Brownsover Medical Centre

Terrible healthcare service with zero patient support

Steer clear! We've been attempting to schedule appointments for three months without success. Their communication is abysmal, and they provide zero guidance without a booked consultation. The customer service team displays complete indifference. They constantly redirect patients to 111 instead of actually helping secure an appointment date. Actively seeking a new general practitioner.

Worst service ever experienced in my life

I'd award zero stars if the rating system allowed it! This establishment is completely worthless and an absolute embarrassment.

Terrible service and frustrating booking experience

Unwelcoming front desk personnel and zero scheduling slots when attempting to book at 8 AM, resulting in a 15-minute wait just to learn all appointments are fully booked.

Frustrating wait for basic healthcare access

Without meaning to criticize the dedicated staff, the current appointment system at this medical practice is absolutely absurd. After attempting to secure a consultation by phone for two consecutive mornings at 8am, I was repeatedly informed that no appointments were available. The situation became even more frustrating when I witnessed at least a dozen patients, including several older individuals, queuing outside the clinic. It is deeply disappointing that healthcare access has been reduced to such an inconvenient and potentially challenging experience for patients. The current state of this service is truly disheartening.

Frustrating experience with poor customer communication

Phone communication is subpar with extended hold times. Email inquiries go unanswered. While the medical treatment itself is satisfactory, the administrative processes and communication channels need significant enhancement.

Friendly staff made my day awesome

The staff demonstrates exceptional compassion and go above and beyond to assist customers in a truly supportive manner.

Terrible medical support from unhelpful front desk staff

Extremely subpar customer service where the front desk staff demonstrate a complete inability to handle basic requests for medical support. Their sole purpose in answering the phone is supposedly to facilitate connections with healthcare providers, yet they fail miserably at even this fundamental task. These employees are mere administrative workers, not medical experts, and their incompetence is frustratingly evident.

Terrible service and broken promises at clinic

I want to voice my frustration with this healthcare facility. My niece has been anticipating her seasonal influenza vaccination since September, and today they once again cancelled her scheduled appointment. I am thoroughly disheartened by the clinic's overall performance, their approach to patient care, and virtually every aspect of their operations.

Endless wait nightmare for customer service help

Absurdly long wait times. I rang this morning shortly after 8am, and was told I was caller number 25. It's now approaching 11:30, and I'm still stuck in the queue at number 8... I'm almost certain I won't connect before noon, and by then all available slots will undoubtedly be taken.

Unprofessional clinic with terrible customer service attitude

Utterly unacceptable service, I was marginally behind schedule due to an urgent matter, and they insisted on rescheduling. Despite my attempts to communicate my delayed arrival, their phone lines were apparently unmanned on a Saturday, even though a receptionist was present at the desk. It's infuriating how they expect punctuality from customers while making them wait over half an hour past the appointed time. Their inconsistent approach and lack of customer consideration are truly appalling.

Terrible healthcare experience with unhelpful staff

Front desk personnel consistently display a poor attitude. Medical professionals are unresponsive to prescription needs and routinely cancel appointments due to their ineffective approach.

Smooth registration and friendly staff at clinic

Newly signed up at this medical practice and found their service to be helpful and welcoming

Terrible service for new parents seeking urgent care

Absolutely terrible service when dealing with a newborn. Being instructed to call at 8am just to check appointment availability, or alternatively dial 111, seems completely pointless. The clinic's operating hours feel meaningless. To make matters worse, they casually inform us we can have an appointment in three weeks - as if a new parent can simply wait that long with potential health concerns 🤦‍♂️

Perfect service with friendly medical staff

Every visit has been smooth sailing, with prompt same-day appointments and incredibly friendly front desk personnel who consistently make me feel welcome.

Terrible healthcare experience at this medical practice

An absolutely terrible general practice clinic. The physicians display a complete lack of medical expertise. The front desk staff show zero compassion for patients, with only the nursing team demonstrating any level of competence.

Worst service ever terrible experience with company

Incapable of performing even the most fundamental tasks. Completely worthless.

Compassionate care when we needed it most

I extend my heartfelt gratitude to the entire team at Brownsover MC for their exceptional support and swift assistance. When I found myself in a critical situation with my young child suffering from a high fever and urgently requiring a prescription change, the staff were absolutely outstanding. I also want to specifically acknowledge Dr. Maharjan, who has consistently provided professional and compassionate care during our numerous consultations. My sincere appreciation goes out to all of you for your dedication and commitment to helping patients like myself during challenging moments. Your hard work means more than words can express.

Terrible service and clueless staff avoid at all costs

The customer support here is utterly incompetent. Their staff appears completely clueless and lacks any understanding of proper service protocols.

Frustrating customer service with unhelpful chatbot

How can someone spend an entire hour on the phone while a robotic system pretends to be a real person, creating the illusion of a genuine conversation?

Nightmare experience with bmc medical appointment system

Attempting to secure a medical consultation at BMC was an exercise in futility over five grueling days. After enduring a three-hour wait, I finally connected with a receptionist through a callback, only to be sent a link for an online consultation. Bizarrely, three hours later, I received a message advising me against using the online service and instructing me to phone for an appointment if unwell. I then spent 45 minutes in a phone queue, only to be told it was all a mistake, but I would need to call back the following morning to potentially schedule an appointment. The decline of this medical practice is shocking; it was once excellent upon opening but now appears completely chaotic. The current state of this surgery is absolutely unacceptable - it's no longer serving its purpose and should be shut down, with its funding redirected to more competent healthcare providers!