Campus Health Centre

Reception staff made booking quick and easy

Excellent service. Called requesting an urgent appointment and was able to see someone within a few hours. The clinician identified the issue and provided a prescription. The reception team have consistently been welcoming and helpful.

Phone call resolved app booking issue quickly

Although I'm not particularly keen on visiting medical facilities, I must acknowledge that the service and assistance provided here is truly exceptional. I initially attempted to book an appointment through the online app, which seemed straightforward enough, but encountered an issue when I received a notification indicating I wasn't registered at that location and should contact my registered surgery instead. Understandably concerned, I made a phone call and spoke with a cheerful and supportive member of staff who resolved the matter promptly and secured me an appointment without delay. Upon arrival at the surgery, I was consulted by an excellent clinician who saw me at the scheduled time. Although the appointment involved some procedures I'm not particularly comfortable with, including blood work and an imaging scan, everything proceeded smoothly. The clinician demonstrated a professional manner and genuine care that helped put me at ease. I also had a consultation with a specialist in metabolic health management who proved to be exceptionally knowledgeable, informative, supportive and encouraging. This individual similarly helped me feel reassured and provided comprehensive guidance on next steps, whilst maintaining a friendly and positive demeanor that clearly benefits the practice. Overall, I must say that unlike other medical facilities I've attended previously, this one stands out as excellent, with staff and clinicians who are of the highest standard. I'm genuinely grateful for the experience. The surgery does have its own small car park, though I found street parking readily available outside when needed.

Reception staff are genuinely pleasant and helpful

The administrative team consistently demonstrates friendliness and helpfulness, and I have been receiving care at this practice for several years. The clinical staff are excellent and the environment feels welcoming and compassionate. I've noticed some feedback from other patients regarding appointment delays and similar concerns. There have been times when I've arrived late for my appointments due to unforeseen circumstances, which resulted in needing to reschedule. I would encourage patients to arrive punctually for their scheduled slots. I'm grateful to everyone at the practice.

Well organised practice with efficient booking

An exceptionally well-structured healthcare facility.

Felt heard after years of searching elsewhere

I have been dealing with health issues for an extended period and have attended various medical facilities over the years. However, I have found this practice to be exceptional compared to the others I have visited. The entire team here is wonderful, and I wish you continued success and prosperity.

Booking appointments felt straightforward and stress-free

This is simply the best GP practice that I have ever experienced. The clinical staff are excellent, very knowledgeable, they don't rush you, and they are really friendly. Special mention to one particular clinician who stands out as by far the best GP I have had. It's also worth mentioning that booking an appointment is a much nicer experience compared with other large practices in the area. Reception staff at medical surgeries can have a reputation for being abrupt. This is not the case here. The reception team are fabulous and so helpful, even though they are clearly very busy. So, thank you again, and I look forward to my future visits.

Cancelled appointment for being four minutes late

I waited considerably longer than my scheduled appointment time, which I accepted without complaint given the pressures facing the service. However, when I arrived a few minutes late to a subsequent appointment, it was cancelled and I was not seen. As someone working in healthcare, I found this response inconsistent and felt it fell short of professional standards.

Reception staff spoke down to me repeatedly

Unfortunately, I felt the need to leave this practice. There were multiple instances where I experienced dismissive and disrespectful communication from the reception team during phone calls. My interactions with the clinical staff were generally positive and professional. However, I was disappointed by what I perceived as unsuitable conduct from the administrative support team, which I found unacceptable. 👎

Reception staff attitude makes appointments stressful

I'm afraid I have to concur with what other reviewers have mentioned—there is a member of the reception staff who appears to fall short of the standards maintained by the rest of the practice. To be direct, their manner comes across as abrupt and unwelcoming. I find myself feeling disheartened when I encounter this person either during phone calls or at the front desk. Regardless of how courteous or composed I try to be, I struggle to have a positive interaction with them. That said, this doesn't seem to be an isolated issue with how I'm treated. While waiting to be seen, I've observed this same person interact with other patients in a similarly curt manner. It's concerning to witness the way certain individuals are spoken to, particularly those for whom English is not their first language or younger adults—which is fairly typical given the practice's location.

Staff actually listened and helped throughout

I genuinely cannot understand why this practice receives such poor ratings, as every interaction I have had with the team has been genuinely pleasant. The clinicians have consistently given me their full attention regarding my concerns, the clinical staff have been approachable and competent, and the front desk team have consistently provided excellent assistance.

Receptionists were polite and doctors genuinely listened

This is the finest medical practice I have attended. The front desk staff members I have interacted with have consistently demonstrated courtesy and professionalism. The clinical practitioners genuinely appear to prioritise patient wellbeing and are keen to collaborate with patients in addressing their concerns. The sole drawback I would mention relates to extended waiting periods, though this appears to be a widespread issue across healthcare facilities in general.

Reception staff could improve their manner

The reception staff at this practice could benefit from training in customer service and professional communication. Having visited three different surgeries across the local area, I can say that the reception experience here significantly detracts from what is otherwise a well-run practice. The doctors themselves provide good care when given the opportunity, but the initial contact with reception sets a negative tone from the first phone call. The artificial manner of the staff interactions makes the whole experience unpleasant. The practice is fortunate to be located in a busy area, as the reception team's approach would likely deter patients elsewhere.

Reception staff attitude needs improvement

I had a disappointing experience when calling the clinic during morning appointment booking hours. The receptionist who assisted me displayed an unhelpful and dismissive manner that fell significantly short of the standard I have come to expect from this practice. Over my three years as a patient here, I have consistently received kind and professional service from all other staff members, making this interaction particularly notable for the wrong reasons. I had been instructed to call at the start of business hours to arrange a follow-up appointment to discuss some recent test findings. The high volume of calls at that time made it challenging to get through, and I had been attempting to secure this appointment throughout the previous week. When I finally reached someone this morning after multiple attempts, I was simply told to keep trying, with no acknowledgement of the genuine difficulty I was experiencing in reaching the clinic. It required me to become more assertive before an appointment could be booked for later in the spring. The approach taken lacked the professionalism and understanding that should be fundamental to a reception role. This interaction stands in stark contrast to the consistently positive experiences I have had with every other member of staff at this clinic, who have always demonstrated courtesy, consideration, and genuine willingness to help.

Reception staff were unhelpful and unwelcoming

The reception team provided an unsatisfactory experience and displayed unhelpful behaviour. Update after a month or two: I would not recommend this health centre. The reception staff were difficult to interact with and left me feeling frustrated with my experience.

Staff attitude hasn't improved with time

One would expect that given the numerous previous reviews highlighting concerns about staff conduct and professionalism, there would be some improvement, yet it appears matters have only become worse with additional issues now arising.

Helpful phone support made booking straightforward

The receptionist who answered my call was genuinely helpful in arranging an appointment and discussing my concerns with me. They were exceptionally supportive, and I'm very grateful :)

Online messaging makes communication much easier

I am extremely pleased with this healthcare centre. The team members are approachable and well-organised, and the digital communication options have made staying in touch even more convenient. Very satisfied 😀

Quick phone answers and friendly staff here

After spending a considerable amount of time at my previous practice, I made the decision to switch for several personal reasons. My partner had recently become a patient at this surgery and spoke very positively about their experience, which influenced my choice to register here as well. It has proven to be an excellent decision. The reception team responds promptly to calls, appointment availability is comparable to other practices in the area, and the entire team demonstrates genuine friendliness and professionalism.

Friendly staff made me feel genuinely welcome

Really positive experience, super friendly and warm healthcare professionals. The clinical team were especially brilliant. Highly recommend.

Staff were dismissive and unhelpful throughout

I found the staff to be quite rude and unhelpful during my visit.