Brookside Group Practice

Pancreatitis missed for months by gp

Four years back, my medical experience was nothing short of frustrating. My healthcare providers consistently dismissed my stomach pain, attributing it to muscle issues. Each appointment was disappointingly brief, lasting merely 5 minutes, with instructions to return the following month if symptoms persisted. This pattern continued for four months until I reluctantly sought emergency care at A&E. Initially, the emergency staff gave me a hard time due to my doctor's lack of referral, making me feel like I was wasting their time. However, they eventually took a blood sample, which revealed I had Pancreatitis. Shockingly, no further investigations or guidance were provided to understand the underlying cause. Now, I'm facing another medical challenge with a cyst in my wrist. The treatment requires funding, which has been repeatedly rejected. I'm left wondering: aren't I entitled to proper medical care through the NHS? What was the purpose of paying taxes all these years? These healthcare professionals seem nothing more than shameless opportunists.

Worst hospital care ever in downtown clinic

Practically worthless unless you're facing terminal illness. The sole redeeming quality is that a few physicians display some compassion.

Quick surgery but tough scheduling

Excellent medical procedure with incredibly supportive physicians. The only drawback is their high patient volume, which can make scheduling appointments somewhat challenging and potentially delay treatment.

Friendly staff made my checkup easy

Exceptional medical team with compassionate professionals who truly care about patient well-being. The entire staff and physicians are attentive, knowledgeable, and dedicated to providing top-notch healthcare.

Quick same-day care when needed

I've consistently found this medical practice to be accommodating, with appointments readily available for both scheduled and urgent needs. There was one instance with a receptionist who came across as somewhat brusque and less than cheerful - not ideal when you're already feeling unwell - but I was still able to consult with the doctor, which was my primary concern. In contrast, the other front desk staff have invariably been courteous and supportive. While same-day appointments typically involve a considerable waiting period, I've always appreciated that I ultimately get seen on the day I need care. So, while not flawless, the overall experience has been quite positive.

Friendly team helped us settle in

The team here went above and beyond in assisting us. As newcomers to the neighborhood, we were greeted with exceptional kindness and professionalism by their welcoming staff and front desk personnel.

Quick help when I needed it

They're absolutely fantastic, consistently going above and beyond to accommodate you whenever possible!

Terrible receptionist ruined my whole visit

The staff's lack of professionalism was evident from the start. The receptionist I encountered was exceptionally discourteous, displaying a complete disinterest in assisting me and treating my simple information request as an unwelcome burden. The medical facility itself appears antiquated, consistently behind schedule, and creates a thoroughly dispiriting environment even under the most favorable circumstances. Substantial reforms are urgently needed.

Scary doctor visit left me uneasy

Unsettling experience. I'm hesitant to return to this medical office without first being informed about which physician will be treating me.

Waited forever at the hospital

Getting this procedure is pretty standard - expect to spend a lot of time waiting around, just like with most medical treatments.

Impossible to get a doctor's appointment

Absolutely dreadful experience. Scheduling an appointment seems impossible. Steer clear of the Brookside Groups practices at all costs - Extremely unsatisfactory.

Long wait times ruined everything

Completely unacceptable - you'll invariably be stuck waiting MORE THAN SEVEN DAYS just to get an appointment. Steer clear if possible.....

Professional team made me feel safe

Absolutely the most exceptional surgical team and medical professionals I've encountered throughout my entire seventy-three years of life

Trusted neighborhood clinic for decades

Welcoming staff. I've been coming to this clinic for an extended period.