Bunbury Medical Practice

Outstanding practice

Could not ask for more from this practice. Stellar service which I use regularly. A shining light in a broken NHS

Poor follow up and poor diagnosis

Blood details handled poorly , done never came back at all , an other fave no specific details . Push pulls before u distancing diagnosis properly . No mention of holistic approaches , only pills . Can’t cope with appointments timely . Done focus amazingly get away with only working a three day week there . Nice modern surgery , but soiled by the lethargy and not fit for purpose traits , that infect the rest of the NHS

Helpful staff who really listen and care

This has been the finest medical practice I have had the opportunity to visit. The clinical staff are exceptional, genuinely investing time and energy to listen and comprehend individual needs. One particular clinician has been outstanding, demonstrating genuine care and making considerable effort to provide support and follow-up. The community is fortunate to have such a compassionate and dedicated surgery. Much appreciated.

Reception and pharmacy staff were genuinely helpful

The reception and pharmacy staff at this practice are excellent, and one team member deserves particular recognition for their outstanding service.

Thorough referral process made all the difference

I am very grateful to the team at the medical practice who, through their thorough approach to referrals, identified a condition in my son that may otherwise have been missed and ensured he received timely specialist care. Without their diligence, the outcome could have been quite different. The care provided has been excellent and is consistent with the positive experiences I have had previously. We feel fortunate to have access to this service.

Quick phone answer and helpful reception staff

When I called, I didn't experience a lengthy wait. The person who answered was remarkably helpful and patient with me. I felt grateful to be offered an available appointment slot. I have attended appointments with a nurse practitioner, and two doctors. Each of them demonstrated patience, compassion and understanding, and provided valuable guidance regarding my ongoing healthcare management. I appreciate their support. The pharmacy staff member I spoke with was also patient and handled my information with appropriate discretion. Overall, I would strongly recommend this medical practice. The local community is fortunate to have this service available in the rural area.

Reception staff persisted with missing results

A member of the reception team has demonstrated excellent dedication during a period of staffing challenges. When some medical results went missing from a hospital, this staff member persisted in following up the matter. Through several rounds of communication, the hospital eventually located the correct documentation and forwarded it to the practice. Their determination to resolve the issue was much appreciated and reflects well on the practice.

Early detection made all the difference

A life saver. Identified my serious health condition at an early stage. I cannot praise this medical centre highly enough.

Polite reception staff made me feel welcome

The staff were extremely courteous, and I am very satisfied with my experience.

Efficient registration and friendly phone support

Absolutely fantastic practice. The regular receptionist is a real gem. We have recently registered with the practice and have managed to be seen efficiently. Lovely telephone manner and genuinely cares about people. Thank you so much.

Long prescription collection wait times frustrating

The time taken to collect prescriptions seems to be getting increasingly problematic, with waits extending to around 40 minutes on a recent occasion.

Reception staff ignored us at the desk

The conduct displayed by staff members was quite disappointing. Upon arriving for an appointment, the reception area appeared unmanned. A bell for requesting assistance had been obscured behind a display unit. Whilst waiting, audible conversation and laughter could be heard from within the offices. A staff member passed through the area between rooms without acknowledging those present. After some time, another patient drew attention to the bell location; by then, a queue of four people had formed due to the self-check-in system being out of service. When a member of staff eventually emerged, the interaction felt dismissive and unwelcoming, with a tone suggesting our presence was an inconvenience.

Frustrating processes and constant doctor changes

It appears my previous review did not post, so I am writing again. I would not recommend this practice to anyone. The processes in place seem poorly organised, resulting in a disappointing service experience. There appears to be significant staff turnover, and I found the clinical assessments did not meet my expectations. Over the six years I attended, I felt I had to take matters into my own hands regarding my healthcare. I believe the practice warrants closer scrutiny.

Responsive practice across all levels

This practice exemplifies excellent standards and we are very pleased to be registered here. Having attended other surgeries previously, I find this one to be superior across all aspects - encompassing online interactions, front desk service, and clinical personnel.

Physio appointment helped identify my pain source

Had a physiotherapy appointment where the clinician was very friendly and quickly identified the source of my long-standing joint pain that I'd been seeking assistance with. I've now received comprehensive guidance that should help me work towards a full recovery in the coming months. Thank you for the support provided.