Brownlow Health @ Kensington Park

Terrible place for mental health support

If you struggle with mental health challenges, this place is not recommended for you.

Impossible to get a doctor appointment anywhere

Every weekday I attempt to schedule a doctor's appointment, but I'm consistently told no slots are available. I'm enduring relentless bodily pain that spans my arms, sides, abdomen, buttocks, and legs - characterized by burning sensations, persistent aches, and uncomfortable pressure. [ ] Continuous physical heaviness [ ] Swelling throughout arms, legs, sides, buttocks, back, stomach [ ] Perpetual exhaustion/fatigue [ ] Skin feels constricted or overly taut [ ] Bruising with minimal provocation [ ] Depressed emotional state, heightened anxiety, or anger stemming from constant pain [ ] Sleep disruption due to ongoing discomfort [ ] Muscular stiffness and restricted mobility and I'm unable to secure even a basic appointment to consult a physician. I can't manage this anymore; I desperately need medical consultation or at least a callback regarding my health issues

Terrible medical centre service and rude receptionists

The reception service today was extremely poor. It seems a select few receptionists at Kensington Park Medical Centre have an aversion to patient inquiries and show little empathy towards chronic and mental health conditions. Their unprofessional conduct includes abruptly hanging up calls, playing communication games, and being deliberately unhelpful. I have documented evidence of their inappropriate behaviors, even using an alternate phone to eliminate potential device-related excuses. Only when I threatened to file a complaint did they exhibit any semblance of courtesy, and even then, their communication was dripping with sarcasm. I've been waiting three days for critical medications - epilepsy, heart, stomach treatments, and inhailers - and after calling three times today, I was dismissively told to dial 999 if experiencing wheezing, despite needing a prescription, not emergency services. While the doctors are exceptional, certain receptionists demonstrate an unacceptable level of disrespect. I am requesting the manager contact me to formally address the unprofessional conduct of two specific staff members, whose identities I will withhold out of professional courtesy. However, I intend to comprehensively illustrate the substandard customer service and cruel treatment of vulnerable patients. Their approach is nothing short of inhumane.

Consistently behind schedule and utterly frustrating

Consistently tardy by at least half an hour. Absolutely dreadful.

Frustrating phone nightmare with zero appointment success

I began attempting to contact the clinic at 8 am, with the phone line consistently busy and disconnecting, until I finally reached them at 8:27 am. I was placed in a queue, positioned as number 27, and remained on hold for 36 minutes and 18 seconds, only to be informed that no appointments were available. I expressed my frustration to the receptionist, explaining that I had woken up extremely early specifically to schedule a GP consultation due to a potentially serious concern. After enduring a 30-minute and 18-second wait, being told to call back the next day was incredibly disheartening. The call records on my phone serve as irrefutable proof of this exhausting and unproductive experience.

Helpful medical care with friendly physician

Competent medical professional

Dangerous healthcare fails patient with critical needs

Terrible experience - seek alternative care if possible - numerous patients are not receiving accurate diagnoses - I've been given medication that conflicts with my condition, and despite calling the medical office three times regarding these drugs, I've received no reply - I've been without critical preventive medication for my severe COPD for more than a week, leaving me in a vulnerable and dangerous situation

Compassionate doctor who truly listens and cares

During my latest medical appointment, I was fortunate to consult with Dr. Cut. She's a compassionate and exceptionally supportive physician who truly stands out. Dr. Cut carefully listened to every detail of my health concerns and offered thorough, personalized care. Her warm demeanor and professional approach completely transformed my healthcare experience, leaving me feeling truly valued and understood. I cannot recommend Dr. Cut highly enough for anyone seeking a medical professional who combines genuine empathy with medical expertise. Her commitment to patient care is truly remarkable, and I am deeply appreciative of the exceptional treatment I received.

Decent doctors make up for mediocre reception

The clinic receives a modest two-star rating, primarily due to the commendable presence of Dr. Howard and Dr. Hale. However, the front desk and overall reception experience tends to be inconsistent and unpredictable.

Discriminatory staff made my medical experience horrible

Jo and the entire reception staff exhibit discriminatory behaviors towards individuals of diverse nationalities and cultural backgrounds, which is completely shocking. I was compelled to escalate my concerns to a higher management level before I could even be properly registered at this practice. The entire experience made me feel profoundly marginalized, and it seemed abundantly clear that my treatment was directly linked to my accent. The receptionists' conduct is utterly disgraceful and unacceptable. Disgrace to the reception team

Frustrating online system ruins good medical practice

I have no complaints about the staff or the service I've experienced at this practice. Since registering when I moved here in October 2020, I've attended numerous appointments for different reasons. However, the practice has inexplicably switched its online health platform, seemingly for financial motivations, and the new system is far from seamless or intuitive. Previously, I could effortlessly use the NHS app for e-consultations, prescription management, record checking, and viewing test results. Now, I'm forced to use a different platform on the GP website that failed even during my registration attempt. I strongly urge them to revert to the previous system!

Terrible healthcare for lgbtq+ patients avoid doctor hale

Without a doubt, this is the most dreadful medical practice I've ever encountered. They've always had problems, but the recent incident pushed things over the edge. If you're part of the LGBTQ+ community, they'll mock and belittle you. One of the physicians actually smirked when I disclosed my assault, showing zero empathy or genuine concern. He hastily handed me some medication and dismissed my experience, offering a vague hospital referral with no clear timeline. It's deeply disheartening that this is the level of care we receive. The doctor responsible for this unprofessional treatment was Doctor Hale, and I strongly advise any LGBT individuals to steer clear of him and this practice altogether.

Frustrating experience with unhelpful medical staff

Subpar customer service occurred recently due to misinformation provided by the front desk staff. It appears that a small group of receptionists at Kensington Park Medical Centre seem uncomfortable when patients seek clarification. I was incorrectly informed that early morning walk-in appointments were not possible, which I know to be false. As a result, I have initiated a formal complaint about these issues.

Compassionate care and speedy medical attention

Excellent medical facility with responsive staff and helpful communication. Appreciate the quality care and prompt attention. Much gratitude.

Amazing doctor who truly cares about patients

I must express my appreciation for Dr. R. Armstrong, who stands out as an exceptional and highly competent healthcare professional within the National Health Service. It's refreshing to encounter such a rare and outstanding practitioner in the medical field.

Fantastic service with quick and friendly care

Warm and hospitable personnel who handled my interaction with utmost professionalism. Although my time there was brief, it was thoroughly delightful

Exceptional care from compassionate doctors and staff

I've been visiting this medical practice for several weeks due to respiratory problems. The front desk staff have been incredibly supportive and friendly. Both Dr. Heane and Dr. Armstrong have been outstanding in their care and professionalism. I am completely satisfied with these doctors and have no desire to seek medical treatment elsewhere.

Confusing wait but quick blood test service

I experienced a significant delay despite having a scheduled appointment. Initially, I was missing the necessary documentation for my blood test, which required me to inquire at the front desk. Once I obtained the required form, I was promptly attended to without further waiting.

Great healthcare with compassionate and attentive staff

I just joined this medical clinic and can genuinely state I should have made the switch much earlier - it's significantly better than my previous healthcare provider. The front desk staff were courteous and supportive, and the physician demonstrated true professionalism. I sincerely felt heard, comprehended, and effectively assisted during my visit.

Terrible doctor made me regret choosing clinic

Absolutely Terrible Doctor, Completely Unacceptable Care