Patient Experience Summary

Feedback indicates concerns regarding the practice environment and accessibility for disabled visitors. During an afternoon appointment, disabled parking spaces were found to be occupied by delivery vehicles, which prevented access for those requiring these designated facilities. This situation raised questions about organisational management and the consideration given to visitors with accessibility needs.

The practice may wish to review its procedures for managing delivery vehicle parking to ensure that accessible spaces remain available for patients and visitors who depend on them.

Appointment

50.00 %
Average

Reception

50.00 %
Average

Cleanliness

50.00 %
Average

Care

50.00 %
Average

Respect

25.00 %
Bad

Seen on time

50.00 %
Average

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Monitor satisfaction trends

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Practice Response Rate
0.00%

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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 0191 3009631
  • Deneside Medical Centre The Avenue, Deneside Seaham County Durham SR7 8LF

Patient Experience Summary

Feedback indicates concerns regarding the practice environment and accessibility for disabled visitors. During an afternoon appointment, disabled parking spaces were found to be occupied by delivery vehicles, which prevented access for those requiring these designated facilities. This situation raised questions about organisational management and the consideration given to visitors with accessibility needs.

The practice may wish to review its procedures for managing delivery vehicle parking to ensure that accessible spaces remain available for patients and visitors who depend on them.

Appointment

50.00 %
Average

Reception

50.00 %
Average

Cleanliness

50.00 %
Average

Care

50.00 %
Average

Respect

25.00 %
Bad

Seen on time

50.00 %
Average
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