Campus Health Centre

Thorough first visit at the health centre

I attended the health center for the first time and was pleasantly surprised by the experience. I received a comprehensive assessment and some investigations were carried out during my appointment. I am very appreciative of the care provided.

Welcoming and supportive practice environment

Welcoming and inclusive :D

Dismissed serious symptoms without proper investigation

I felt dismissed when I raised concerns about neck pain, headaches, and progressive nerve discomfort. These symptoms were not taken seriously at the time. Following a change in my care, I was referred for imaging which revealed a significant condition requiring urgent surgical intervention. The surgery resulted in permanent neurological effects and ongoing complications. Had the condition gone undetected for longer, the prognosis would have been considerably worse. I also experienced an adverse interaction between two medications I was prescribed, which resulted in serious consequences including dental damage and an unplanned pregnancy. When I contacted the practice to report this, I was subsequently removed from their patient list. I requested clarification about this decision and was told written explanation would be provided, but despite asking again, no letter was ever sent. I would recommend seeking care elsewhere.

Receptionists demand sensitive details before appointments

The medical staff demonstrated limited understanding of my concerns, with symptoms being dismissed without thorough consideration. There is an expectation to disclose personal health information to administrative staff as a prerequisite for scheduling an appointment, even when the matters are of a confidential nature.

Supportive staff who'll book appointments by email

I recently relocated to Hull and joined this practice following a personal recommendation. The clinician I consult with has been excellent and accommodated my request to have my support worker present during an appointment in the early stages of my registration, which we managed while adhering to appropriate safety protocols. Since that initial visit, my interactions have primarily been conducted remotely. The clinician demonstrates empathy and understanding, creating a reassuring environment, particularly when I feel anxious. The reception team have been particularly helpful with email communications. As phone calls are not feasible for me, I rely on email correspondence instead. They efficiently handle appointment bookings and confirmations through email and text messaging, offering flexible options for those who may have difficulty with alternative contact methods. I am grateful for the care provided by the practice thus far.

Responsive practice with consistent ongoing support

An excellent practice that has consistently offered me support whenever required. They have also been accommodating in arranging appointments at short notice when needed.