Broughton House Gp Surgery

Disappointing first visit to referred doctor

I recently visited this establishment for the first time, accompanying my son on a referral. Our experience was far from satisfactory. The punctuality was lacking, as we were not seen at our scheduled time. When we were finally called in, the doctor's opening question about my expectations for the visit immediately set a negative tone. I found myself biting my tongue, resisting the urge to express my frustration outright. Despite my efforts to maintain a civil discourse, the consultation proved to be an exercise in futility. The doctor's approach was ineffective, and their decision to bring in a colleague only resulted in us being directed to read information from a website - hardly the personalized care we had anticipated. I sincerely hope we are not required to return to this practice. Their inability to address our concerns or provide meaningful assistance was thoroughly disappointing.

Improved service at once-struggling surgery

I've noticed a significant improvement at this surgery recently. The reception area, which was once a source of frustration, has undergone a positive transformation. The new staff members behind the desk are noticeably more attentive and proactive in assisting patients. It's refreshing to see them going the extra mile to address concerns and provide support. Booking appointments has become a smoother process, with reduced waiting times and increased efficiency. This change has made a world of difference for patients like myself who rely on timely medical care. I sincerely hope this upward trend continues. The efforts to enhance patient experience haven't gone unnoticed, and I speak for many when I say we truly value these positive changes. Keep up the good work - it's making a real difference in our healthcare journey.

Exceptional care eases doctor anxiety

I've had an incredible experience with this medical practice. The level of care and compassion I've received is truly outstanding. As someone who's always been anxious about medical visits, I can't express how much their kindness has meant to me. Every staff member, from the front desk to the physicians and nursing team, has consistently gone above and beyond to ensure my comfort and well-being. I've undergone several procedures here, and each time, I've been impressed by their expertise and attentiveness. Their patience and understanding have been invaluable in helping me overcome my fears. Without hesitation, I wholeheartedly endorse this practice. If you're seeking top-notch medical care delivered with genuine warmth and professionalism, look no further. They've set the bar incredibly high, and I couldn't be more grateful for the exceptional treatment I've received.

Terrible service: Long waits and poor care

This medical practice is an absolute farce and should be avoided at all costs. Patients can expect to languish on hold for no less than half an hour, though it's far more likely to stretch to 45 minutes or even a full hour. The supposed expertise of the GPs is dubious at best, seemingly limited to information one could easily obtain through a cursory internet search. In my personal experience, I've encountered multiple instances where I was merely advised to take paracetamol, only to return the following day with exacerbated symptoms. The level of care and attention is woefully inadequate.

From frustration to understanding: A reception tale

I recently had an outstanding experience during my visit. The charming receptionists were incredibly helpful. Although I arrived feeling quite frustrated, they patiently elucidated the circumstances, which significantly alleviated my irritation by the time I left.

Caring doctors with easy appointment scheduling

I highly recommend making an appointment before visiting this medical practice. The physicians here consistently demonstrate their expertise and genuine concern for patients' well-being. Their attentive approach and professional demeanor create a comfortable environment for those seeking medical care.

Nightmare scheduling: Appointment woes

I had an absolutely dreadful time trying to secure an appointment. The process was so frustratingly convoluted that it bordered on the absurd. It felt like I was attempting to navigate an impenetrable maze, with each turn leading to yet another dead end. The sheer difficulty of booking a simple slot left me exasperated and questioning the competence of their entire operation. This level of inaccessibility is simply unacceptable in this day and age.

Patient's frustrating experience with surgery mix-up

The experience at this medical facility was utterly disgraceful. Upon arrival for my scheduled ECG at the Blackburn Road location, I was met with confusion and incompetence. The staff seemed clueless about my appointment, claiming it was actually booked at Broughton House. With barely any time to spare, I rushed to the other location, only to be told there was no record of my appointment there either. This level of disorganization and miscommunication is unacceptable for a healthcare provider. The entire ordeal left me frustrated, inconvenienced, and questioning the competence of their administrative processes. It's concerning to think how such poor management might affect patient care. I would strongly advise anyone considering this practice to reconsider their options.

Frustrating phone system mars good doctor care

I've consistently had positive encounters with the physicians I've consulted at this practice. However, the communication system and front desk operations are utterly inadequate. Today, I've spent hours attempting to verify my upcoming appointment details, only to be met with frustration. The phone line either emits a busy signal, offering no option to join a queue, or it endlessly rings without anyone picking up. It's truly disheartening to experience such poor administrative support in an otherwise competent medical facility.

A disappointment beyond words

This establishment is an absolute disaster. The experience was nothing short of dreadful, leaving me utterly disappointed and frustrated. Every aspect fell woefully short of even the most basic expectations. I wouldn't recommend this place to my worst enemy. It's a complete waste of time and money, and I regret every moment spent there. Avoid at all costs if you value your sanity and well-being.

Exceptional care despite reception challenges

Dr. Milligan exemplifies exceptional medical care, consistently surpassing expectations. While interactions with the reception staff can occasionally prove challenging, the physician's unwavering dedication and professionalism unequivocally merit a five-star rating. The doctor's expertise and commitment to patient well-being truly shine, overshadowing any minor administrative hurdles one might encounter.

Frustrating experience with doctor's appointment

After weeks of persistent attempts, I finally secured a telephone appointment with the clinic. However, the scheduled 2:30 PM call never materialized. When I inquired, they postponed it to after 3:30 PM. Despite having my phone on high volume and connected to my watch, I somehow missed their call at 15:26 - it didn't even register a ring or vibration. Upon contacting the surgery, I was informed of their two-attempt policy. Despite having a 5 PM nurse appointment, the receptionist initially claimed no availability until after the 16th due to the doctor's full schedule. After expressing my frustration, they miraculously found a slot for Thursday. This experience has been utterly disappointing, especially considering my 16-year loyalty to this practice. I'm now seriously considering switching to a different surgery and cannot, in good conscience, recommend their services to anyone.

Nerve-wracking experience: A place to avoid

Steer clear of this establishment unless you're keen on a nerve-wracking experience. The atmosphere here is enough to make your skin crawl and your patience wear thin. From the moment you step inside, you'll find yourself counting down the seconds until you can escape. Save yourself the headache and find a more pleasant venue to spend your time and money. Trust me, your sanity will thank you for giving this place a wide berth.