Burnham Health Centre

Do not use

Totally incompetent Rudest receptionist Online system doesn’t work No one interested in life threatening illnesses Never experienced any organisation like them in broken Britain

Frustrating online booking system fails patients

The new appointment booking process is utterly ridiculous Not only are you forced to use an online platform, but the system freezes when it's at capacity, preventing you from scheduling until the following day. The reception staff offer zero assistance. How are older patients supposed to book appointments when they aren't computer-savvy? I'm having difficulty securing a slot, and I'm technologically competent! @ the practice manager Revamp this booking system immediately. I'm unaware of any other medical practice in Slough or nearby using such an impractical online reservation method. It's completely absurd.

Impossible to book an appointment anywhere anytime

I've been attempting to schedule an appointment for two months, but every time I call, even at 8am, I'm stuck in phone queues for an hour, only to be told no slots are available. Additionally, the triage website has been non-functional for over a month, consistently promising to work "tomorrow" but never actually doing so. I keep checking, and it perpetually redirects me to check again the next day. So I'm left with no online booking options, no success after waiting in lengthy phone queues daily at 8am, and no availability at any other time of day. What options are we patients supposed to have??

Unreliable service wastes my precious time off

I was promised a callback, but given my work constraints that prevent me from keeping my phone accessible, I deliberately took a day off work. Yet again, no communication came through. This pattern of being left waiting has occurred repeatedly.

Prescription Nightmare: Slow Service Drives Patient Crazy

I've been waiting an entire week just to get approval for a continuing medication, followed by additional days before it's actually handed out. This is completely unacceptable. The current process is fundamentally broken and ineffective. It's clear that a complete overhaul is necessary.

Terrible healthcare service with zero compassion

Experiencing severe health issues at 69, I found myself barely able to communicate. The triage and follow-up services were completely unresponsive and unhelpful. The staff's attitude was extremely frustrating - rigid, unyielding, and showing zero empathy for my critical situation. They seemed entirely indifferent to my personal circumstances, demonstrating a cold, bureaucratic approach. Moreover, I strongly suspect there was an underlying racial prejudice influencing their dismissive treatment.

Terrible service impossible to schedule appointment

One word TERRIBLE 🙏 Just like other reviewers, I've been struggling to secure an appointment, repeatedly attempting without success I'm throwing in the towel now

Impressive physio care beyond patient expectations

Not my regular healthcare provider. Their physiotherapy treatment was truly outstanding.

Elderly care fails when patient needs help most

Deeply frustrated today. I'm not one to typically leave critical feedback, but I feel compelled to share my experience. My almost 91-year-old Mother experienced a backward fall in her garden on Friday. The A/E team provided exceptional care, thoroughly examining her and ultimately discharging her after a clear head CT scan. Since the incident, she's been incredibly fragile, slightly more breathless, and experiencing significant pain, which I assume is a result of the fall. She had a scheduled blood test this morning with Chrissy (who consistently provides wonderful care). I had proactively contacted the surgery requesting a GP to conduct a quick check-up, primarily for peace of mind. I was told no appointments were available and was advised to call back tomorrow morning, contact 111, or visit A/E. Despite emphasizing her advanced age and need for medical attention, I was met with a firm "no appointments." Having worked at a GP surgery myself, we always reserve same-day urgent appointments for precisely these situations. I'm genuinely perplexed why BHC cannot adopt a similar approach. Ultimately, she's been registered as a temporary patient where I work and will be assessed by one of my GPs. I acknowledge we're in a more fortunate position than most to facilitate this. The difficulty in securing medical appointments is genuinely concerning. Mum has been a long-standing BHC patient who rarely requires medical intervention, but today's service experience was so disappointing that I felt compelled to share my review.

Burnham health centre fails patient's desperate needs

I am planning to switch medical practices away from Burnham health centre. Since 2012, I've been a patient, but over the past 4-5 years, their service quality has dramatically deteriorated. I've been attempting to secure a single medical appointment for nearly five months now. When I visited reception, they were unhelpful and merely suggested I call at 8am the next day. I left devastated, once again having to explain to my employer my inability to obtain medical care. The following morning, I called at 8am, only to be told no appointments were available. I desperately explained my prolonged struggle to get an appointment, emphasizing how this situation was jeopardizing my employment and severely impacting my mental health. Despite my pleas, I received no assistance and was left emotionally distraught. The situation has become so dire that I'm experiencing daily suicidal thoughts. My inability to address my health concerns has resulted in job loss, forced relocation from my rented home, and I fear this ongoing neglect may ultimately cost me my life.

Spotless and sparkling clean product

Spotless and well-maintained, this place is a true gem when it comes to cleanliness. Every surface shines, and there's not a speck of dirt to be found. The attention to detail in keeping everything pristine is truly impressive.

Frustrating healthcare experience with poor communication

Deeply frustrated with this medical practice Previously an excellent clinic, but now impossible to schedule an appointment What happened to their former quality of service? Forced to use their online platform, despite significant difficulties connecting through their convoluted digital system I remain waiting for a return call from a physician The triage process feels overly intrusive, as the receptionists seem unqualified to assess medical needs They lack proper medical training and credentials I'm uncomfortable revealing personal health details to administrative staff Their access to my confidential medical records feels like a serious violation of privacy It's no surprise people are becoming increasingly disillusioned with such healthcare experiences

Terrible healthcare provider with dangerous patient neglect

Frankly? During the pandemic, the management slashed the medical staff by 33%, firing exceptional physicians over minor infractions. They clearly prioritize financial gain over patient welfare, and their medical license should be revoked. I rely on caregivers. The wait for a simple phone consultation is an absurd 7 weeks. Their conduct is utterly reprehensible, and I'm formally lodging a complaint about their professional misconduct. Steer clear of this practice if you care about your loved ones' health.

Great doctors and staff make healing easier

I consulted with a delightful physician today (I believe her name was Dr. Hannah Symcox) who was incredibly supportive and kind. Additionally, I've been treated by Dr. Rajsingh, who is truly exceptional! The front desk team has consistently been warm and accommodating. My sincere appreciation goes out to everyone at this medical practice - I'm truly thankful for the outstanding care provided.

Fantastic healthcare service with caring medical team

Just relocated to this neighborhood and registered through their website - super straightforward process. Their online scheduling system is seamless, and impressively, they contacted me within an hour with appointment options for either an in-person visit or a telehealth consultation. I opted for the phone consultation, and the physician was genuinely attentive, thorough, and made me feel like my concerns were important, despite likely having a packed schedule. After reading some anxious online reviews beforehand, I'm pleasantly surprised by this welcoming and professional experience.

Mediocre product with minimal satisfaction

Mediocre at best.

Frustrating system fails to deliver promised convenience

Eager to try the updated system with expectations of enhancement, I've encountered nothing but roadblocks. The appointment section remains inaccessible, first claiming it was closed until a specific date, then stating capacity was maxed out and suggesting a return attempt later, and now displaying a "temporarily unavailable" message. Is this truly what they consider progress????

Dangerous prescription handling puts patient life at risk

The management of repeat prescriptions at this practice is recklessly negligent. As someone with a chronic medical condition requiring continuous medication for nearly ten years across multiple GP practices, I rely on consistent prescription fulfillment. After switching to BHC, I've spent approximately six months struggling to obtain my essential medication. Without my prior precautionary stockpile, the consequences could have been fatal. While other issues exist with this practice, they pale in comparison to this critical prescription failure. Update: The quality of care at Burnham Health Centre has dramatically deteriorated following my initial review. I am convinced they have breached standard NHS protocols and potentially violated multiple legal statutes. Their actions fundamentally contradict basic ethical standards. Throughout my medical history, I've encountered several substandard GP practices, but Burnham Health Centre surpasses them all in incompetence by an extraordinary degree. I genuinely believed I had become desensitized to healthcare system shortcomings, yet they have managed to astonish me with their profound mismanagement.

Terrible customer service avoid at all costs

Terrible customer experience. The staff seem intentionally unhelpful and go out of their way to avoid scheduling an appointment. I recommend visiting the Walki In location on Slough high street instead, where you can interact directly with personnel who actually pay attention and won't brush you off like this place does.

Smooth online booking with top-notch medical service

I've utilized the recently launched digital scheduling platform multiple times, and it's truly impressive. Each interaction has been met with rapid, efficient responses. It represents a remarkable enhancement to the existing system. During my most recent appointment with a paramedic, I found her to be both highly informed and incredibly supportive.