Brotton Surgery

Very organised and efficient appointment

Highly commendable, demonstrating strong organisation and effective operations.

Friendly reception made the visit pleasant

Excellent practice with welcoming and exceptional team members.

Felt genuinely listened to about my health

Today I had an extended appointment with a clinician at the practice. They listened carefully to the details of my medical history as a new patient. They explained everything regarding my health concerns and current medications. They reviewed and provided guidance on every aspect of my health matters, enabling me to make informed decisions. At no point did I feel hurried or addressed in a condescending manner. I left the surgery feeling considerably better, reassured that my health was in capable hands and would be properly monitored. All healthcare professionals should demonstrate such empathetic listening skills. Thank you very much.

Helpful receptionists made booking straightforward

Wonderful practice with excellent team members! I would certainly suggest this surgery to anyone seeking healthcare. From the courteous and knowledgeable reception staff through to the clinical professionals, I have consistently received outstanding care. The dedication shown by everyone is truly valued and much appreciated. x

Friendly staff made me feel welcome

Excellent healthcare professionals and front desk staff. This is the finest GP practice I have experienced.

Reception staff made me feel genuinely heard

I have consistently received excellent service from this surgery since registering with them several years ago. All of the staff members I have encountered have been wonderful, including those working in reception and administration, though one particular clinician has been especially memorable for their caring and compassionate approach. Appointments never feel hurried, and there is genuine attentiveness to patient concerns. This individual is a real asset to the practice.

Reception dismissive when raising serious health concerns

I felt the practice demonstrated an unhelpful approach to my care. I attended with concerns about physical symptoms including breathing difficulties and heart palpitations during routine activities. These were attributed to anxiety rather than investigating underlying causes. Following a concerning diagnosis elsewhere, I returned with ongoing breathing difficulties but was advised to arrange a routine appointment rather than receive immediate assessment. I felt my symptoms were not properly investigated or treated, and I was sent away without appropriate support. I have significant concerns about the quality of care provided and believe other patients may have had similar experiences. I would not recommend this practice to others seeking medical attention.

Dismissive attitude towards older patients

Very poor attitude towards older people. This concern has grown after several appointments. There appears to be a view that resources should not be spent on patients of advanced age.

Efficient waiting room and quick referral process

What a welcome change. A helpful member of staff arranged a referral promptly. The waiting area was well-organised and ran smoothly.

Staff went the extra mile to help

An absolutely wonderful medical practice. I have been a patient here for many years and consistently find that all members of staff, including clinical and administrative teams, make genuine efforts to provide excellent care and support. I am very grateful for their dedication.

Prescription delays left us without needed medication

Would rate zero if possible. I have been waiting throughout the day for a prescription for my mother who has a serious illness. Even after receiving two prescriptions, we are still missing some of the medication needed. I feel the practice does not prioritise these matters adequately, and I found the reception staff to be overly intrusive.

Long wait times and poor communication

The service provided was deeply disappointing and fell well short of what would be expected from a medical practice.

Practice doesn't prioritise vulnerable patients

A practice that appears to be experiencing difficulties. There seems to be a prioritisation of financial interests over service provision for those with greater needs. This approach appears to extend to the wider team within the practice.

Friendly reception staff made the visit pleasant

Excellent medical practice

Staff were friendly and welcoming

Excellent team with a welcoming and approachable manner.

Felt listened to and well cared for

Excellent practice with trustworthy care. Thank you

Doctors who actually listen to you

Positive experience with the medical team

Knowledgeable and caring practice staff

Extremely knowledgeable and compassionate healthcare professionals. A wonderful practice overall.

Friendly reception made the visit worthwhile

Excellent healthcare provider