Cambridge Avenue Medical Centre

Appointment letter delay caused months of waiting

I visited the practice in early 2020 with concerns about a health matter and was scheduled for an ultrasound scan. I was informed the appointment would be arranged within approximately three weeks. However, after five weeks had passed without hearing anything, I contacted both the practice and the hospital to follow up. It became apparent that the referral letter had not been sent through. Eventually, I managed to secure a cancellation appointment at the hospital several months later, where I received my scan results. Subsequently, I received a text message indicating that a clinician would contact me at a specified time, but this call did not materialise.

Quick callback and antibiotics sorted same day

Excellent service today. I called in as I was experiencing severe discomfort and suspected a urinary tract issue. A member of the clinical team rang back promptly within minutes and discussed my symptoms with me. I was able to receive a prescription for medication, which my husband collected on my behalf. The entire process was handled conveniently without needing to attend in person. Thank you 😊

Reception staff were dismissive and unhelpful

Unsatisfactory clinical standards and unwelcoming reception As a healthcare professional, I found the clinical performance of the practitioners at this practice to be below the standard I would expect, and I had concerns about the reliability of the care provided. I felt the staff displayed an attitude of entitlement without demonstrating the professionalism needed to justify it. The reception experience was discourteous and left me feeling unwelcome.