Bryntirion Surgery

Frustrating prescription nightmare at local medical practice

Visited the medical practice in person to submit my prescription over seven days ago, then headed to the pharmacy to collect my medication, but discovered only inhalers were available. I called the surgery, and they claimed the prescription would be approved the next Monday. Upon returning to the surgery, I found no prescription once more. They instructed me to return the following day, and I'm still waiting with no resolution in sight.

Unprofessional staff ruined my entire experience

Front desk employees were behaving like immature teenagers, constantly chatting and laughing among themselves, which created an extremely awkward atmosphere and struck me as highly unprofessional and disrespectful.

Terrible healthcare with zero patient support

Consistently terrible medical practice that shows no concern for patients' well-being. I've been repeatedly dismissed by physicians claiming nothing is wrong, only to discover serious health issues weeks later. Just got off a phone call where I was left on hold for nearly two hours, only to be told to call back tomorrow with no offer to schedule an appointment or provide any immediate assistance. An absolutely appalling healthcare service that fails to meet even the most basic standards of patient care.

Unacceptable medical service that ignores patient communication

The medical practice's service is absolutely abysmal. My partner has been waiting an excessive five months just for a basic email response. Whenever we telephone, they claim no emails have been received, which is clearly false since we have the correct email address and proof of multiple sent messages. It's incomprehensible how a medical facility can be managed so incompetently. Utterly disgraceful.

Terrible service leaving patients without crucial medication

The phone wait times are consistently around 2 hours, and after enduring this lengthy wait, calls frequently drop. This frustrating experience happened to me twice within just two days. Repeat prescription requests can drag on for up to two weeks, and when staff at the reception are questioned about the delay, they simply state the doctor is busy and patients must wait until he decides to process them. Utterly unprofessional. The current reception team is arguably the most incompetent I've ever encountered at this medical practice. I've been left in a situation where I'm without critical medication. Securing an appointment is incredibly challenging. Ironically, when you finally manage to see a doctor, they are generally competent. However, the subpar performance and poor attitude of the reception staff significantly contribute to the ongoing operational issues facing this surgery.

Terrible medical service beyond all human expectations

Completely catastrophic medical practice experience this morning right when they opened. Called at 8, got shuffled between positions, had the call abruptly terminated. Arrived to find a massive queue of over 40 people, only to be informed no appointments available for my 4-year-old son. This follows last week's rejection of an appointment for the same child due to unavailable slots. Essentially impossible to secure any medical consultation for weeks. The receptionists are another nightmare entirely - idle chit-chatting while phones ring unanswered, treating patients with condescending attitudes as if they're superior medical authorities. Absolutely reprehensible service. Anyone considering joining this practice should steer clear. We're definitely switching providers. If I could award negative ratings, I'd give them -100 stars, and that wouldn't even capture the extent of their appalling service. UTTERLY UNACCEPTABLE!!!!!

Terrible customer service with endless waiting times

Extremely frustrated and compelled to rate this with the lowest possible score due to absurdly long hold times when trying to reach customer support 🤯 👎

Incompetent staff mishandled my medical records completely

Spent an exhausting 75 minutes on hold before finally connecting, requesting my hospital x-ray report for my knee arthritis. Upon collecting the envelope and reviewing its contents at home, I discovered the document discussed my left testicle - completely unrelated to my knee condition. These staff are utterly incompetent! I specifically requested knee documentation. Additionally, I was told my prescription would be ready Monday, but when I contacted Lewis pharmacy in Bargoed, they confirmed receiving it on Friday. Are these receptionists operating in some alternate reality? Their level of unprofessionalism is staggering. They might as well shut down the entire facility. The service is absolutely appalling and unacceptable.

Frustrating healthcare service with endless waiting times

Wait times on the phone stretch to two hours, and once you hit that mark, the call abruptly ends. Repeat prescription processing is now dragging on for 10 to 12 days. Over the past quarter, I've been forced to follow up on every single repeat prescription. I'm aware that some patients are being deprived of critical medications. Moreover, countless individuals are struggling to secure medical appointments. This situation is completely unacceptable, and our GP surgeries should never be experiencing such fundamental service breakdowns.

Worst healthcare experience of my miserable life

I'd rate this zero stars if the system allowed it. Despite initial hesitation due to poor online feedback, I reluctantly registered after relocating, hoping the criticisms were exaggerated - but they were completely accurate! After six years of trouble-free medication management, I've been abruptly cut off. For two consecutive weeks, I've been repeatedly assured that a 'minor error' would be resolved, with promises of imminent pharmacy delivery that never materialized. My phone interactions have been nightmarish, averaging between two-and-a-half to three hours of waiting. Receptionists consistently respond with unhelpful "I don't know" statements when I ask straightforward questions. Not a single interaction has been successfully completed. If you have any alternative options, I strongly advise avoiding this healthcare provider.

Worst customer service ever wasted my entire day

It's absurd that you call at 8 and end up spending 90 minutes on hold, only to be told there are no available appointments when someone finally picks up. What a complete disaster of an organization.

Incompetent staff destroyed my medical communication

Utterly disastrous medical procedure, I've authorized my mother to communicate on my behalf and on behalf of my children, as I'm battling multiple sclerosis and following a severe relapse, I've lost my ability to speak. Now they're claiming they have no documented proof that the authorization was submitted to the medical office 3 years ago and personally delivered to the front desk staff, which had been perfectly acceptable until this month. 🤔 I firmly believe they are completely incompetent and should be terminated, with new reception staff hired who actually possess genuine customer service abilities and demonstrate a real commitment to their work.

Terrible service at this frustrating business location

Unable to reach anyone via telephone. Zero staff present at the reception. The entire situation seems highly suspicious and unprofessional. I'm prepared to escalate this matter by contacting local government representatives, including my mayor and the Welsh assembly!

Terrible service and neglectful medical care

steer clear of this medical practice, they believe it's okay to leave my wife without essential iron supplements for an extended period. whenever you attempt to contact them, you'll encounter the most incompetent physicians in the Bargoed area.

Worst medical practice ever terrible service

Based on my previous interactions with this medical practice, I have one critical observation: it's absolutely disgraceful. I attempted to call them and was immediately transferred to the first available line, only to be disconnected. Completely ineffective. An absolute waste of resources. I've drastically reduced my visits to this facility. It's astonishing how they continue to operate. Patients are forced to endure approximately two hours of waiting just to have their call addressed. The receptionists behave with an unwarranted sense of superiority, acting as though they possess medical expertise.

Terrible service but some decent doctors exist

A few of the physicians are competent, assuming you manage to secure an appointment. The front desk staff frequently disconnect calls while you're waiting and display a remarkable lack of professionalism and courtesy. If you're dealing with ongoing health issues, you'll certainly need all the luck you can get.

Incompetent medical staff fail my son's care needs

Absolutely dreadful medical service! My son depends on ongoing medication, and the surgery completely disregarded his consultant's recommendation to provide a three-month prescription supply. Instead, they insisted I must request medication on a monthly basis. They've consistently refused to set up automatic repeat prescriptions or communicate directly with the pharmacy, even though this was explicitly advised by his specialist. For the past half-year, every single monthly prescription request I've submitted - always 17 days in advance - has been ignored. When I contact them to follow up, they essentially accuse me of fabricating the truth and dismiss my legitimate concerns.

Terrible service drives patient away forever

Impossible to schedule a consultation. I'm switching healthcare providers. Their service is utterly unacceptable.

Worst medical advice ever from this ridiculous product

Utterly ridiculous. Steer clear unless you're on your last legs 😂

Urgent healthcare access needs immediate system overhaul

I urgently implore the decision-makers to launch a comprehensive investigation. Patients in fragile health conditions are being denied critical medical services. It has become standard practice to endure wait times exceeding 90 minutes, only to ultimately suffer disconnection. Immediate and decisive action is absolutely necessary.