Canberra Old Oak Surgery

Positive experience with Dr Ahmed's consultation

I'm thoroughly impressed with Dr. Ahmed's consultation. His approach was characterized by exceptional patience, providing a wealth of information, and offering invaluable assistance throughout our interaction. The level of care and attention I received was truly commendable, leaving me feeling well-informed and supported in my healthcare journey.

Decline in service quality at medical practice

Once a beacon of quality healthcare, this practice has sadly descended into a state of utter disarray. Following a debilitating back injury, I attempted to renew my medication through their Dr IQ system. Ten days later, despite my efforts to follow up, the request remains in limbo. Forced to seek alternatives, I reluctantly obtained a prescription from a private physician at my own expense. Similarly, my plea for insurance documentation, necessitated by the cancellation of my holiday plans due to my severe condition, fell on deaf ears. The system claimed my request was "processed" and promised a callback, which never materialized. Attempting to reach the practice by phone is an exercise in futility, with interminable queues matched only by the lengthy waits at the physical location. The receptionists exude an air of exasperation, rushing through calls with scant regard for patients' concerns. In the immediate aftermath of my injury, when I desperately needed documentation for my employer, the Dr IQ system's response was woefully inadequate. They unilaterally scheduled an appointment with barely 30 minutes' notice, disregarding my immobility. Forced to take an exorbitantly priced taxi ride, I arrived to find a tardy GP who seemed more interested in rushing through the consultation than addressing my obvious distress. While the facility itself boasts modern amenities and cleanliness, it's evident that severe understaffing has taken its toll. The stark decline in service quality over the past two years is disheartening. Regrettably, I find myself compelled to seek healthcare elsewhere and would caution others in the area to do the same if they value timely care and basic human empathy.

Endless wait: The ultimate appointment dodger

If you're in no hurry and enjoy the thrill of uncertainty, this establishment is your perfect match. Patience is a virtue they take to heart, as securing an appointment feels like winning the lottery. For those who relish the art of waiting and have an abundance of free time, look no further. This place has mastered the art of keeping clients in suspense, ensuring that your quest for service becomes an adventure in itself. It's the ideal choice for individuals who find joy in the journey rather than the destination, and who believe that good things come to those who wait... and wait... and wait some more.

Caring staff ensures timely medication delivery

I had an exceptional experience with the service provided by this compassionate team. Finding myself in a time crunch before my vacation, I had procrastinated on ordering my necessary medication. Despite my last-minute request, they swiftly processed my prescription and forwarded it to the pharmacy. I was promptly notified via text message when my tablets were ready for collection. I'm truly grateful for the efficiency and kindness demonstrated by these remarkable individuals. Their quick action ensured I could embark on my holiday without any worries about my medication.

Disappointing service at eye care clinic

I would strongly advise against visiting this establishment. My experience with their service has been consistently disappointing. Despite my urgent need for steroid eye drops to manage a specific eye condition that requires gradual tapering, they've repeatedly failed to forward my prescription to the pharmacy, even after multiple submissions. Punctuality seems to be a foreign concept here, as they're perpetually behind schedule. Attempting to reach them by phone is an exercise in futility; they invariably feign audio issues and abruptly terminate the call. To compound matters, the clinical staff exhibit a disconcerting lack of professionalism, displaying both rudeness and an unwillingness to assist. The overall level of care and attention to patient needs is woefully inadequate, leaving me with no choice but to seek alternative options for my medical requirements.

Frustrating appointment system: App fails, calls drag

I've been utterly frustrated with this online appointment system. The app mysteriously ceases to accept submissions after 10 AM, leaving users in a bind. When attempting to book via phone, one is subjected to an interminable wait, often exceeding an hour. The irony is palpable as the hold message repeatedly suggests using the app for appointments – the very app that's rendered useless at this point. I found myself trapped in a Kafkaesque nightmare, stuck as "next in line" for an agonizing 20 minutes, having already endured 25 minutes of waiting. The entire ordeal consumed 45 precious minutes of my day, with nothing to show for it. This system seems designed to test the limits of human patience, and it's failing spectacularly.

Incompetent GP practice: A shocking experience

Bewilderment engulfs me as I reflect on our recent visit to Cranberra GP. The experience left me questioning whether to laugh or weep. My spouse and I endured an hour-long wait despite having a scheduled appointment, while another unfortunate soul languished for 90 minutes. Such delays were unprecedented in my encounters with general practitioners. The situation deteriorated further when we encountered a locum physician, whose consultations stretched beyond half an hour per patient. This protracted duration aroused our suspicions about her qualifications. When our turn arrived, my wife's symptom description prompted the doctor to resort to Google searches, both for diagnosis and medication recommendations. This unorthodox approach left us doubting the authenticity of her medical expertise. Our local pharmacist's revelation compounded our concerns. He divulged that Cranberra has garnered a notorious reputation, with an alarming frequency of complaints from disgruntled patients. The practice's incompetence was further exemplified by a frustrated individual who had to make six separate visits due to the doctor's failure to sign a vaccination form. The practice's shortcomings extend beyond administrative ineptitude, permeating the medical staff's professionalism. This disheartening experience has obliterated our faith in Cranberra GP, compelling us to seek alternative healthcare providers post-haste.

Caring pediatrician who listens to parents

Dr. Smith truly stands out as an exceptional pediatrician. Their ability to genuinely listen and engage with both parents and young patients is remarkable. It's refreshing to find a medical professional who takes the time to understand concerns and provide thoughtful care. The doctor's attentiveness creates a comfortable environment where children feel at ease, making visits far less stressful. Their expertise, combined with a patient-centered approach, instills confidence in their diagnoses and treatment plans. If you're seeking a top-notch physician for your child, look no further – this doctor's practice is a rare gem in pediatric care.

Frustrating appointment system needs overhaul

The sheer number of negative reviews should be a wake-up call for this establishment to overhaul their booking system! It's utterly baffling that there's no option for scheduling in-person appointments through their app. The archaic requirement to call between 8 and 9 AM for same-day appointments is ludicrous, especially for those who need to plan ahead for work commitments. After enduring an agonizing 30-minute hold, you're told to expect a callback within 1-2 hours just to receive your appointment time. This unnecessary extra step is mind-boggling and incredibly inconvenient. Heaven help you if you miss that crucial callback due to work or other obligations. The entire process is an exercise in frustration and defies all logic. It's an absolute circus that leaves patients feeling strung along and exasperated. This system is in desperate need of a complete overhaul!

Exceptional service transforms patient experience

I had a complete turnaround in my opinion of this surgery today. While my past visits were less than satisfactory, I was pleasantly surprised by the exceptional service I received. The standout was a new staff member, Jibran, who truly excelled in his role. He diligently assisted me with my referrals and results, demonstrating a level of efficiency and problem-solving skills that were both refreshing and impressive. Jibran's approach was not only helpful but also invigorating, as he managed to find effective solutions for every issue I presented. His presence has significantly improved the quality of care at this practice. I'm genuinely grateful for Jibran's outstanding efforts and the positive impact he's made on my experience.

Disappointing care for homeless patient

Formerly a beacon of hope, this medical practice has regrettably descended into a pit of disappointment. As someone grappling with homelessness, I've found the support from various services to be woefully inadequate. The doctor who once pledged unwavering assistance in addressing my mental health concerns seems to have vanished, leaving me adrift in a sea of broken promises. The clinic's app, once a lifeline for those unable to physically visit, has devolved into an exercise in frustration. Its convoluted setup, with daily call requirements and limited functionality after 11 AM, renders it virtually useless. The inability to book advance appointments is particularly vexing. After an agonizing two-year wait for mental health support, I was unceremoniously dropped from treatment. Their justification? My homeless status apparently precludes me from receiving the necessary help, as they fear post-session distress without a "safe place" to retreat to. This feels like a convenient excuse to shirk their responsibilities, leaving me to spiral back into destructive coping mechanisms. The entire system reeks of bureaucratic box-ticking rather than genuine patient care. Receptionists seem eager to end calls, and the overall atmosphere is one of indifference to individual circumstances. This callous treatment has left me questioning my very existence, feeling abandoned by those meant to provide support. Finding myself back at square one after mustering the courage to seek help two years ago is soul-crushing. While they're quick to dispense medication, proper management and follow-up seem beyond their capabilities. The contradictory messages between phone recordings and app functionality only add to the chaos. My resolve to seek further assistance from this practice is waning rapidly. The system desperately needs an overhaul, starting with scrapping the ineffective app. For those in dire need of help, I'd strongly advise looking elsewhere. If it were possible, I'd award this surgery zero stars – it's that abysmal.

Patient's frustration with Dr IQ app and GP service

Communicating with the GP through the Dr IQ app is an exercise in frustration. Attempting to secure an online consultation after 8 AM is often futile, as the GP's daily capacity is frequently exhausted by then. The process of obtaining repeat prescriptions is equally vexing. Despite assurances that medications will be available at the pharmacy within two business days, I've repeatedly found myself making fruitless trips only to discover that the GP has failed to send the prescription. This negligence is particularly concerning given that my medication requires continuous, uninterrupted use. Today's experience epitomizes the practice's apparent disregard for patient care. Rising at the crack of dawn to secure a 7 AM online consultation for a prescription renewal, I was met with a processed consultation devoid of any communication from the doctor. Left in limbo, my only recourse is to restart the entire process tomorrow, hoping for a different outcome. The cumulative effect of these experiences paints a picture of a GP practice that seems utterly indifferent to the well-being and convenience of its patients. The consistent lack of follow-through and communication has eroded any semblance of trust or reliability in their services.

Promising venue marred by inefficiency and delays

While the establishment boasts an appealing location and attractive premises, it falls short in several key areas. The inconsistent flow of business, alternating between overwhelming busyness and apparent understaffing, creates a frustrating experience. Tasks frequently require extensive follow-up, leading to unnecessary time consumption. Additionally, their mobile application proves to be of limited utility, failing to streamline processes as one might expect. Perhaps most disappointingly, the bulk of appointments are conducted via telephone, negating the benefits of in-person interactions. Overall, the potential offered by the pleasant setting is unfortunately overshadowed by these operational shortcomings.

Frustrating GP: Inaccessible and unprofessional

I've encountered significant challenges with this medical practice. Attempts to reach them by phone are futile, as you're greeted by an automated message directing you to schedule via their app. However, the app itself proves equally unhelpful, merely advising to try again at 7 am the following day. On the rare occasions when human interaction is achieved, the reception staff display a distinct lack of courtesy and assistance. Initially drawn to this GP due to its seemingly decent ratings, my experience has been nothing short of disappointing. In a particularly concerning incident, an administrative staff member took it upon themselves to discontinue my prescription, basing their decision on a misinterpretation of my test results. When I called to rectify this error, I had to explain the meaning of my own test results to them. Adding insult to injury, there wasn't even an apology offered for this potentially dangerous mistake. The entire ordeal has left me feeling frustrated and questioning the competence of this practice.

Mixed experiences: Good doctors, poor reception

Dr. Ahmed and Dr. Murebi demonstrate competence and appear genuinely concerned for their patients' well-being. However, the reception staff urgently require comprehensive training. Despite assurances of same-day doctor callbacks, there have been multiple instances where this promise wasn't fulfilled, which is wholly unacceptable. The prescription process is fraught with issues. Patients are instructed to email the surgery, yet the reception staff provide outdated or incorrectly spelled email addresses. When following up, one is met with indifference and further delays, leaving patients without necessary medication for extended periods. While the morning call system, complete with a queue-preserving callback service, is somewhat efficient, contacting the surgery post-noon is an exercise in frustration. Callers often find themselves languishing at the top of the queue for 15-20 minutes without response. The administrative and reception departments require significant overhaul. It's disheartening that such fundamental aspects of patient care are consistently mishandled, undermining the otherwise positive work of the physicians.