothing more. Footnote: The surgery's website suppresses critical reviews - I've attempted submission. Observe for yourself: such a large practice, yet merely 14 reviews.

Caring staff amid nhs challenges

Despite the immense strain currently facing NHS services, the staff at this medical practice, across all roles, consistently demonstrate exceptional dedication. They provide outstanding, patient-centered care that truly sets a high standard. 5*'s

Frustrating referral process with unhelpful staff

Scheduling an appointment is incredibly frustrating and overwhelming. After all necessary confirmations, it took over two weeks to secure a referral to a private hospital. The reception staff consistently redirect patients to call 111 instead of helping book an actual appointment. It seems clear that this general practitioner has no genuine concern for their patients' well-being.

Smooth check-in with baby at clinic

Pleasant visit with my infant, with smooth self-registration and attentive service during the appointment. Just a tip: if you're driving, plan to arrive a bit earlier since parking can be challenging to secure.

Friendly staff made my visit smooth

The personnel consistently demonstrate exceptional support, with the front desk staff being particularly attentive and responsive to my individual requirements as a patient.

Smooth online booking after rocky start

After relocating to the region in 2021, I initially felt frustrated by the difficulty of scheduling an appointment via phone, and in-person visits were not permitted. I attributed these challenges to pandemic restrictions and the significant senior population in the area. Recently, I've found my experiences to be quite positive, and I genuinely value the services they provide. The digital booking platform and associated documentation process are particularly user-friendly.

Terrible service during morning rush

Customer service has deteriorated drastically, completely lacking empathy and support!

Frustrating phone tag with medical center

I got this referral through my occupational health clinic. Their phone line consistently redirects to voicemail. When they finally returned my call, I was unavailable due to another conversation. Their message promised a follow-up call that never materialized. To make matters worse, I've now been redirected to Wokingham Medical Center, which has an even lower reputation. Frustrating!

Quick morning service at airport

Quick and personable service with a smile.

Ignored and dismissed at my local surgery

Would rate zero stars if possible. It's truly disappointing because they once provided excellent medical care. They demonstrate complete indifference towards patients - I've submitted approximately 30 e-consultation forms since my daughter's birth and continue to feel unheard. Their information regarding medications is unreliable. When I inquired with a doctor today about potential medicine interactions, I received a dismissive "should be okay to take them together" - SHOULD BE?!!! It's absolutely appalling that not a single healthcare professional in this practice has recognized my evident mental distress, despite numerous desperate attempts to have my symptoms taken seriously. I suspect they would remain oblivious even if I were mere hours from a critical medical emergency. My sole recommendation is to steer clear of this practice.

Weird support team from another world

Terrible interaction that just led me astray; their support seems completely disconnected, as if they're operating from another dimension entirely.

Worst gp with zero compassion

Absolute worst general practitioner in the area, completely ineffective. They display zero empathy, showing no concern whatsoever for patients' discomfort or medical issues. Extremely poor service.

Losing our local doctor's practice nearby

Removed from the medical practice's patient list, my kids are now without healthcare providers, despite the clinic being just a short walk away. I'm eagerly anticipating our relocation so we can register with a new medical practice.

Impossible to book a doctor's appointment

Impossible to schedule a consultation, constantly being funneled to 111 instead. I've wasted two full days attempting to secure an appointment. My online consultation submissions have been ignored twice. Absolutely appalling service.

Terrible doctors who don't care anymore

Absolutely dreadful medical practice that should be steered clear of. What might have been acceptable a decade and a half ago has seriously deteriorated. I'm actively seeking to transfer to a different general practice to escape this disorganized group. They constantly rotate unfamiliar physicians, I've never once encountered my designated doctor, and they appear to have completely abandoned any standard of professional care. Without doubt, this is the most substandard GP surgery I've ever experienced, and the quality is thoroughly disappointing.

Friendly doctor with mixed reception vibes

Solid primary care physician with a professional staff that ranges from friendly to somewhat formal in their approach.

Friendly team made my day better

Exceptional customer care delivered by courteous and composed personnel.

Caring doctors who really listen

Fantastic medical practice. They consistently demonstrate a genuine commitment to patient care and go above and beyond to provide support.

Frustrating wait for senior mom's care

I'm struggling to schedule a doctor's visit for my elderly mother, who's 89 and dealing with health complications. Every time I try to book an appointment, I hit roadblocks. Just last week, I managed to call, but they had no available slots. I'm completely at a loss about how to proceed and get her the medical care she needs.