Camrose Gillies And Hackwood Partnership

Efficient & Professional

With patience and understanding staff quickly resolved my problems.

Efficient surgery with innovative phone system

The clinic's operational efficiency is noteworthy, particularly their innovative phone system. By preserving callers' positions in the queue and offering a callback feature, they've streamlined the often frustrating process of waiting on hold. This thoughtful approach to patient communication demonstrates a commitment to improving the overall experience, setting them apart from many other medical practices.

Unforgettable moments: A journey to remember

I had an absolutely fantastic time! The whole experience exceeded my expectations in every way. From start to finish, everything was top-notch and left me thoroughly impressed. I couldn't have asked for anything better, and I'm still buzzing with excitement. Highly recommended for anyone looking for an unforgettable adventure!

Frustrating experience: Inaccessible GP services

I've had an utterly disappointing experience with this general practitioner since relocating to the area and registering. Attempting to secure an appointment or even reach someone by phone has proven to be an exercise in futility. The routine appointments line consistently places me in a queue exceeding 30 callers, and their promised callback never materializes. Resorting to the emergency line yields no better results; despite a supposedly shorter queue, I've been left hanging for nearly an hour without any response. It's baffling that this practice hasn't implemented basic online booking services through the NHS app, a convenience I enjoyed with my previous doctor. The stark contrast in accessibility is truly frustrating. For those contemplating registering with a new GP, I'd strongly advise against choosing this one unless you're content with the prospect of never actually seeing a doctor. The level of inaccessibility here is simply unacceptable.

Exceptional support from Michelle Scott

Michelle Scott's exceptional support has been a beacon of hope since my mother's diagnosis. Her efficiency and helpfulness are truly remarkable. Not only does she address our inquiries with lightning speed, often resolving them within hours, but she also anticipates our needs, providing information we hadn't even thought to ask about. Her proactive approach and dedication to service are truly commendable. The firm of Camrose, Gillies and Hackwood has struck gold with Michelle on their team. Her presence elevates their reputation, making them stand out in their field. I'm immensely grateful for her unwavering assistance during this challenging time.

Caring nurse Charlotte: A delightful encounter

I had the pleasure of being cared for by Charlotte, and I must say, she was an absolute gem. Her warm demeanor and genuine compassion made me feel instantly at ease. Not only was she incredibly friendly, but her professionalism shone through in every interaction. It was refreshing to have a face-to-face encounter with a nurse who truly embodied the essence of care. Charlotte's attentiveness and dedication left a lasting impression on me, making my experience far more comfortable than I could have imagined.

Caring and knowledgeable: A comforting experience

Tracey exhibited exceptional empathy and expertise, creating a comforting atmosphere that put me at complete ease throughout our interaction. Her extensive knowledge, combined with her genuinely compassionate demeanor, made the experience both reassuring and informative.

Efficient nurse visit: Punctual and painless

I had a positive experience during my recent nurse appointment. Punctuality was a highlight, as the session began right on schedule. The nurse seemed pleased that I had come prepared with all the necessary items. Her phlebotomy skills were exceptional; the blood draw was so smooth that I barely noticed it happening. Overall, the assessment was conducted thoroughly and professionally, leaving me with a favorable impression of the healthcare service provided.

A disappointing experience

The experience was nothing short of abysmal. It left me utterly disappointed and frustrated, failing to meet even the most basic expectations. I couldn't find a single redeeming quality throughout the entire ordeal. Frankly, it's a complete waste of time and resources.

Disappointing service with long waits and delays

I regret to say that my experience with the service has been less than satisfactory. The phone queues are consistently lengthy, often exceeding 30 individuals, and the promised callback system is woefully inadequate, with hours elapsing before any contact is made. In an attempt to circumvent these issues, I opted for a private GP consultation. However, this proved equally frustrating as I was redirected to my NHS provider for blood tests. Despite the private physician's recommendations, I've been left in limbo for weeks, unable to even schedule the necessary tests. My repeated attempts to expedite the process have fallen on deaf ears, and the ongoing delay is significantly impacting both my professional and personal life. The sole redeeming factor, preventing this from being a one-star review, is the competence of the GPs I've managed to see in the past. Their skill alone elevates this to a two-star rating, but it's a small consolation given the overall subpar service.

Positive visit with skilled medical team

I had an exceptional visit to this medical facility. The entire team demonstrated a high level of professionalism, and the physician's expertise was evident throughout my appointment. Their knowledge and care left a lasting positive impression. I'm truly grateful for the outstanding service provided.

Endless wait and pain: A healthcare nightmare

For over three days, I've been attempting to reach them, enduring excruciating hold times exceeding two hours each attempt. Frustratingly, I've had to abandon these calls to attend to my work commitments, leaving me still in agony and without any prospect of securing an appointment. Update: After finally managing to book an appointment and patiently enduring a six-week wait, I arrived only to be informed by the utterly incompetent front desk staff that my appointment had been cancelled. These medically unqualified individuals took it upon themselves to determine that my chronic condition, Ehlers-Danlos Syndrome (EDS), wasn't significant enough to warrant a doctor's attention. Their solution? Rebook for another six-week wait. Now, five months have elapsed, and I'm still without medical attention, grappling with intense pain and a shoulder that dislocates thrice weekly. I remain unable to obtain stronger pain relief due to not having seen a doctor. The receptionist's brilliant suggestion? Physical therapy for a shoulder I can barely move without excruciating pain. This entire experience has been nothing short of a nightmare.

Friendly nurse explains procedure thoroughly

The healthcare professional exhibited exceptional warmth and maintained a constant dialogue throughout the entire procedure. Their approachable demeanor and thorough communication made the experience remarkably comfortable and reassuring.

Friendly and helpful service from Sam

Sam exhibited exceptional assistance and courtesy throughout our interaction. His demeanor was consistently gracious, and he demonstrated a remarkable willingness to provide support. The level of professionalism and kindness Sam displayed left a lasting positive impression.

Appalling

Please go anywhere other than CGH partnership.

Go elsewhere

I have had nothing but problems for the last 2 years here with problems ranging from inability to get in touch with them, terrible timescales for an appointment, advised to take too much medication and being given a prescription for double the required. Fed up is an understatement and as soon as I am through my current situation I will be changing practice.