Burn Brae Medical Group

Efficient booking beats endless phone queues

We feel very fortunate to have access to this practice in our area. The clinical team are excellent, the administrative operations are well-managed, and the range of services available is impressive, encompassing minor surgical procedures. When I reflect on my previous experience with a GP service elsewhere, where obtaining telephone consultations involved lengthy waiting periods, I'm grateful for the difference this practice makes to our healthcare experience.

Helpful staff across all departments here

Excellent service provided by all staff members, including management, doctors, nursing staff, and reception team. The practice consistently goes the extra mile and has received recognition for their work. They offer a range of clinics, support groups, and assistance for various health concerns.

Reception failed to log my arrival properly

Disappointing experience. When I arrived, I attempted to use the check-in computer but encountered technical difficulties. I approached the reception desk, where the receptionist was available, and was directed to the waiting area. I waited approximately 45 minutes while other patients were seen and departed. I then went back to inquire about my appointment status and was informed that the clinician was occupied. Shortly after, I was called through. The clinician indicated they had not been aware of my presence in the waiting room. During the consultation, I felt my concerns were not fully explored, with the focus appearing to be on managing immediate symptoms rather than investigating underlying causes. I was advised that my issue would be better addressed by a different medical specialty and that little could be offered at this practice. Overall, I found the appointment unhelpful.

Waiting room staff attitude needs improvement

The service appears to be declining, and I had a negative experience with a member of staff whose approach seemed dismissive and lacked the level of attentiveness I would have expected.

Helpful staff who took their time

Extremely supportive and understanding throughout the appointment.

Struggled to get a timely telephone appointment

I had difficulty securing an appointment and after making several calls, the only option available to me was a telephone consultation scheduled several hours later.

Parking challenges and lengthy appointment waits

Parking can occasionally be challenging due to the shared facilities with the hospital, and scheduling an appointment with a preferred clinician typically involves a wait of around two weeks.

Felt genuinely listened to at last

The finest healthcare service I have ever been a patient with.

Friendly reception made the visit pleasant

Outstanding care and support

Always welcoming and reliable service

Outstanding dependable service with a consistently warm reception

Easy to book appointments at new practice

Excellent experience. I recently relocated to the area and joined this practice. Booking an appointment was straightforward, and the clinicians I've consulted with have been outstanding.