Feedback indicates concerns regarding the practice environment and accessibility for disabled visitors. During an afternoon appointment, disabled parking spaces were found to be occupied by delivery vehicles, which prevented access for those requiring these designated facilities. This situation raised questions about organisational management and the consideration given to visitors with accessibility needs.
The practice may wish to review its procedures for managing delivery vehicle parking to ensure that accessible spaces remain available for patients and visitors who depend on them.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback indicates concerns regarding the practice environment and accessibility for disabled visitors. During an afternoon appointment, disabled parking spaces were found to be occupied by delivery vehicles, which prevented access for those requiring these designated facilities. This situation raised questions about organisational management and the consideration given to visitors with accessibility needs.
The practice may wish to review its procedures for managing delivery vehicle parking to ensure that accessible spaces remain available for patients and visitors who depend on them.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
22nd “.
one year ago
Bad!
Delivery vans blocked disabled parking spaces
Attended an afternoon appointment and observed that disabled parking spaces were occupied by delivery vehicles, including both a smaller and larger van. This prevented other visitors from accessing these designated spaces. The situation appeared to show a lack of consideration for those who rely on accessible parking facilities. Photographic evidence of the vehicles involved was taken.