Buckden Surgery

Helpful doctors got my work letter fast

I am truly grateful for the exceptional support provided by this medical center and sincerely hope they maintain their outstanding level of care. Every staff member, from the front desk team to the physicians, has been incredibly helpful with my inquiries, scheduling, and even with preparing the crucial work-related medical documentation (which they completed remarkably quickly within a single day). My heartfelt appreciation goes out to the entire team!

Caring Staff Made All the Difference

I have consistently experienced exceptional care and compassion from the entire medical team, from physicians to nursing staff and front desk personnel. We are truly fortunate to have such dedicated professionals, and I cannot adequately express my admiration for their empathy and commitment to helping others. May they receive abundant blessings in return. My deepest gratitude to them.

Caring doctor made home visit after mom's fall

Dr. Fang provided exceptional care for my mother after her accident. When she was unable to move, he promptly visited her at home following our online consultation and preliminary phone communication, all arranged within hours. His demeanor was incredibly comforting, and he instilled a sense of trust through his professional yet compassionate approach. He was notably attentive to my mother, displaying remarkable patience and offering supportive guidance throughout the examination.

Lifesaving Care When I Needed It Most

I've never encountered a more supportive, empathetic, and skilled group of professionals. The care I've received here has been nothing short of life-saving. Whenever I need assistance, scheduling an appointment is always easy, and the compassionate treatment I receive is consistently remarkable.

Morning Email Triage Saved the Day

Despite frequent media reports highlighting difficulties in accessing general practitioners, my experience at Buckden Surgery stands in stark contrast. Their innovative triage email system is truly exceptional and remarkably attentive to patient requirements. I utilized this service this morning, which resulted in another outstanding consultation with Dr Fang. He demonstrates remarkable thoroughness and displays genuine compassion. No patient concern appears to be beyond his willingness to help, and his approach is consistently reassuring. Sincere gratitude.

Erin Made My Medical Visit So Much Better

I'd like to express my gratitude for the exceptional care I received from Erin, the nurse who attended to me today. She was incredibly thorough in addressing all of my inquiries, and her assistance was invaluable. Additionally, the reception staff was equally wonderful. I'm truly thankful for the outstanding service, and I want to extend my sincere appreciation to everyone involved.

Not the best

Since Covid, everything about contacting the doctor is difficult. You can only make an online appointment during set hours, it's a struggle to speak to anyone on the phone, the processes are dated and painful.

Terrible service at local surgery

Ineffective front desk staff. Queue lengths are ridiculous. Patients receive minimal consideration. Absolutely the most substandard medical practice in the entire Cambridgeshire region!

Compassionate Care When I Needed It Most

I am filled with nothing but genuine admiration for Buckden Surgery. Whenever I have reached out to them, I have been greeted with compassion, an eagerness to assist those requiring help, with staff demonstrating extraordinary commitment to supporting patients in need. I intend to express my gratitude soon by returning with tokens of appreciation for the staff and particularly for one of the GPs who has been remarkably supportive during an extremely challenging period in my life.

Missed Appointment After Two Months of Waiting

I arrived for my scheduled consultation at 12:00, fifteen minutes ahead of my 12:15 slot. After informing the reception staff about my presence, they inexplicably failed to check me in. Consequently, the physician departed before I could be seen. Given my critical allergy condition and the extensive two-month wait for this appointment, the experience was utterly frustrating. It seems they are completely indifferent to patients' needs, showing no understanding of how challenging it is to secure an NHS appointment these days. Having traveled all the way from Cambridge, I can confidently say this is the most abysmal service I have ever encountered.

Late Again: Waiting Room Frustration

If you're scheduled for an appointment, be ready to wait around 30-40 minutes past the originally stated time before actually being seen.

Quick and Smooth Emergency Care

Exceptional medical procedure experience. The intake and prioritization process is incredibly streamlined and well-organized.

Decent product, does the job

Satisfactory

Wasted Afternoon Waiting on Hold

Can you actually pick up the phone? I've been waiting for three solid hours. Your customer service is completely ridiculous.

Quick and to the point

Extremely productive and quick to get the job done

Scheduling Nightmare at My Doctor's Office

Absolutely dreadful new process that makes scheduling a nightmare. When you call to book an appointment, you're forced through this convoluted triage system. Even after they schedule you, if you need to modify the appointment, you're again instructed to restart the entire triage procedure, creating an incredibly frustrating experience.

Quick help when I needed it

Quick access for urgent medical needs, though standard consultations involve lengthy waiting periods. The personnel are exceptionally supportive and consistently demonstrate remarkable dedication. Significantly superior to healthcare providers I've encountered in previous locations.

Shingles Vaccine Concerns at Mayfield Practice

On April 25th, I scheduled an appointment for a shingles vaccination, which I received from Nurse Vicky at Mayfield on May 6th. Since then, I've been feeling unwell, experiencing persistent fatigue, fluctuating body temperature, and a persistent, intense headache. After consulting Dr. Newark by phone, he confirmed Zostavax as the most cost-effective option, acknowledging its previous ban in the United States. Upon further research, I discovered the vaccine is only 51% effective and potentially causes shingles and a form of retinitis. My consultation with Dr. Rodriguez McCullough on the 18th, while pleasant and cordial, provided no substantive assistance. I believe the medical practice has fundamentally failed in their professional responsibility to provide adequate care. My sincere hope is that other patients are not subjected to similar treatment.

Late Blood Test Results Frustrate Patient

I underwent a blood screening back in 2019, and just six weeks ago, they sent a text message alerting me that my results suggested potential pre-diabetes and recommended taking preventive measures. TWO YEARS passed before they finally communicated this critical health information to me. Completely unacceptable.

Susan's Awful Customer Service Ruins Everything

I reached out to modify my appointment and was met with Susan, a representative whose attitude was shockingly unprofessional. Her communication style was so brusque and hostile that "rude" would be an understatement. I responsibly contacted them in advance about my inability to attend, yet was informed that since my message was left on voicemail, they didn't process the cancellation. Now I'm required to restart the entire referral process - a task I'd be willing to undertake if I had been treated with even a modicum of basic human respect. Perfect score of 10/10 for demonstrating the most appalling customer service demeanor. One can only hope that when this individual finds themselves seeking assistance, they'll experience the compassion they so utterly failed to extend to me.