Brownsover Medical Centre

Terrible healthcare with nurses who quickly quit

Discussing my concerns with a healthcare provider about the issues at this medical practice, I learned that the entire nursing staff had resigned. What does it say about a clinic when all of their nurses choose to leave? Clearly, if the staff were treated as poorly as patients are, it's no surprise they departed. It's evident the facility is mismanaged when seeking assistance results in confrontational responses from the front desk or complete disregard. To avoid unnecessary frustration, I recommend finding an alternative healthcare provider.

Terrible communication and neglect of patient care

Incompetent disregard for patient communication, repeatedly failing to respond to multiple email requests about repeat prescriptions and pending blood test results over a span of 10 days. The organization demonstrates a fundamental breakdown in critical communication protocols that directly impact patient care.

Frustrating online booking with slow response times

Scheduling medical consultations nowadays typically involves submitting an online request and then waiting uncertainly for a response, which might come within hours or potentially stretch across multiple days.

Frustrating phone wait destroys patient's healthcare hope

Stuck on hold as the fourth caller for more than 70 minutes, only to be abruptly disconnected. Upon redialing, I found myself at position six in the queue. The NHS's infrastructure is fundamentally flawed, desperately needing a shift from administrative bloat to increased frontline personnel. With the growing population, this systemic inefficiency is only going to deteriorate further.

Frustrating online booking nightmare with gp

The online appointment system for this GP is utterly pointless and frustrating. There's no option to rate zero stars, which would be fitting for the entire NHS experience. Instead of speaking with a receptionist, I'm now battling an ineffective digital platform. The system is only accessible from 6:30 am until daily appointments are gone, forcing a repetitive cycle of booking attempts. I genuinely cannot comprehend the purpose of this supposedly streamlined, impersonal booking process. After calling 111 due to urgent medical concerns and receiving a referral, I naively assumed booking a next-day appointment would be straightforward. However, the GP receptionist insisted I restart the entire process and return to the 6:30 am booking window. After spending 7 exhausting hours in A&E over the weekend and still being unable to secure a doctor's appointment for my 5-year-old child, I'm left wondering about the true meaning of healthcare service. NHS now stands for "Never Helpful Service" in my experience.

Terrible customer service at medical practice nightmare

I encountered an incredibly unhelpful receptionist who took an excessively long time to answer my call, despite being second in the queue. When I finally got through and attempted to explain my difficulty booking an online appointment due to system errors, she repeatedly interrupted me. Upon requesting the courtesy to finish my explanation, she abruptly terminated the call. Frustrated, I visited the surgery in person to lodge a complaint, only to be met with mockery. When I emphasized the seriousness of my concerns, the receptionist sarcastically responded with an equally dismissive comment. The entire staff's unprofessional behavior is appalling and reflects extremely poor management. As a 69-year-old individual, I remain without essential covid or flu vaccinations due to their incompetence. This level of service is completely unacceptable and demonstrates a total lack of care for patient needs. The entire team requires immediate retraining or replacement with personnel who actually demonstrate basic customer service skills.

Frustrating healthcare service that fails patients

Incompetent Medical Practice: Completely Useless. Their online booking system is just another obstacle preventing patients from securing an appointment. You end up waiting hours only to be redirected to a pharmacist! It's absurd and demonstrates total failure of healthcare service. The phone queue is a complete sham, where you might remain caller number 15 for half an hour, yet if you physically visit reception, you'll quickly realize how few calls are actually being processed. Absolutely frustrating experience that has convinced me it's time to find a new medical practice.

Worst customer service ever disappointing experience

What an absolute disaster, communicating with the front desk is utterly ridiculous, they show zero interest in providing any assistance whatsoever, what has happened to customer service these days,

Frustrating wait times ruin potential good care

Getting an actual appointment with a physician seems to be the challenge. From what others tell me, the care is decent, but I personally haven't experienced it firsthand.

Frustrating scheduling experience with this company

Scheduling an appointment here is a real challenge. The process feels unnecessarily complicated and frustrating, with limited availability and long wait times. I found it incredibly hard to secure a convenient time slot that works with my schedule.

Smooth and professional medical visit

Punctual service, arrived exactly when scheduled. No waiting around or delays. Professional and efficient from start to finish.

Promising start but frustrating booking experience

Started off impressively, but lately I'm frustrated by their booking process. Their app is completely ineffective, making it impossible to schedule or reach anyone for an appointment.

Terrible healthcare system leaves patients in agony

Absolutely terrible digital platform where if you're suffering, your only choices are to describe your symptoms online and await a response by the next business day, or endure an exhausting eight-hour wait in the emergency department to see a physician.

Exceptional care from compassionate medical staff

I had an exceptional time during my recent visit to Brownsover Medical Practice. Being someone who gets incredibly nervous about blood draws, the nurse was incredibly compassionate and made me feel completely comfortable during my procedure. A special mention to Nicole, who was wonderfully supportive - she's definitely a staff member they should treasure! I also want to express my gratitude to the blonde receptionist on Tuesday, who handled my questions and worries about the test with remarkable patience and understanding. She's another invaluable team member who makes a real difference. Kudos to the entire team for providing such outstanding care and support :)

Endless waiting nightmare with zero customer service help

The experience of waiting to have a call answered is as painful as the Titanic's descent. It's incomprehensible why every single call requires a minimum of 45 minutes before being picked up. Someone please calculate the wait time if you're in positions one or two in the queue. Even after enduring the most excruciating, endless hold music, you're ultimately greeted with the infuriating response: "Nothing is available, please call back tomorrow at 8am"! Isn't that utterly frustrating?

Worst medical practice ever terrible service

I've been a patient at this medical practice since its inception, and my experiences have been consistently poor. The reception staff are unwelcoming, and those seeking mental health assistance should look elsewhere. Women requiring specialized care will find no support here. Despite being advised by 111 to secure an urgent appointment within the hour, I called at 10am and endured a 42-minute hold time, only to be greeted by an unhelpful and discourteous receptionist. I cannot emphasize enough how strongly I advise against choosing this practice for your healthcare needs.

Terrible service and impossible to book appointments

Stay away! We've been patients for years, yet scheduling appointments is a nightmare! Absolutely no way to book online despite ongoing complaints and repeated requests for an electronic system! The receptionist is incredibly discourteous when I've tried to inquire about booking an appointment, especially given the lengthy phone queue at 8am and the crowded waiting area. She simply hung up on me when I sought assistance! Their communication is abysmal, with virtually no guidance for patients without appointments and customer service that demonstrates zero empathy. Extremely unprofessional staff who show complete disregard for patients! I strongly recommend calling 111 instead of Bronsover medical centre! I am now preparing to file a formal complaint with the appropriate regulatory bodies! Actively searching for a new general practitioner.

Terrible service at the worst clinic ever

I was denied entry despite presenting my 8:00 appointment confirmation to the staff.

Frustrating support that wastes my precious time

Waited over two hours just to receive a response, with absolutely no assurance of scheduling an appointment. Completely frustrating and time-consuming experience.

Terrible service and zero help at local surgery

The clinic consistently fails to provide timely appointments, leaving patients stranded even after enduring a lengthy 35-minute wait first thing in the morning for urgent care. Their service seems utterly pointless when their sole function appears to be redirecting patients to the 111 medical helpline.