Cambridge Avenue Medical Centre

Staff really listened and made me feel welcome

I recently registered with this surgery after experiencing difficulties with my previous healthcare provider, and I cannot speak highly enough of this practice. The entire team is wonderful and creates a genuinely welcoming atmosphere, with staff members consistently going the extra mile to ensure every visit is as comfortable as possible. One clinician in particular deserves special mention – I am truly grateful for their approach. They demonstrate exceptional attention to detail and have a genuine way of making patients feel listened to and valued. Thank you all so much.

Staff were welcoming and dealt with enquiries efficiently

My daughter attended an appointment at this practice recently and was seen by a GP who handled the consultation very efficiently. The staff members were welcoming and proved to be very helpful when I had questions.

Couldn't get appointment, records shared carelessly

It is extremely difficult to secure an appointment at this practice. Additionally, there are serious concerns regarding data protection procedures. A colleague recently made me aware that sensitive information, including family contact details, had been inappropriately accessible through the NHS app system. This suggests significant issues with how the practice manages confidential information.

Polite nurses made me feel genuinely valued

Over the past couple of weeks I attended the surgery for my routine health reviews and I must say I encountered two exceptionally polite and pleasant members of the nursing staff. The practice is fortunate to have such courteous professionals on their team.

Staff listened and made time for me

I am so grateful for the help I'm receiving from this medical centre. I feel so supported and listened to. The clinician I see is so helpful and will make time to contact me whenever I have needed to speak with them. The staff who answer the phones and make appointments are always polite and kind, never rude, even when I have made mistakes on the online forms. I have never waited more than one day for an appointment. Thank you so much to this practice.

Decent visit but parking was frustrating

The appointment itself was satisfactory, though I found the car parking situation to be quite problematic.

Nurse took time to listen and explain clearly

The nursing staff member provided excellent care during my son's recent respiratory health review. They made a genuine effort to communicate directly with him and understand his perspective, making sure he was fully informed throughout the appointment. Wonderful experience 👍🏻👍🏻

Efficient service with helpful guidance provided

The service was highly efficient and the guidance provided was excellent.

Triage system made booking appointments much easier

Since the appointment triage system was introduced, I have found it straightforward to secure a consultation when needed.

Booking appointments became much easier

The process of booking an appointment has become considerably more straightforward following the introduction of the triage system.

Prompt response to welfare concerns for parents

A big thank you to the staff member at the medical centre for professionally addressing my welfare concerns regarding my elderly relatives today. They were very patient and attentive, and I promptly received a follow-up phone call from a senior healthcare professional. Thank you again.

Quick morning appointments and friendly phone service

The appointment triage process functions effectively, with minimal waiting times for morning slots and efficient telephone access when required. The team members are consistently welcoming and supportive.

Both parents felt heard and helped

The triage process proved to be quite beneficial, with both individuals receiving the support they needed and leaving satisfied with the outcome.

Staff were helpful and responsive to needs

All of the staff at this medical centre are efficient in their work and pleasant to interact with. The practice has provided excellent care and has been able to offer prompt assistance with various health concerns. I would recommend this surgery to anyone seeking a new healthcare provider.

Staff were helpful and welcoming today

Another pleasant and positive experience at the practice this morning when seeing a member of the nursing team. All staff members are so helpful and friendly.

Impossible to reach by phone, unhelpful online

I have experienced significant difficulties contacting this practice by telephone. On one occasion, I made numerous attempts to reach them throughout the day without success. The practice appears to have persistent issues with phone accessibility, making it extremely challenging to get through to anyone. I have found it very difficult to obtain appointments, even during periods when I have been unwell or in discomfort. When I eventually managed to communicate with the practice through their online system, the response time was considerably longer than I would have expected. The interaction felt dismissive rather than supportive. Following a remote consultation, I felt that my concern was not properly addressed, and my symptoms were not accurately assessed. This resulted in continued discomfort and frustration on my part. Overall, I have found the service provided to be unsatisfactory and feel that the practice's responsiveness and clinical approach require significant improvement.

Online requests answered quickly but lacking proper consultations

The new online request form works really well! I've submitted numerous requests and they typically receive responses within a few hours. However, I'm concerned that in the majority of cases, I'm receiving medication recommendations without having a consultation or speaking to anyone directly. This raises some concerns about patient safety protocols. If this happens for minor matters, I wonder what the approach might be for more serious health concerns. My children have received diagnoses for various conditions entirely through telephone conversations without in-person assessments. It feels like there's a lack of thorough patient care in some instances, which has affected my confidence in the practice overall.

Easy to book and genuinely friendly staff

Excellent service from start to finish, with straightforward appointment booking and welcoming staff throughout. The clinical team are both approachable and competent, always willing to help. I would definitely suggest this practice to others.

Quick response to triage request

I submitted a triage request and received a prompt callback within a very short timeframe to schedule an appointment. The system works exceptionally well and removes the burden from reception staff who previously had to manage numerous patient inquiries. This practice genuinely merits recognition for their excellent service. Congratulations to the entire team.

Helpful staff who manage repeat prescriptions well

I appreciate the practice's support with managing my prescriptions to ensure continuity of care. The team demonstrates commitment to looking after all patients. I feel that staff should not have to tolerate difficult behaviour, and those who behave inappropriately should perhaps be removed from the patient list. This applies across all team members. I tend to avoid attending appointments when possible.