Brownsover Medical Centre
Bad! (83 reviews)
Bad! (83 reviews)
Feedback reveals a deeply polarised patient experience with significant challenges in appointment access and reception interactions, though some patients report positive clinical care. The most consistent concern across reviews is appointment availability, with patients describing lengthy phone queues, same-day-only booking windows requiring calls at 8am, and extended waiting periods before securing consultations. Communication failures are widespread, including unanswered emails, dropped calls, and unclear guidance about booking procedures. Reception experience emerges as a major issue, with multiple reports of discourteous staff, dismissive attitudes, and poor responsiveness to patient needs. Conversely, a smaller group of patients praise attentive physicians, compassionate nursing staff, and welcoming environments, particularly noting specific instances of professional care and supportive interactions. The contrast suggests inconsistent service delivery across different staff members and appointment types, with systemic booking and access problems overshadowing positive clinical experiences for many patients.
Continuity of care presents a recurring frustration, as patients report being assigned different doctors at each visit with no familiarity of medical history. Several reviews highlight communication breakdowns regarding prescriptions, test results, and follow-up care. Patients also report feeling unheard during consultations and experiencing dismissive responses to health concerns. While some acknowledge recent improvements in online booking and call responsiveness, others describe the current systems as ineffective barriers to care. The feedback indicates that despite pockets of excellent individual staff performance, organisational issues around appointment scheduling, reception protocols, and care coordination require substantial attention to improve the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reveals a deeply polarised patient experience with significant challenges in appointment access and reception interactions, though some patients report positive clinical care. The most consistent concern across reviews is appointment availability, with patients describing lengthy phone queues, same-day-only booking windows requiring calls at 8am, and extended waiting periods before securing consultations. Communication failures are widespread, including unanswered emails, dropped calls, and unclear guidance about booking procedures. Reception experience emerges as a major issue, with multiple reports of discourteous staff, dismissive attitudes, and poor responsiveness to patient needs. Conversely, a smaller group of patients praise attentive physicians, compassionate nursing staff, and welcoming environments, particularly noting specific instances of professional care and supportive interactions. The contrast suggests inconsistent service delivery across different staff members and appointment types, with systemic booking and access problems overshadowing positive clinical experiences for many patients.
Continuity of care presents a recurring frustration, as patients report being assigned different doctors at each visit with no familiarity of medical history. Several reviews highlight communication breakdowns regarding prescriptions, test results, and follow-up care. Patients also report feeling unheard during consultations and experiencing dismissive responses to health concerns. While some acknowledge recent improvements in online booking and call responsiveness, others describe the current systems as ineffective barriers to care. The feedback indicates that despite pockets of excellent individual staff performance, organisational issues around appointment scheduling, reception protocols, and care coordination require substantial attention to improve the overall patient experience.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tony C.
4 years ago
Bad!
Horrible healthcare nightmare avoid at all costs
Completely unacceptable and utterly indifferent. I'm forced to plead for minimal medical attention, and their response was a dismissive "that's it, no more antibiotics for you". The care here is so poor that even veterinary clinics provide superior treatment. This facility should either be shut down immediately or have its entire staff replaced. The level of unprofessionalism is appalling, and it represents the absolute worst healthcare practice I've ever encountered.
Ben W.
4 years ago
Bad!
Terrible service leading to potential life-threatening situation
I attempted to secure my monthly repeat prescription by submitting my request weekly, simply seeking basic human dignity and medical care. Rather than engaging with me or showing any empathy, their response was to send an impersonal email claiming I was no longer registered with their practice. They accused my repeated medication requests of being harassment, despite my necessity to order weekly. Consequently, I now find myself without a medical practice, facing critical health challenges with diabetes and blood pressure complications, and rapidly approaching a point of being completely without essential medication. The surgery has brazenly disregarded my legal right to continued treatment while I seek alternative medical care, potentially putting my life at serious risk. The likelihood of significant medical consequences, potentially fatal, looms large due to their callous approach. This GP practice demonstrates a profound deficiency in staffing, compassion, and basic patient care. Anyone seeking a reliable medical provider should absolutely avoid registering with this establishment.
Aleona N.
4 years ago
Bad!
Terrible service and unprofessional medical practice
The absolute worst general practitioner I've encountered. They consistently misplace important paperwork and habitually cancel appointments at the eleventh hour, with staff that demonstrate total incompetence.